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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and supportive approach throughout the home-buying process. Many appreciate the detailed explanations and guidance provided, making the experience informative and empowering. The customer service is frequently highlighted as excellent, with people noting the responsiveness and patience of the team. The overall service and product are described as exceptional, with the program effectively preparing individuals for homeownership and offering significant benefits. While a small portion of people felt the initial process of categorizing expenses or navigating the online platform could be overwhelming, the support team was quick to resolve technical glitches and clarify information, ensuring a positive overall journey.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the patience,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report an excellent and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the supportive and committed approach of... See more

Service

Consumers find service to be positive. Many reviewers express appreciation for the commitment to helping... See more

Product

Customers consistently note positive experiences with the program. Many reviewers highlight its effectiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

Naca is a great program for first time home buyers. Naca helps you prepare the documents needed for a home purchase and assist with organization and financial monitoring. The mortgage counselor, Ms. E... See more

Rated 5 out of 5 stars

My experience with NACA was absolutely incredible! The entire workshop flowed seamlessly, and I was greeted by the friendly, helpful staff who always had a smile on their faces. Their patience and ent... See more


4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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Rated 4 out of 5 stars

There was a seminar that occurred in…

There was a seminar that occurred in Jersey City. This is one of the days of when NACA had in person meetings. The speaker for the lecture explained thorough the various stages of the NACA process. He was provided example which helped new and experience members feel comfortable. There was a guest who provided his testimony on purchase program process as well as his process for buying down his interest to 0.125%. Truly a testimony!

June 24, 2023
Unprompted review
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Rated 2 out of 5 stars

I have been dealing with Nacca since…

I have been dealing with Nacca since 2022. They ask for you to keep updating bank statements and Pay stubs. Every time I feel like I get a step closer something happens and I take a step back. So far its been never ending paper work and pointless meetings to talk about the same thing over and over again. Now that I am trying to make this process work for me I haven't been able to get a meeting. They said it might be an 8 week wait. So before to talk about crap you could get a meeting no problem. Now that I have EVERYTHING you asked for I have to wait two months for a meeting. I'm still trying to hold on to hold to hope. All these reviews are from new people who just got done with the class. I will keep updating on my end. So far haven't read a single review from someone who got a house. So many people start this program. But dose anyone actually buys the house?

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Today was my best experience every with…

Today was my best experience every with Naca to my new journey to purchasing my dream home for my children my counselor is very helpful went through step by step with my new process i recommend everyone in a new home search to attend their workshop,congradulation to everyone who gets their home.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Hello Nacca has been very helpful…

Hello Nacca has been very helpful getting me through the process of getting me ready to step into getting a new home. The process sometimes is difficult, but they always assist me and entrusting that there are here for me, and I truly see that.

May 29, 2023
Unprompted review
Rated 5 out of 5 stars

NACA was A+ They are…

My experience with NACA was A+ They are a dedicated team that bring years of combined experience to work with their clients, we felt well guided and the team really advocated for us; we recommend anyone looking for guidance and support in buying their first home to look at NACA you will be glad you did!

May 2, 2023
Unprompted review
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Rated 5 out of 5 stars

NACA cares

NACA has been so helpful in the process of buying a home. The webinar was really informative and I LOVE my counselor. She has really helped me during this whole process and has answered all of my questions. NACA really care about helping me find a home that I can afford and that I will love. Thank you NACA!

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Finally a company for the people

My husband and I join this company in 2022, we truly want to purchase a home. NACA has made this process so easy for us and we are grateful and blessed to have them in our life. They answer our questions and offer training to assist with the buying process. Thank you NACA Dixon's family

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Very Professional

I'm currently going through the naca process and had a few questions. I called the naca members service number and spoke with Ellan, she was very professional and friendly as she helped answered all my questions. Thank you Ellan!

March 7, 2023
Unprompted review
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Rated 4 out of 5 stars

Great and helpful experience so far

Great and helpful experience so far, my first consult was in October. My counselor was very knowledgeable and helpful explained process step by step well. Customer service are very helpful as well when I call to gather more information or when I can’t upload documents they been very helpful in this . My next consulting session is in this month, hopefully gather more information and become homeowner soon.

October 31, 2022
Unprompted review
Rated 4 out of 5 stars

Naca is a great company to work.

My counselor was helpful and knowledgeable. Every counseling session was a step forward. My first counselor appointment was on May 3, 2022. After that, we have been working, and hopefully, the process will be over soon.

February 15, 2023
Unprompted review
Rated 5 out of 5 stars

If it wasn't for NACA I probably…

If it wasn't for NACA I probably wouldn't have started this process. The counselor are easy to talk to. My first counseling session was in December and & every since its been a forward moving process.

February 13, 2023
Unprompted review
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Rated 5 out of 5 stars

Because of the current pandemic I…

Because of the current pandemic I haven’t been able to visit the Las Vegas office but no worries! Video meetings have been scheduled and completed in a timely fashion. My counselor and I have been able to accomplish everything needed so I can successfully become a home buyer!

July 17, 2021
Unprompted review
Rated 5 out of 5 stars

Naca is very good

Naca is very good, the local office in Las Vegas is so helpful,good customer service good guidance on for home buying. Arlene James

December 12, 2020
Unprompted review
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Rated 5 out of 5 stars

Great Counselors

My NACA counselors have all been courteous, knowledgeable and thorough. They’ve accommodated us during COVID 19 and we are able to look for the home of our dreams without providing the down payment required by other private lenders. Thank you NACA!

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

SO glad I found Consumer Advocates!

I lost my kitty to cancer last year after a long battle and $10k in vet bills. I have been trying to find pet insurance for my other kitty and 2 rescue kittens. I asked everywhere, but no one could give any confident recommendations and instead I heard more about horrible companies. Finally, someone recommended Consumer Advocates and the reviews I needed were right there! Consumer Advocates ratings laid-out the options so I could make a decision. Pets live longer and cancer is one of the leading causes of death. Still in mourning, but now I can rest easier knowing my companions are covered. Coverage and peace of mind. Thanks Consumer Advocates!

February 11, 2015
Unprompted review
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