Consumer Refund Service Reviews 993

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The most appalling company in existence. They were supposed to act on my behalf for PPI. 6 years later I am still awaiting for a final outcome. CRS don't take responsibility for their failure to act i... See more

Rated 1 out of 5 stars

This company is crap they are chasing my husband for money he has not received we keep getting demanding letter from a company they use the money they claimed back went straight to the official receiv... See more

Rated 1 out of 5 stars

Paid my 26$ for an unlock waited two days the. They said its successful bit now I'm being charged an extra 79 $ scam scam scam !!! worst company yet! I want my money back wasted my time fake adds of... See more

Rated 3 out of 5 stars

It took a lot longer to arrange the refund [initially they said about 3 months but it ended up being more like 10 months] and once it came through, their commission [or fee] is set at 24% of the value... See more

Company details

  1. Legal Services & Government

Written by the company

We are highly experienced claims management specialists, offering a tailored PPI refund service under our No Win No Fee agreement.


Contact info

1.9

Poor

TrustScore 2 out of 5

993 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The most appalling company in…

The most appalling company in existence. They were supposed to act on my behalf for PPI. 6 years later I am still awaiting for a final outcome. CRS don't take responsibility for their failure to act in their client's interest. I am now taking action against them through the Financial Ombudsman. My advice stay well clear.

October 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The company took The company took refund related care service 0636,1890,044 of everything with no inconvenience to myself. They searched thoroughly and managed to claim over £12,000 back for me. The s

The company took refund related care service 0636,1890,044 of everything with no inconvenience to myself. They searched thoroughly and managed to claim over £12,000 back for me. The service was professional, fast and I was impressed with the level of communication. I would definately use again and recommend.

August 8, 2023
Unprompted review
Rated 1 out of 5 stars

Paid my 26$ for an unlock waited two…

Paid my 26$ for an unlock waited two days the. They said its successful bit now I'm being charged an extra 79 $ scam scam scam !!! worst company yet! I want my money back wasted my time fake adds of ppl saying there quick and cheap
...they're fraudulent and scam artists never will I trust liars again!! Don't trust this company they never mentioned pre pUme t and final so 100 ?$ I got one cell unlocked last year for 25$ fml

July 6, 2023
Unprompted review
Rated 1 out of 5 stars

P.p.i claim

The last correspondence I have had was a letter dated 10th August 2020. I have now given up any hope hearing from them, probably done better myself

August 4, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Company were able to deliver a refund…

Company were able to deliver a refund for me when it had been refused by the bank concerned so very happy with the outcome.
CRS were also very understanding and patient as I had bills to pay in relation to mothers care and had to delay paying their fee

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

Diligent and Respectful Service

Without Consumer Refund Service I would not have received any mis-sold PPI. Throughout this very long process CRS staff communications were most diligent and respectful In their response to my requests. I thank them most sincerely.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I used the Consumer Refund Service to resolve my issue with a number of credit card services. On each one, a sizeable cash return was achieved, with the minimum of difficulty. Excellent service.

December 16, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

One Happy Person

I left it late to pursue PPI refunds but just caught the deadline. Consumer Refund have been really great in sorting things out for me. They have always been available to speak to and always polite and friendly.
Thank you

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, professional and effective , thanks for achieving great success in claiming compensation on my behalf.

November 3, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely amazing service !

I have just received a sizeable cheque from a credit card company head office, regarding a claim against Egg, long since disappeared due to a takeover by said head office. This was a result of Consumer Refund Service's persistence in pursuing my claim via the Financial Ombudsman. I last heard from CRS in Mid 2019, stating they would be contacting the Ombudsman and, lo and behold, they won the case for me and I now, almost a year and a half later and, having completely forgotten the matter, have a wonderful surprise to cheer me up somewhat in this most depressing of times. THANK YOU CRS. Can't praise you enough and I would wholeheartedly recommend your services to anyone and everyone.

October 16, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

misssold PPI on several lones

My experience with consumer refund services ,was second to none.Money taken from me 22 years ago for miss sold PPI,I thought was gone for ever,which was my retirement pension lump sum.Due to the excellent work ,my money was re turned.I wish to express my thanks David Davies. 5***** stars thankyou

August 12, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look