Colorado Glasses Reviews 

DO NOT ORDER from them. I ordered two pairs months ago they did not fit. I returned them right away. They said they had just received them (even though tracking said they had them for awhile) and would refund me the next day. That was on April 24th. I have not received my refund and have sent multiple messages and heard nothing in return.

Ordered The Fiestas and received a damaged pair. I sent a message for a return through the website, and they responded via email requesting a picture of the damaged pair of glasses which I provided. They then did not respond to multiple emails inquiring about the return and another message through the website. I ended up having to dispute the charge through my credit card company as there was literally no other way to correct the situation. I think the only worse customer service I have ever received was from Air Canada which is saying something.

On 9/12/22, inspired by a $10 off coupon, I ordered two pairs of Colorado glasses: the Fiestas (beautiful frames!) and Garden of the Gods (in size small). CO Glasses applied the $10 coupon as $5 off each pair, not off the entire order despite the terms of the offer. Hmm...OK.

On 9/14, upon receipt of my order, I received the regular-size Garden of the Gods frames in error...plus very poor and (as of today) non-existent customer service. I am now disputing $70.53 of the transaction with my credit card company. Moreover, when people compliment me on my Fiestas, I tell them never to buy from CO Glasses.

Here’s the rundown in hopes that CO Glasses’ new CEO, Steph Stallings, will make this right:

On 9/14, I contacted CO Glasses about the receiving the incorrect size and requested (1) a shipping label to return them at the merchant's expense and (2) that my $10 coupon be applied to the Fiestas as a result. I received an autoreply, which suggested I resubmit my request if a response is not issued in 3 business days.

On 9/19, I resubmitted my inquiry after not receiving a response.

On 9/20, Steph Stallings with Customer Service replied, offering to ship me the correct size frames and to keep the regular size frames as a gift for someone else. No dice, sister.

Also on 9/20, I replied, restating my initial request: send me a return label and apply the $10 off coupon to the Fiestas.

Crickets. And then more crickets.

On 9/27, I followed up again for the return label.

On 9/28, Steph finally sent it.

On 10/8, I returned the glasses using the label from the merchant.

On 10/11, per USPS tracking # 9302010899600024568239, the glasses were received.

From 10/11-11/20, I waited for CO Glasses to issue a refund in the amount of $70.53 (for the Garden of the Gods Glasses + tax and the full $10 off the Fiestas). No refund.

On 11/21, I emailed to follow up on the status of my refund.

On 11/25, I emailed to follow up on the status of my refund.

On 12/1, I emailed to follow up on the status of my refund.

On 12/9, I filed a dispute with my credit card company, and a purchase adjustment or credit in the amount of $70.53 was issued. My credit card company alerted CO Glasses of the adjustment.

On 1/5, CO Glasses stated that the amount charged to my card was correct.

On 1/5, my credit card company voided the purchase adjustment and re-charged me $70.53.

On 1/10, I submitted the entire email thread and USPS tracking information to my credit card company asking for the refund. Again.

On 1/11, I remained hopeful that this situation will be resolved because, despite my desire to support a local business, CO Glasses doesn’t support their customers.

On 1/13, I followed up via Facebook Messenger for an email confirmation of my refund to no avail. I then contacted former CEO Jeremiah Prummer via LinkedIn and received immediate action and an offer to reach out to Steph Stallings to rectify the situation. I am hoping Jeremiah will help me settle this.

I bought my first pair at GABF. Used them daily four years. I left them behind at a brewery in Bend, OR. I'm sad, but it was a good ride.

I ordered a replacement pair before my return flight to Denver and I received them a day later. Looking forward to another four years (or however long it takes drunk me to lose them again).

Have not received my glasses yet. I ordered them over a week ago, and I can’t get a reply from the company regarding the status of the order. I’ve emailed 3 times, and can’t even get a reply back

Received my Embers today!!! Absolutely stunning and great glare reduction! More than thrilled , great style at a more than fare price!

OMG, these sunglasses are just trendy, slick, and beautiful. The quality is incredible and price point is very reasonable. Another plus is that they are manufactured here in Colorado. Just purchased two pairs, and I absolutely love them!!

Absolutely gorgeous glasses!
Delivered quickly!
Wonderful fit and style-so pleased, thank you!

On my last trip before lock down I went to Cuba and ended up leaving my Colorado Sunglasses as a tip for one of the fantastic crew on the live aboard. They can’t afford good glasses and certainly don’t have access to glasses as fun as Colorado Glasses. This week I ordered the Solstice through Outlet. As others have said, this is a great company and the proceeds from my purchase were donated to a great cause. The Solstice glasses are great, and I’m looking forward to making others jealous as soon as I get to go out in public again!

I LOVE Colorado Glasses! They are a small company that actually cares about the customers who are buying their sunglasses. They'll go out of their way to help anyone purchasing and the shades are stylish. I get stopped all the time when I am wearing my glasses - I will always tell my friends to buy through Colorado Glasses because they are simply amazing!

Stylish, durable (look as good as the day I met them one year ago), and a great value. They also have unbelievable customer service and were able to accommodate every step of the way when I ordered 10 pairs as gifts for my wedding party. Would absolutely recommend Colorado glasses as gifts or for anyone looking for stylish shades.

Great glasses, great service, we’ll be back!!!

Colorado Glasses company and the folks who founded and work there live and breathe passion, friendliness, and trustworthiness. I am a HUGE fan of companies who find a why to challenge the status quo and the large corporations dominating the market, With a vision to truly make people’s lives better. Colorado Glasses shared their vision with m. It started with the friendly salesman at the local market, and it has continued with their warranty department. I am a repeat customer until the day they stray from their vision.

Glasses were delivered timely. The customer representative was very helpful when I wanted to make a return, gave me a better solution than I expected. Thanks to Colorado Glasses, beyond satisfied!

Excellent service and recommendations. So far have bought three pairs of glasses from this store and would not consider going anywhere else as the service and selection are unmatched.

I've just received my fourth pair of glasses and, as always, I love them, they're great quality, and they shipped quickly.

What a great experience! They delivered as promised and faster than expected. It was an extremely easy process and i would recommend them to to both friends and family.

These are the best glasses I have ever owned! I get complimented all the time! I love the looks and that they are Colorado made! The company is the very best!

Good quality and excellent service. My second time ordering and I'm sure I'll be back again. I have also suggested this company to others.

I'm experiencing the same issue as the reviewer directly below-I can't get a response from anyone! I ordered two pairs of glasses (one for myself and one as a gift) back in November 2018. A few weeks into wearing my new glasses, the pin holding the lens into the frame in my pair popped out. It's been well over two weeks and I still have no reply from anyone at the company after multiple emails looking for an update on a replacement pair I was informed would be sent to me over a month ago. Going dark is not good business...