Coldprints Reviews 275

first time i ordered the top and it came with an issue, got in touch with them and they sent me another and a free tee alongside it to make up for it, excellent customer service and overall just a very nice team with good communication, would definitely recommend

Bought clothes off them incredible customer service delivered early designs were crisp and the material was incredible some of the best clothing I’ve seen

After finding out the item I ordered for a friends birthday was going to be late by weeks due to staff illness, I emailed and tried to find out any info about my package in which they gave me 20% refund back, sped up the package and even sent me out another free tshirt for myself. Great customer service

I recently ordered from Cold Prints Ltd and couldn't be happier with the experience.

From start to finish, their customer service was professional, responsive, and very helpful. They made the ordering process smooth and stress-free, answering all my questions promptly.

Everything arrived on time, well-packaged, and exactly as I imagined — and the quality was even better than I expected.

I’d highly recommend Cold Prints and will definitely be using them again!

I initially placed an order with ColdPrints on August 16th 2025 which should have initially shipped in five to ten business days: some days after first e-mailing ColdPrints about my order as it had not been shipped yet, I was e-mailed by the owner who sincerely apologised for the delay and frankly singled-out the reasons for the shipping taking longer than it was expected to. ColdPrints went as far as issuing a partial refund for the order covering the entirety of shipping costs to make up for the delay, which was much appreciated.

I don’t know if that e-mail account is managed by the owner himself or the customer service team, but nonetheless their handling of the issue showed great care and a sincere interest for customer satisfaction.

Shipment delays are normal - these days all the more so - and customers are generally pretty understanding when their shipments faces a delay, so it would be great if ColdPrints considered sending customers an automatic e-mail whenever their order is facing/is expected to face a delay, otherwise, they can only be left wondering and their only recourse will be an angry e-mail to the customer service… This can and shall be avoided!

Very positive experience and I’m definitely looking forward to buying from ColdPrints again.

Those guys are great!! They are really helpful, and do everything to make sure your order arrives in time. Plus the tshirts are great, the material is great, really comfortable. I will definitely order again!

Placed order on 18th of July. Since 2nd of August my t-shirt is in UPS office in UK ?!!?! Why?
I have sent several emails and every time they told me that it will be sent!

Coldprints resolved my problem.

I placed a last minute order for a Drake T-Shirt, I messaged cold prints to explain the time scale and when I needed it for. He went above and beyond to make sure I received the x2 T-shirts I ordered. The t shirts were amazing quality and fitted very well. Highly recommend!

Perfect product. Love the design, and good quality! I like to wear my t-shirts a bit oversize, and I took size M for a girl (1m65), and that's perfect!

couldn't have been any better with the fit and quality and honestly customer service was perfect when I had any enquiries

Honestly just unbelievable

Unbelievable t-shirts 10/10 would recommend

Product quality is unbelievable and despite there being there a delay with the shipping they stayed in touch and kept me updated, would highly recommend.

Really happy about my order! I bought 3 t-shirts and even though the shipping took quite a bit coldprints customer care helped me in anyway possible to track my order. Just keep in mind that if you want your order in a fee days choose express shipping otherwise it can take a few weeks.

Incredible quality and amazing customer service, still regularly wear tees I bought 3 years ago and the team are always happy to help👏👏

Great designs, great prices, great quality. Highly recommend ❤️

Ordered a T-shirt 2 and a half weeks ago, for my daughter’s birthday which was yesterday, checked delivery times before ordering to make sure it would arrive in time which it should have. Emailed last week as I noticed I hadn’t had an email with the tracking details and their reply was that they had a back log of orders which I do not have a problem with if I had be made aware but there was nothing on their website to advise of this and no courtesy email to let me know (had to email them first) still not had any details of tracking and now worried my order will not arrive at all.

After waiting for my order and I did place it in plenty of time for daughter doing a dance championship I was getting concerned as it still hadn't arrived up to the day before. I took myself to the warehouse and was met by a charming guy called Jake. He explained they had a backlog. He went above and beyond with his customer service so I just want to say "thank you Jack" I have previously ordered and have always been very happy with the quality and delivery times. Just goes to show if you're popular you're very busy!