Clutch Reviews 1,103

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease, highlighting a seamless process from start to finish. Many people found the staff to be professional, knowledgeable, and helpful, making the overall user experience pleasant and stress-free. Reviewers also frequently mentioned the quick and secure payment process, with funds often deposited rapidly. However, some customers were dissatisfied with the pricing, noting that initial offers could be significantly lower than expected or that financing options had terms that some customers found unfavorable. A few other people also felt that the online description process could be more detailed to accurately reflect specific vehicle issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with user experience. Customers consistently highlight the ease,... See more

Price

Customers had ambiguous experiences with price. Many reviewers were satisfied, reporting fair offers, good... See more

Payment

People report positive experiences with payment. Customers frequently praise the speed and ease of... See more

Based on these reviews

Rated 5 out of 5 stars

I was offered a 1/4 of the price at the dealership! Clutch was so easy! Filled out the form, honestly and transparently, and they offered me what I would have probably gotten in a private sale and... See more

Rated 5 out of 5 stars

Had a good experience. Didnt low ball me. Drop off was fairly fast, about 25 mins. Payment received in 20 mins. The only thing I would suggest to clutch is to have more detailed questions to accuratly... See more

Rated 5 out of 5 stars

Clutch respected the offer they made to me online even though I had to delay the inspection due to an unexpected car error message for AWD service required. Due to waiting for parts, it was 2 weeks be... See more

Rated 5 out of 5 stars

This has to be the easiest way for us ever... We would definitely use Clutch again. Very knowledgeable and professional. At first we were a little nervous about getting our money. But within 15 minut... See more

Rated 5 out of 5 stars

The initial paper work online was very simple and straight forward to deal with. However, my experience dropping off the car was even more satisfying. The staff were super efficient, very courteous an... See more

Rated 4 out of 5 stars

Really great experience, this was a very simple process and removes so much hassle from selling a car. I was nervous the offer would drop significantly once I arrived to sell, but the offer held. Th... See more

Rated 5 out of 5 stars

Starting with online quote for the vehicle to dealing with reception and auto inspector Waleed, our experience was smooth and completely painless. Funds were in our account before we had even left th... See more

Rated 5 out of 5 stars

The person who was serving me created enjoyable environment and make me to calm down on my suspicion by understanding my body language. I really appreciate those two service providers and please... See more

Rated 5 out of 5 stars

This was a very easy and fast experience. First time using Clutch.ca but still had enough live people connection with messages that were sent timely. All questions were answered. Fair offer and eas... See more

Rated 5 out of 5 stars

I was very pleased with my experience selling my car to Clutch. This is an impressive business model, with a lot of strong processes and empowered employees to facilitate the sale, and make me feel c... See more

Rated 5 out of 5 stars

Highly recommend this as a consideration when selling your vehicle. I am sure buying from Clutch would be the same experience.

Rated 4 out of 5 stars

Great experience, friendly staff/ quick inspection. Car inspector should have told me that he was parking the car but ended driving halfway down the parking lot to "park" the car 10 feet from where i... See more

Rated 5 out of 5 stars

I reached out to Clutch after finding them on line through social media. They were completely up front with pricing and provided all the info we needed to make a decision. Trying to work with a dealer... See more

Rated 5 out of 5 stars

Everything was clear from the first phone call and very clear and helpful. The estimate was clear and above what the dealer offered. The exchange was easy, and drop off was easy to find in Ottawa. Sub... See more

Rated 5 out of 5 stars

I used Clutch over the traditional method of Kijiji or FB Marketplace. I found that the simplicity of the process and ease of getting paid more than made up for the price differential in what I could... See more

Rated 5 out of 5 stars

The entire process from start to finish was seamless. I was sceptical to use the service, but the staff was so helpful throughout the entire experience. The time I saved selling the car with Clu... See more

Rated 5 out of 5 stars

This was my review posted on Google: This being my first transaction with Clutch, selling my wife’s car, I must admit I was quite nervous at the beginning. As I began engaging with the process, I sta... See more

Rated 1 out of 5 stars

My son was pre-approved through clutch for $90,000. Which is ridiculous. He found a good used car for $26,000 and then they told him that he was rejected from every lender and needed a strong co-sig... See more

Rated 5 out of 5 stars

Phone calls came as promised, we weren't left waiting and wondering. Pickup was really smooth. Transfer happened within the hour. All-in-all, very professional.

Rated 5 out of 5 stars

Professional staff and efficient services. I was being skeptical at first but soon I realized that I'm in the right place.

Rated 5 out of 5 stars

Honestly, I was somewhat surprised at how easy and friendly and quick the transaction was. Firstly, for the vehicle I was selling. I thought the price was very fair and fell within what I was hoping t... See more

Rated 5 out of 5 stars

Very positive experience with the clutch team. They made selling a car very easy and hassle free from your house!!

Rated 5 out of 5 stars

First time using Clutch and getting quotes from competitors, Clutch was the best offer I received for my vehicle. Because it was the first time, I was cautious of selling a vehicle online and receivin... See more

Rated 5 out of 5 stars

Clutch gave me a price that I could live with and made the whole sale process really simple and easy. The fact that they had a local event where I could have the car inspected and then left made thin... See more

Rated 1 out of 5 stars

Offered me $1000 for my 2016 pathfinder and when I went to buy one with same km and same options the price was almost $9000.

Rated 5 out of 5 stars

All of the staff we interacted with at Clutch were super friendly, knowledgable, responsive, and professional. The process of selling our car was very positive, smooth and effortless. We are very happ... See more

Rated 5 out of 5 stars

A quick and seamless transaction. The process is well thought out, swift and easy.

Rated 5 out of 5 stars

Two people resulted my time with Clutch ending with the purchase of my brand new-to-me Prius Prime, the fInance guy Christian Volfson, who answered innumerable questions quickly and effectively and t... See more

Rated 5 out of 5 stars

Very easy to work with. Fast response. Payment for the car that I sold at the time of pickup. Nice not having to certify and get necessary repairs if needed when selling privately. Received an offer... See more

Rated 5 out of 5 stars

Loved the experience, transparent, got exactly what was quoted, no haggling, smooth transaction, would never sell my car to a dealer going forward, clutch all the way !

Rated 5 out of 5 stars

Easy to use web site. Fair price offered with no attempt to change the price after inspecting my car. Quick and easy. Friendly respectful pick up technician.

Rated 5 out of 5 stars

Clutch was responsive. Reminded me of my appointment and sent a list of things to do to hand over my car. They handled the drop off and car inspection professionally and paid me exactly as promised.... See more

Rated 5 out of 5 stars

I recently decided to explore using Clutch to sell my used car instead of trying to do this on my own. I was pleasantly surprised by the process of getting a competitive offer and the ease of which to... See more

Rated 5 out of 5 stars

The process was quick and easy. The car sold for a decent price and all the work was done for me. Thanks for the great experience 😀

Rated 1 out of 5 stars

Bunch of crooks if you’re trying to sell your vehicle. They tempt you with a decent offer then chip away at it trying to get the vehicle for free. Trust me the convenience they offer you will cost you... See more

Rated 5 out of 5 stars

Really convenient and friendly people. If your car is less than 10 years old you should definitely sell to them. Als recommend buying from them .

Rated 5 out of 5 stars

First time using Clutch to sell a car and would absolutely use them again and recommend them to everyone! So easy, straight forward, friendly...all of the things you hope for in a transaction!

Rated 5 out of 5 stars

This was a fantastic experience. My son recommended this to me. I was initially very sceptical but everything went perfectly. Money in my account very fast almost same day.

Rated 5 out of 5 stars

It was great selling to Clutch! As a busy dad, I didn’t have the time to sell privately, but also didn’t want to lose out on too much equity on the sale of my truck. Clutch offered a competitive price... See more

Rated 5 out of 5 stars

I sold my 2019 Dodge Ram 1500 to Clutch.ca and it was a smooth process. Everyone was helpful and efficient, and I'd definitely recommend it to anyone :).

Rated 5 out of 5 stars

CLUTCH was fair with their offer and their service was outstanding! It was flawless and the best transaction I have ever experienced. It took the hassle off.

Rated 3 out of 5 stars

I bought a car in January 2026. In March I received a recall letter. The parts are currently unavailable. The battery could short-circuit. Today Clutch called me after seeing my initial very negative... See more

Rated 5 out of 5 stars

Found the online experience easy and seamless. Made sure to answer the questions honestly and received a quote within minutes. Upon accepting the offer, the administrative process was super quick and... See more

Rated 5 out of 5 stars

I was honestly surprised how easy it was to sell my car to clutch. Answered some questions online and I was given a very reasonable offer for my car. Their team was friendly and very efficient. Pickup... See more

Rated 5 out of 5 stars

Fast and easy , everyone I dealt with was professional and kind. Would definitely recommend clutch for selling your car , great price they offered .

Rated 5 out of 5 stars

From beginning to end, the sale of my car to Clutch was stress-free. Everyone was professional, kind, patient and efficient—a great experience. I was very happy with the car's sale price.

Rated 5 out of 5 stars

The service was excellent. However I would have preferred a little higher value for my car which was in very good condition.

Rated 1 out of 5 stars

Clutch claims they can beat the dealership offer and Private selling offer. However in my case it was the opposite. The Clutch offer was half the offer from the dealership. What a shame.

Rated 5 out of 5 stars

Clutch made the sale of my cherished ride as painless as possible. The online advisors were attentive and responded to all questions quickly, day and night. The pick up team, including Aaron, were a d... See more

Rated 1 out of 5 stars

where to start lol lots of hidden fees. The main price listed is the cash value...before tax.. if you plan on financing expect at lesat 7.99 interest even with great credit... there is... See more

Rated 5 out of 5 stars

I can’t believe how easy it was to use clutch. I initially tried to sell my lease back to the dealer but they offered almost $5k less and wanted me to bring the car by to look it over and the list we... See more

Rated 1 out of 5 stars

They offered me $500 for my car that I can easily sell on my own for $4000-$5000. Do your research and know your car's true value before considering their offer!



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was hesitant about it at first but…

I was hesitant about it at first but with some research and reading some reviews I got more comfortable with the idea, as it was recommended by my new car salesman. The value I received for my truck was more than I expected. The drop off and payment was quicker than I thought. I would definitely recommend Clutch to anyone.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I saw clutch advertised on tv

I saw clutch advertised on tv and decided to get a quote for my car. The price was right so I continued the procedure with the agent over the phone, confirmed my pick up date and was advise I would receive a call for the time of pick up. A day later I got the call for the time. The team who showed up to pick up the car was courteous and professional.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Can't Update Email or Password

When I sign into my clutch.ca account, I try to update my info; address, phone, email. Everything works except email. There is no way to update my email address. There is also no way to update my password.

The only way I could contact clutch is by clicking on the chat. The associate told me that clutch cannot update a customer's email or password but he also did not know how to fix my issue.

Customer service is clueless and updating your info is impossible.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I was offered a 1/4 of the price at the…

I was offered a 1/4 of the price at the dealership!

Clutch was so easy! Filled out the form, honestly and transparently, and they offered me what I would have probably gotten in a private sale and was 4 times what the dealership offered me as a trade in! Scheduled pick up was on time, quick, painless, and money was deposited to my account within 24 hours!!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Experience

Team members were knowledgeable, polite, enthusiastic, honest and efficient to get the transaction done.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

I am a 3rd timer with Clutch

I am a 3rd timer with Clutch. Since 2019.
Truly the only way I will buy a vehicle. First two purchases I did as buy outs with no extras. This time, we needed a bigger vehicle. 2 growing children, one on the way and a big puppy that is only still growing. I refused to be seen driving a minivan a went with an actual SUV that has more than enough space and so many features that I probably won’t even know what to do with.
The process this time for me, was trade in and have a loan. Super easy and simple and Tyler helped me with all my silly questions and got me the best rates and gave me such an amazing experience. When it was time to do the swap Satpal came and literally explained how it all worked. From start to finish, smile on his face he assured me that it will go smoothly. He was right. He made and went above and beyond for the delivery and pick up of my car.
I will only recommend and ever go through clutch as it’s a caring and truly best car buying experience ever!
Thank you gentlemen!!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Clutch was responsive and effective. Easy way to sell your car.

Clutch was responsive. Reminded me of my appointment and sent a list of things to do to hand over my car. They handled the drop off and car inspection professionally and paid me exactly as promised. They provided a $50 Uber voucher to get home and the payment for my car was in my bank account before the Uber dropped me off.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Transparent and Professional

The whole experience was transparent and professional right from the start. The money from the sale of my vehicle was deposited into my bank account within 15 minutes of signing the paperwork!

April 7, 2026
Unprompted review

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