clubcarwash.com Reviews 

84
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

The carwash is the worst carwash ivecever been to. The wash itself is great but the uneducated workers they have are a joke. They eill beat the piss out of your car with the prewash. I had 2 accounts... See more

Company replied

Rated 1 out of 5 stars

This company is fraudulent. They refuse to fix any damage to your vehicle when you go through their car wash. They should know their car wash better than they do, and if it is causing any damage to an... See more

Company replied

Rated 5 out of 5 stars

The guys who wash before you enter are serious about their job! They always do a great job and I always tip them because they deserve it. I also went home to get another car enrolled monthly because T... See more

Rated 1 out of 5 stars

On April 24, 2026, I had my car washed at Club Car Wash on US 90 in San Antonio. Just before that, my vehicle had been inspected at a dealership with no damage noted. After the wash, I noticed my... See more

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1.6

Bad

TrustScore 1.5 out of 5

84 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically takes over 1 month to reply

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1.6

All reviews

(84)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

TOTAL SCAM!!

TOTAL SCAM!!! Don’t ever go to a Clib car wash. They damage your car, rip you off, I have seen multiple drug deals in the parking lots, dishonest employees. Total scam and very dangerous. They should all be sued and SHUT DOWN IMMEDIATELY!!!!!

July 26, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Bob,

We apologize that we weren't able to get to your message promptly. If you’re willing, please reach out to our Support Team at ccwsupport@clubcarwash.com with more details about your experience so we can address this with the appropriate team.

Best regards,
The Club Car Wash Team

Rated 1 out of 5 stars

Unhappy with barely a splash of pre spray

Can I get an explanation why the car in front of me got a really good prewash . All I got was just a splash . I did notice them look at all the white muck on my side runners . But barely gave me a spray wash . Wednesday July 16 2:45 . Very pussed

July 16, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Betty,

We recognize how much time has passed since your review, and we apologize that we weren't able to get to your message promptly. Please know, we are always happy to offer a complimentary rewash if you’re ever dissatisfied with your initial service during your visit. We hope to have the opportunity to serve you again in the future.

Best regards,
The Club Car Wash Team

Rated 1 out of 5 stars

Went to club car wash today that is a…

Went to club car wash today that is a terrible place to get your car wash. They wash the sides and did not wash the back at all. Not worth 10 cents no more less ten dollars. Absolutely Terrible

July 5, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Doris,

We apologize for the delayed reply, and hope we can still provide assistance. Our team is always happy to provide a free rewash upon request if you’re ever unsatisfied with your initial wash quality during your visit. We look forward to serving you again in the future so we can make things right.

Best regards,
The Club Car Wash Team

Rated 1 out of 5 stars

Stay away from club car wash in coralville

I’ve taken my car to plenty of car washes. This particular car wash uses a power washer to prep the car before it goes through the car wash. I don’t believe the staff was properly trained by the management as he held the power washer too close to the center of my car and damage one of my sensors They refused to pay for the damage, blaming it on the age of the car instead of blaming it on the inability of the prep guy who is not properly trained on how to use a power washer the close you hold the power washer, the higher the intensity of the water that comes out. It wasn’t the car wash that broke the sensor. it was the individual who did not know how to operate a power, washer steer clear of this car wash as there are many other car washes in the area And the both of the people that review this car wash give it one star they shouldn’t be allowed to stay open in business

June 6, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Michael,

We understand some time has passed since your review, but we hope we can still address any remaining concerns you may have. We take suspected damages seriously and follow a thorough review process when evaluating each individual claim. If you have any questions regarding our team’s decision, please contact our Claims Team at (833) 416-9975 (option 3).

Best regards,
The Club Car Wash Team

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Rated 2 out of 5 stars

I dislike the steep driveway curb at…

I dislike the steep driveway curb at the club car wash near my house!! they have a driveway apron issue. When the elevation difference between the street and the driveway is too high, it can cause a car to bottom out or scrape the undercarriage. I always have to drive slowly at an angle into this place to avoid driveway curb scraping the front bottom of my car

May 28, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Tiffany,

We appreciate your honest feedback and hope we can provide a better experience in the future.

Best regards,
The Club Car Wash Team

Rated 1 out of 5 stars

Do not go to this car wash

Do not go to this car wash! I live very close to it and they lose things all the time and will never recover them. Every time I go through they knock something off and yet they do not have it in their lost and found. Amateurs but I guess that’s what you get when you hire nothing but children.

May 31, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Colin,

We recognize how much time has passed since your review, and we apologize that we weren't able to get to your message promptly. If you're willing, please contact our Customer Service Team at (833) 416-9975 (option 2) so we can offer more assistance.

Best regards,
The Club Car Wash Team

Rated 5 out of 5 stars

I had a great experience but when I…

I had a great experience but when I went to ask when my promotion was over they said June so I left it at that. Come around 4 days later they charged me $40 after an employee said next month and when I called they are you signed for full price but I didn’t remember so was asking that abuse is uncalled for really bad I would not recommend any more!!!!!!! They are dying for $40 wow that says a lot about a business I hope they use my $40 good cus I’m letting everybody I had sent over know about it and to go back to our old car wash. To bad business in my house and friends won’t be going there no more!!!!!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

New store in Sussex WI…

I just signed up two vehicles for the monthly program. We will be using the brand new Sussex WI location. Both washes today were the best washes I have ever had at a drive in style wash. I did sign up for the top level wash which was a bargain for $10.00 per month, unlimited. This $10 is for three (3) months. Both cars are white and rarely does the area around the recess at the rear plate get clean. This wash cleaned that area well. The young lady who helped me was very nice and explained the way the program works going forward very well. So far, so good. I will adjust my review if things change.

May 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Don't do it

I used it a couple of times, and it worked, but on my last visit, the carwash broke down while I was in the car.

I messaged the company via the app and by email, and I have not heard anything back, which is terrible customer service.

I won't be using again

May 11, 2025
Unprompted review
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Reply from clubcarwash.com

Hello James,

We recognize how much time has passed since your review, and we apologize that we weren't able to get to your message promptly. If you're willing, please reach out to our Customer Service Team at (833) 416-9975 (option 2) so we can review this further.

Best regards,
The Club Car Wash Team

Rated 2 out of 5 stars

It really irritates me that there is no…

It really irritates me that there is no one that dries off the car after the wash never seems to get it dry at all. Rarely are there towels available. No window cleaner, and the price is not cheap.

May 10, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Carmen,

We apologize that we weren't able to get to your message promptly. We appreciate your honest feedback and hope to have the opportunity to serve you again in the future so we can make up for your experience.

Best regards,
The Club Car Wash Team

Rated 1 out of 5 stars

This is for management

This is for management. I called and canceled my plan on the last day of my month. They said they needed 7 BUSINESS DAYS to cancel. They said “too bad” and “next time call 7 days before”. I will never do business with a company that adheres to shady business practices.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this place if you like…

Stay away from this place if you like your car. Damage at wheel wells on both sides from their wand with a chip of paint gone, the blue cloth that runs across your car scratched my car took the paint off the spoiler all the way across. Terrible customer service...Better business bureau says it all. Over 200 complaints! Pissed off in Green Bay!!!!

April 3, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Marie,

We understand some time has passed since your review, but we hope we can still address any remaining concerns you may have. Each claim is carefully reviewed to ensure fairness and accuracy. If you have any questions about our decision, our Claims Team is available at (833) 416-9975 (option 3). We are committed to resolving any outstanding concerns you may have.

Best regards,
The Club Car Wash Team

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Rated 1 out of 5 stars

Poor experience, Poor customer service, did not receive service paid for

Recently had My vehicle washed at the 99th st. location in Omaha. I paid for the ELITE was to get the salt off the bottom side. Once home I put the vehicle on a lift and found the underside had no signs of being washed. Cutting this short I contacted corporate, After the second contact, They offered a voucher for another wash. I think they could have offered a bit more due to the circumstances.
I said OK but send two so I can try two locations one with my vehicle and the other with my wife's.
This will verify that it was anomaly or equipment issue as they claimed. No response, No vouchers. It's been almost 3 weeks with not further responses from them. Beginning to think it's a scam to get more $$ for a service not provided. Should anything change I will update this review

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Beware if you get damage after using this carwash

Last Friday, I went through the Club Carwash on N 72nd Street. I have a white 2025 Honda CRV, I went through the carwash and was drying it off and notice a black scratch on the passenger side door. I immediately found the GM and he took pictures as well as obtaining all of my personal information. He advised me that the claim department was closed on the weekend, and I would be hearing from them on Monday. Wednesday, came so I decided to email them to see where they were in the process of my getting an estimate, etc. I received an email within the hour and they told me that they were taking no blame for the damage to my car. They totally made me feel like the damage was there before I entered the car wash, I have had it for only 2 months. After reviewing some of their other reviews, it looks like I am not the only one who they did not rectify the problem. My insurance agent told me that I could put a claim against them, but I decided to just cancel my membership and write a review to warn others before going into this car wash. Terrible, terrible company.

April 4, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Mary,

We recognize how much time has passed since your review, and we apologize that we weren't able to get to your message promptly. We take suspected damages seriously and follow a thorough review process when evaluating each individual claim. If you have any questions regarding our team’s decision, please contact our Claims Team at (833) 416-9975 (option 3). We would like the opportunity to address any remaining concerns you may have.

Best regards,
The Club Car Wash Team

Rated 1 out of 5 stars

Club Car Wash is the worst!

Club Car Wash is the worst!! I have had multiple scratches to my vehicle and I reported the damage to them, all they say is their car wash didn't do it and their not responsibly. My girlfriend vehicle had a piece ripped off and they said the same exact thing. Look up Club Car Wash on the better business bureau site and you'll see they have over 200 complaints. Please stay away from this place and tell everyone you know!!

Beware Club Car Wash

December 28, 2024
Unprompted review
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Rated 1 out of 5 stars

Double billing, don't cancel memberships, 3rd party customer service

Avoid this scam at all costs. They have double billed on multiple occasions, never upheld promises to correct or 50% off memberships. Besides cutting corners and not cleaning their lines to where the stale water and mildew in the tanks make you want to vomit when going through the wash. Good luck contacting their support. They push you online, yet never respond to emails or electronic changes. If you do finally get someone on the phone it's clearly a 3rd party who doesn't have a clue. They claim they can't process refunds and for 6 months keep saying they're changing systems. I had multiple vehicles on the plan and have wasted 6 months trying to get away from this shady operation. Finally have gotten BBB involved and had to get my credit card company to put a block on them. AVOID AVOID AVOID.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible job washing my car

Had my car washed one Friday,March 7 at club car wash on Crossover Rd, Fayetteville, AR. When I got home and inspected the car, the whole back of the car was filthy. It didn't even look like any water or soap touched it. It was also dirty along the bottom of the car on both sides.

March 7, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Pat,

We apologize that we weren't able to get to your message promptly. Please know, we are always happy to offer a complimentary rewash if you’re ever dissatisfied with your initial service during your visit. We hope to have the opportunity to serve you again in the future.

Best regards,
The Club Car Wash Team

Rated 1 out of 5 stars

Bad ,rude employees.

March 2, 2025
Unprompted review
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Reply from clubcarwash.com

Hello Kathleen,

We apologize for the delayed reply, and hope we can still provide assistance. Delivering outstanding service is one of our top priorities and we would like to ensure this is properly addressed. If you'd be willing, please reach out to our Support Team at ccwsupport@clubcarwash.com so we can gather further details.

Best regards,
The Club Car Wash Team

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