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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform's user experience, finding it versatile and well-organized with numerous views for task management. The integration of AI tools is consistently highlighted as a significant benefit, improving efficiency and saving time for many users. However, some people were dissatisfied with the app and website performance, citing slow loading times and synchronization issues between devices. There are also mixed opinions regarding customer service, with some reporting positive and responsive interactions, while others describe negative experiences and a lack of effective support.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's high customizability and... See more

Application

Customers consistently note ambiguous experiences with the app. Many reviewers praise its all-in-one... See more

Website

Users describe ambiguous interactions with the website. While some consumers appreciate the incredible... See more

Artificial intelligence

Customers had positive experiences with artificial intelligence. Many reviewers praise the AI integration for... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise swift, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good system, versatile to any needs, but this adds layers of complexity to work out how best to configure for your organisation. The introduction of AI tools has been a big win.

Rated 3 out of 5 stars

We really like the UI, it’s a real eye candy, but the app’s speed is so irritating. There also seems to be an issue with synchronization between PC and smartphones. Sometimes I message the developers... See more

Rated 3 out of 5 stars

I have been using click up for more than 2 months now. Its definitely better than trying to use notion for task management. Few things that frustrates me or can be improved. There AI feature us... See more

Rated 3 out of 5 stars

Terrible Customer Service I've been a ClickUp customer for many years. I have several paid accounts and refer all my clients to ClickUp. Years ago, as a paying customer, customer service was speedy... See more


Company details

  1. Software Company

Written by the company

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.


Contact info

3.7

Average

TrustScore 3.5 out of 5

541 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Support lack knowledge, software lacks functionality

Support lack knowledge and simply lie to get you to upgrade. I was told that if I upgrade the functionality I wanted would be available. It literally doesn't exist and is only a suggestion in the user submitted requests. The software lacks basic functionality you would expect of project management software, even on the paid tier. There are apps out there that have everything clickup does on it's paid tiers for free. The limits, even on the paid tier, are too severe to run a small company. Can't filter or export timesheets, limited task automations. It's just not very good.

December 8, 2025
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Rated 1 out of 5 stars

This platform is a complete disaster.

This platform is a complete disaster.
Starting my company with ClickUp was one of the worst decisions I’ve ever made.
Avoid it at all costs and look for another solution — literally anything else will be better.
Even building your own internal system makes more sense than dealing with this mess.
The paid packages are a scam. Don’t waste a single penny on ClickUp.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Using ClickUp on day to day tasks

Using ClickUp, I keep our team organized and focused on our goals. I create and assign tasks, track our progress, and make sure everyone is aligned on priorities. The platform helps us collaborate better and deliver results efficiently every week!

December 4, 2025
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Rated 5 out of 5 stars

Awesome PSome

All the features are upgraded gradually, This is a great tool and will save cheaper for all the integrations combined, CUp is your go to Project Management Software

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

The backbone of my digital marketing agency

ClickUp has completely transformed how I manage my team and clients. We used to juggle multiple apps for tasks, documents, and reporting, but now everything lives in one place. The automations save us hours on recurring work, and the new AI features are a game-changer for drafting client updates quickly. Highly recommended for any business looking to scale.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Click Up was already great when I…

Click Up was already great when I started using it 7 years ago. I feel it is incredibly user-friendly and agile.

But what makes it shine, is the constant development and improvement. I feel like CU is building and scaling with me as I grow as a professional

December 1, 2025
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Rated 5 out of 5 stars

ClickUp is more a part of my routine…

ClickUp is more a part of my routine than you might imagine. I've developed a deep affection for the processes and features it offers, almost converting every coworker to use ClickUp more than anyone else. I nicknamed them Clickers.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

A productivity platform that genuinely improves how teams work

ClickUp has consistently proven to be a reliable, flexible, and powerful platform for managing complex projects. What I appreciate most is how well it adapts to different workflows — from daily task tracking to coordinating multi-team deliverables. The interface is intuitive, the features are robust without feeling overwhelming, and the constant product improvements show a genuine commitment to listening to user needs.

For teams that require clarity, structure, and collaboration in one place, ClickUp is an invaluable tool.

November 24, 2025
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Rated 5 out of 5 stars

ClickUp presents a versatile project…

ClickUp presents a versatile project management solution, commendable for its extensive feature set and customizable interface. While the platform offers a comprehensive suite of tools suitable for diverse team workflows, its complexity may pose a learning curve for new users. Overall, ClickUp provides a robust environment for managing projects and tasks, contingent upon the user's willingness to invest time in mastering its functionalities.

November 24, 2025
Unprompted review
Rated 4 out of 5 stars

Task management becomes easy and…

Task management becomes easy and productive.There's one thing I feel that lacks is in many aspects data is not being generated/considered for dashboard for example : when there are multiple assignees or subtasks etc. Also haven't yet explorede feature of creating epic , story or main task and subtasks for a big feature yet just worked with simple independent tasks

August 4, 2025
Unprompted review
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