I have a 2 year old son who hates being measured for shoes and trying them on. Shoe shopping is normally a stressful experience. Yoyo at the Cribbs Causeway store was fantastic with him, taking the ti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sophie at Cribbs Causeway was amazing. My daughter and i visited to get some sandles. My daughter is autistic and very sensory. She wanted soft textures and something to cover her toes. Sophie immedi... See more
I was served by Megan who organised the shoes coming down to shop floor and then Ayfer who looked after me after with sizing and suitability of my choices. The added 10% incentive was the selling poin... See more
I have had a wonderful experience at Clarks in Cribs Cause Way Bristol. Luise was wonderful, we had been given the wrong size shoes due to incorrect measurements. Luise measured again and made sure we... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
126 Upper Level, The Mall, BS34 5UP, Bristol, Bristol, United Kingdom
- 01179592290
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cribbs Causeway served by Kai
Cribbs Causeway served by Kai. She was so lovely with my 4 year old grandson. She took her time and involved him throughout. Excellent job thank you.
Great child friendly staff
I have a 2 year old son who hates being measured for shoes and trying them on. Shoe shopping is normally a stressful experience. Yoyo at the Cribbs Causeway store was fantastic with him, taking the time to engage and talk with him, and play with his toy aeroplane. My son loved choosing his new sandals with Yoyo. Many thanks, we will be back for more shoes!
Sophie at Cribbs Causeway was amazing
Sophie at Cribbs Causeway was amazing. My daughter and i visited to get some sandles. My daughter is autistic and very sensory. She wanted soft textures and something to cover her toes. Sophie immediately took us straight to a trainer type mesh shoe with soft cushioned soles. My daughter immediately loved them and wanted them. Sophie allowed us space before returning incase we needed assistance. We have never brought our first pair of shoes! Normally it would take us hours to find the right thing if at all. We were able to buy and walk out in minutes. Sophie was patient, understanding and understood our brief. She deserves a medal in our opinion
Stressful school shoe buying was made easy
Najma who served us was so sweet and helpful and made a stressful experience easier buying school shoes for my autistic son
Yoyo is incredibly kind and lovely
Yoyo is incredibly kind and lovely, made my daughter enjoy every second of her time in Clark’s. Thank you for the wonderful service!
Luise was wonderful
I have had a wonderful experience at Clarks in Cribs Cause Way Bristol. Luise was wonderful, we had been given the wrong size shoes due to incorrect measurements. Luise measured again and made sure we were happy. She was polite, friendly and knowledgeable. Thank you for such an amazing service. ✨
Great service for my kids
I took my two kids for a shoe fitting. My 4yr old hates going shoe shopping and usually has a meltdown. The sales assistant Yoyo was so great with the kids, really getting them involved - I had no problem with my 4yr old having his feet measured and by the end he was jumping around the shop in his new shoes! Really great service from Yoyo!
Friendly and helpful stuff at the…
Friendly and helpful stuff at the cribbs mall.
Aisha and her colleagues helped to find the right shoes for me
Excellent service from Kai at Cribbs Causeway store…
Served by Kai at Cribbs Causeway store today. Excellent service in helping get some new trainers for my young son
Yoyo was really helpful with my…
Yoyo was really helpful with my daughter who needed new shoes and is 4 and my son who has disabilities and was very interested in what was going on!
Answered all their questions and was great when the shoes my daughter wanted weren't in stock and managed to find her another pair she loved! Fab member of staff 👏
Clarks @ Cribbs Causeway
Visited Clarks @ Cribbs Causeway, Bristol - Sophie was exceptionally nice, so helpful , patient and genuinely lovely, thank you! ☺️
I love the young staff in Cribbs store.
I love the young staff in Cribbs store.
Really helpful to me who buys too many shoes.
Fatima very helpful mature;
Same for Louise.
Ahmed has lovely hair too!
And I can’t miss out Naz who was helpful too
And Kai has lovely green hair!
This was over many trips
Great experience
Louise at Cribbs in Bristol was excellent with my 1 year old grandson for his first show fitting. So friendly, helpful and knowledgeable so he enjoyed his shoe fitting. Then she did the same for his 4 year old sister . Brilliant experience
We visited The Clarks Store@ The Mall…
We visited The Clarks Store@ The Mall Cribbs causeway last week and were served by an absolutely amazing salesperson called Naz he was so professional nothing was too much trouble we ended up purchasing 2 pairs of boots for my partner will recommend and definitely return
Great service from Najma got what we…
Great service from Najma got what we wanted quickly with good information, advice and price. Thank you Najma
Lovely customer service
Came in today with my daughter for new school shoes, and was helped by Sophie (Cribbs Causeway). She was absolutely brilliant, leaving me and my daughter with lots of smiles. My daughter is usually very shy, but opened up really nicely with Sophie - even going on to say “She was really really nice”. Very good experience in there, and Sophie was fantastic with helping find the best fitting shoes.
We were SO impressed in Clarks….
We were so impressed with Naz at Clarks in cribbs causway shopping centre. He was calm ,patient and very polite.He was efficient and offered advice.He was dealing with at least 4 customers at one time ,yet kept calm and dealt with everyone so patiently.I told his manager too. The
Hardest thing was he was dealing with parents and very young children. Brilliant Naz well done.
Excellent customer service
I was greeted with a genuine warm and welcoming hello on entering the Clark’s Cribbs Causeway shop by Maria .
I was just browsing but Maria checked if I was after anything in particular and then proceeded to serve me whilst also letting me know of a special deal that was on at the time for the pair of boots I bought .
Maria was knowledgeable, helpful , friendly and gave great customer service !
I am not sure if she was the manager but the whole team that day was excellent and really seemed to having fun which can be difficult on a busy day .
I made my purchase months ago and have been meaning to send in a compliment .
It shows how well I was looked after that I am now doing it a few months down the line !
Please thank Maria for a job well done .
Kind regards
Brian Harrington
Naz at Clarks-exceptional customer service
Naz at Clarks, Cribbs Causeway, Bristol goes above and beyond with customer service. He is helpful, cheerful and polite and couldn’t have done more to have made my shopping experience better. I bought a pair of boots and he arranged for another pair of shoes that weren’t available in my size to be delivered locally to me. He’s only 19, and his family should be proud of his excellent manners. He’s an asset to the store.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







