Visited Clark's store in Bullring in Birmingham and was served by Chris B. Explained what I was looking for (smart shoes for a wedding) and Chris was very helpful in identifying various options. Feet... See more
Location
Switch locationUnit SU305 Lower Mall Bullring Shopping Centre, B5 4BA Birmingham, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a pleasant experience at Clarks Birmingham Bullring. Ms. Linda helped us to find an appropriate shoes for my daughter. She was made our purchase quick and easy. Thanks Linda.
We were served by Nina from Bullring, Birmingham. Excellent advice and co operation provided. We visited on the mothers day 2026. Nina was very good with the service and very helpful at the store. We... See more
I bought a pair of shoes online and picked them up from the Clarks store at the Bull Ring, only for the store assistant to ask me to buy a carriage bag, and my shoes weren't in a package either. She e... See more
Company replied
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit SU305 Lower Mall Bullring Shopping Centre, B5 4BA, Birmingham, West Midlands, United Kingdom
- 01216435986
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service …
Visited Clark's store in Bullring in Birmingham and was served by Chris B. Explained what I was looking for (smart shoes for a wedding) and Chris was very helpful in identifying various options. Feet were measured (first time since schooldays) and choice made. It turned out they didn't have my choice in black but tried on a pair in brown to check for fit,comfort etc and then Chris ordered a pair in black to be delivered to some address. The instore service was excellent and I had the added bonus of not having to carry my purchase around with me for the rest of the day. I haven't used a proper shoe shop for years (have bought shoes from various gents outfitters) but will certainly look at Clarks for future needs.
Lovely staff and great selection of…
Lovely staff and great selection of shoes in a great city!
I went to Clarks in Birmingham Bullring…
I went to Clarks in Birmingham Bullring to look for shoes for a formal event. Nina was so lovely and friendly. She took the time to help me decide on what type of shoe and what size I needed without rushing me. 5 star customer service from Nina!
We had a pleasant experience at Clarks…
We had a pleasant experience at Clarks Birmingham Bullring. Ms. Linda helped us to find an appropriate shoes for my daughter. She was made our purchase quick and easy.
Thanks Linda.
I went to Clarks in Birmingham Bullring…
I went to Clarks in Birmingham Bullring to buy shoes for a conference. I was looked after by Linda who was really lovely and very helpful.
Zuhayr was super friendly and patient…
Zuhayr was super friendly and patient with the boys. He had a nice way with him and was funny. He even found me some shoes which had a great discount.
Thanks so much to Zuhayr for a…
Thanks so much to Zuhayr for a brilliant experience buying shoes for my 15 yo son. He was professional, super efficient, and also lovely to chat to. He built a great rapport with my son, who really hates shoe shopping…. Thanks Zuhayr, and good luck with your studies.
Came in today with my wife and daughter…
Came in today with my wife and daughter and Zuhayr was very helpful in helping us choose a shoe for her. Good service and was very attentive.
Bullring, Birmingham
We were served by Nina from Bullring, Birmingham. Excellent advice and co operation provided. We visited on the mothers day 2026. Nina was very good with the service and very helpful at the store. We were satisfied with the knowledgeable advice from Nina. Thanks
Linda was great and provided me some…
Linda was great and provided me some alternative sizes which were a great fit. Thanks team Clarks Birmingham
Zuhayr was real nice and talked to us…
Zuhayr was real nice and talked to us and gave me advice on how to get a job and how he did it. Really nice guy and made the to the Clark’s amazing. He gave expertise advice on which shoes me should have got and made me feel at ease with a variety of options provided. Thank you Zuyahr!
Great personnel at Birmingham Bullring
Linda at Birmingham Bullring was very helpful, friendly, and polite, and most of all eager and able to accommodate all my peculiarities as a customer. Great customer service!
Zuhayr amazing
Zuhayr, amazing customer service. Made buying shoes for the little one so easy. Would come back
Kully
Kully
Helped me out and sorted out all the issues with my new phone in five minutes! Very happy
Great school shoes
Jaya was super helpful, thanks! A good selection of nice school shoes
Excellent service.
The staff member helped us straight away and was very helpful, friendly and attentive. Wonderful customer service.
Chris was a great help
Chris was a great help, knowledgeable about shoes and bags. Even after I came back a 2nd time he wasn't sick of me and helped me do my laces and clean my shoes up a bit. Thank you again Chris!
Great customer service from Chris
Great customer service from Chris
Excellent Customer Service from Linda (Bullring Birmingham)
I brought my 82 year old mum to the Birmingham Bullring store and had excellent customer service from Linda. My mum was told she needs wide fitting footwear to help her manage her pain from walking. Linda was very kind, patient and shared lots of options. We bought a pair of casual footwear and she has been wearing them all day everyday in the house and it has made a massive difference. Her pain has reduced and she walks much better now. My mum has said she will only go to Linda in the future.
Zakia in bullring was most helpful and…
Zakia in bullring was most helpful and friendly. We got exactly what we needed! Thank you so much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







