Christmas Trees Direct Reviews 1,710

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 513 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, describing them as beautiful, healthy, and well-shaped. Many people highlight the efficient ordering process and the prompt delivery service, often noting that items arrived in perfect condition and on time. The overall service is frequently commended for its professionalism and ease of use. However, some customers experienced issues with delivery, including late arrivals, missed deliveries, or items being left in unsuitable locations without notification. A few other people also felt that the product received did not always match the description or images online, with some trees being less bushy or smaller than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the trees as well-shaped,... See more

Quality

Customers had positive experiences with quality, often praising the trees as well-shaped, healthy, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and timeliness of... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, quick, and... See more

Service

Reviewers mention positive feedback about service. Many customers describe the service as first-class, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... See more

Rated 4 out of 5 stars

A really beautiful tree, great shape etc and arrived in perfect condition. Only downside was it not being delivered on specified date. That said, it was ahead of schedule!

Rated 4 out of 5 stars

The ordering and confirmation was very good, the product sadly had dried out and the tree died (not sure how long it was boxed up for? ) however a refund was sent to me and should receive refund withi... See more

Rated 4 out of 5 stars

The tree is perfect but delivered without knocking at our door even though I was home and expecting it. Thanks, though, we love it and are looking forward to planting it in a bigger pot, ready for n... See more


Company details

  1. Christmas Store

Written by the company

Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Rated 4 out of 5 stars

The tree is perfect but delivered…

The tree is perfect but delivered without knocking at our door even though I was home and expecting it. Thanks, though, we love it and are looking forward to planting it in a bigger pot, ready for next year!

December 14, 2025
Rated 5 out of 5 stars

Blue spruce

Blue spruce. Bought it at a good price was delivered within 2 days and the tree was far better than I expected, it really is a lovely bushy and well shaped tree. Hoping to plant it in the field after Christmas.

December 15, 2025
Rated 5 out of 5 stars

Great service and lovely tree.

My tree arrived promptly and is perfect. The shape is lovely and it looks just right in my front room. I'm looking forward to planting it in the garden and then bringing it in again next year. Would definitely recommend buying trees from this company.

December 7, 2025
Rated 1 out of 5 stars

Very unreliable. Order elsewhere.

We ordered a tree at the end of october, and it was supposed to arrive the last week of November. It never came and the company didn't follow up with us until we reached out on Dec 3. They offered to refund 20%, but by Dec 12 it still never came. they did offer a full refund, however we feel very disappointed as we made an effort to order early and still don't have a tree and its 4 days till christmas. Very unreliable.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Christmas Tree Now named Chris.

From ordering on the website to receiving the tree around the time required. Everything went extremely smoothly. The tree is now planted in a larger pot as I hope to try and keep it growing. The tree is a perfect shape regular with plenty of coverage.

December 5, 2025
Rated 5 out of 5 stars

Ordering a real Christmas tree online…

Ordering a real Christmas tree online turned out to be a surprisingly smooth and festive experience. At first, it felt a little risky - after all choosing a tree is usually something you do in person, circling it from every angle and checking for gaps. But the convenience quickly won me over.
The ordering process was simple, with clear size options and helpful descriptions. Delivery was right on time, and the tree arrived well packaged and fresh, with a lovely pine scent that instantly made the house feel like Christmas. It was nicely shaped, full and true to the height I selected.
Overall ordering a real Christmas tree online was convenient, stress free and far better than expected. It delivered the same cozy, traditional feel with much less hassle and its an option I'd happily choose again. Thank you Christmas Tree Direct, Five Stars

December 10, 2025
Rated 5 out of 5 stars

Great experience

Great experience. Easy to order, kept up to date with progress, delivered on time, and best of all, a gorgeous little tree.

December 12, 2025
Rated 4 out of 5 stars

The tree is exactly what I ordered

The tree is exactly what I ordered. It was packed well and watered so it didn’t dry out in transit.
The reason for the 4* instead of 5 is because it was ordered on express shipping 1-2 days it took 5x days to arrive.

December 12, 2025

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