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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers had a great experience with this company. Customers are really happy with the product quality, often describing cases as durable, high-quality, and protective. Many appreciate the personalized options, noting the clear and vibrant photo quality, and the ease of designing their cases. The ordering process is frequently highlighted as straightforward, and the delivery service is generally praised for being quick and efficient. However, some customers also noted issues with delivery times, with a few experiencing longer waits or a lack of tracking updates. A small portion of people were dissatisfied with the product, mentioning concerns about the case's flimsiness, the colors not matching digital previews, or the print quality. There were also occasional reports of cases not fitting correctly or arriving with printing errors.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the high quality of the cases,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the good quality of the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and efficiency. Many... See more

User experience

Reviewers highlight positive aspects of user experience. Customers praise the easy-to-use website, the wide... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely case, scratches easy but exactly as described. I was dissapointed in the packing though, there was no protection, the case was just loose in a plastic package

Company replied

Rated 4 out of 5 stars

Looks pretty good, colors are not quite as bright as they seem digitally but that is to be expected, not a big fan of the company logo on the bottom part though. Seems good quality. I ordered it to sh... See more

Company replied

Rated 5 out of 5 stars

I've ordered from this company twice; customized cases with photos of my cat. I am incredibly happy with both. They look amazing, the photo quality is really good, and even though I chose the soft ver... See more

Company replied

Rated 5 out of 5 stars

Stunning case. Arrived on time & protects my phone extremely well. I've had lots of compliments about it. I bought the matching ring as well & this has been extremely useful. Will purchase from the Ca... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

Want to make your own case? Use our online tool to customise your case. Upload your favourite photo or pick one of our designs created by talented artists.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Case came quickly and well packed.

Case came quickly and well packed.
The case itself is gorgeous and protects my phone really well. It also feels really solid and of good quality. I have been using it for a couple of weeks now and its held on well with no scratches or bumps. Would definitely buy more cases from this brand.

April 15, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Mike🎉

What a nice review 😇! That makes us very happy 💐! Thank you so much!!!

Kind regards, Sofie😍

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Rated 5 out of 5 stars

New Cover

Good selection of cases to pick from and love the fact you can personalise your own case. Delivery was quite quick and the case is well made and easy to fit

April 7, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Iain,
Thank you so much, very nice that everything is going so well! 😇👍
Kind regards,
Sofie

Rated 4 out of 5 stars

Lovely case

Lovely case, scratches easy but exactly as described.
I was dissapointed in the packing though, there was no protection, the case was just loose in a plastic package

April 28, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Beth,
Thank you so much, very nice that everything is going so well! 😇👍
Kind regards,
Sofie

Rated 5 out of 5 stars

Classy Case classy company

Ah sure twas so easy load up the photos and the stained window effect was so cute. Price was reasonable and it's great quality. I get lots of compliments on it

April 24, 2026
Unprompted review
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Reply from CaseCompany

Yeej, how nice that you are happy!!! 🎉 You're welcome and see you soon? 🌺

Rated 5 out of 5 stars

They have a wonderful selection of…

They have a wonderful selection of cases, it was produced quickly, is fantastic quality and arrived exactly when they said it would - very happy!!

March 13, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Estelle,
Thank you so much, very nice that everything is going so well! 😇👍
Kind regards,
Sofie

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Rated 5 out of 5 stars

Great company

Really easy website to use and purchase from. It didn’t take long to deliver and the quality is really good. Would definitely recommend.

April 16, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Aaahw! What beautiful and fine words. 😇😎 Many thanks!

Rated 5 out of 5 stars

It fitted well

It fitted well, and my wife loves the design

April 10, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Mike,

How nice that you are satisfied! That makes us very happy. 😇😍

Greetings,
Sofie

Rated 5 out of 5 stars

Cases are great don’t fade at all…

Cases are great don’t fade at all pictures and colour are as good from when you buy 2 a year after. I’m in my second case now as wanted new pictures.

April 20, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Thanks Michelle!
Glad you are satisfied, we do everything to keep our customers happy.

Kind regards, Sofie

Rated 3 out of 5 stars

I ordered a phone case for an iPhone…

I ordered a phone case for an iPhone 15, however, the case sent did not fit. The case itself was lovely and after I sent some pictures via email, I was given a code for a replacement case of the correct size.

April 13, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Chynna, huge thanks for this nice review. 😬⭐ We are doing our best!

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Rated 5 out of 5 stars

Amazing phone case

Ordered exactly what I wanted, good quality and fast delivery 3 days perfect experience would order again

April 13, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Maddox! 🌺

Thank you so much for the nice message, this makes us very happy!!!

Kind regards, Sofie 😍

Rated 5 out of 5 stars

The company is great

The company is great , the quality and the picture quality is amazing
They are amazing

March 21, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Jacqueline !
Top that you are satisfied, that's what we do it for. Thank you so much for your nice words🌺🤗

Kind regards, Sofie 😇

Rated 5 out of 5 stars

Decorative and protective

Decorative and well made protective case for my wife's phone. She was delighted.

March 28, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Chester!

Thank you for your nice review, we appreciate it very much! 😍😇

Greetings,
Sofie

Rated 5 out of 5 stars

High quality cover with a very nice…

High quality cover with a very nice feel to it. Love the design as well, chose from a big range.

April 8, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi David,

Thanks for the nice review! 😁This makes us extremely happy! 😎

Greetings,
Sofie 🌹

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Rated 5 out of 5 stars

Personalised case

From ordering my case to receiving it, the process was easy, it arrived on time and I was very happy with my case, I would highly recommend them for a case and would use them again 😊

March 15, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi
Thank you so much, very nice that everything is going so well! 😇👍
Kind regards,
Sofie

Rated 5 out of 5 stars

Stunning case

Stunning case. Arrived on time & protects my phone extremely well. I've had lots of compliments about it. I bought the matching ring as well & this has been extremely useful. Will purchase from the Case Company whenever I need to & would definitely recommend them. Thank you Case Company!!😊

February 18, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Chichester!

Top that you are satisfied, that's what we do it for. Thank you so much for your nice words🌺🤗

Kind regards, Sofie 😇

Rated 5 out of 5 stars

It was easy to order it was very easy…

It was easy to order it was very easy to select my design of choice. The image looks great.

February 2, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Jacqueline! 🌺

Thank you so much for the nice message, this makes us very happy!!!

Kind regards, Sofie 😍

Rated 5 out of 5 stars

Nice design

A good quality product, the designer app is easy to use, I got a nice case, exactly what I want. Love it.

March 22, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Thanks Judit!
Glad you are satisfied, we do everything to keep our customers happy.

Kind regards, Sofie

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Rated 5 out of 5 stars

love this pop socket so much

love this pop socket so much! it matches the phone case perfectly and it can spin around so I can hold it at different angles! 10/10

March 2, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Naoise,

Thanks for the nice review! 😁This makes us extremely happy! 😎

Greetings,
Sofie 🌹

Rated 1 out of 5 stars

Poor personalised photo case

I ordered a personalised phone case from here for my Samsung flip 7. I personalised it with 3 photos on, did it all on their website and it looked fine. When it arrived, one of the photos was cut off. It cost me quite a lot of money for a phone case too so I was really disappointed. I emailed the company asking if they may send out a replacement with all the photos on correctly, and they replied saying it was a fault of my own as I hadn't lined it up properly. I am 100% sure i did place the photos correctly. They unfortunately refused to replace so now I'm stuck with a phone case with one of my little girls faces cut out of it. I also dropped the phone recently, the case came flying off so it wasnt a sturdy one either. Thankfully I've now purchased a different case from somewhere else and can see a world of difference and it feels a lot more secure.

March 16, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Dear Hollie,

Thank you very much for your feedback.

Of course it is not our intention that a cover is delivered incorrectly or defectively, that is certainly not the quality we stand for.
Would you please send us a picture of the product you received? We will provide you with an appropriate solution.

Again sincere apologies!

Kind regards,
Sofie

Rated 5 out of 5 stars

Personalised phone case

Happy with my personalised case. Order was delivered promptly. Hope it stands the test of time!

March 6, 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Madhatter!
Top that you are satisfied, that's what we do it for. Thank you so much for your nice words🌺🤗

Kind regards, Sofie 😇

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