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Carplus Reviews 3,425

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, from the initial search to the final purchase. Reviewers are particularly impressed with the smooth user experience and the quality of the products. However, some customers also noted issues with customer service after the sale, mentioning a lack of response to emails and concerns about being ignored when problems arose with their vehicles. A few other people also felt that the company did not always meet expectations regarding schedules and promises.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the professionalism, knowledge, and helpfulness of... See more

Service

Customers had positive experiences with service. Many reviewers praise the professional, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as easy,... See more

Product

Users describe positive interactions with the product. Many customers express their love for their new car,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I applied online at 1am Friday. Said called me back at 9am, he found me my preferred car within 10 minutes. I was unavailable over the weekend, so he called me back on Monday, the original car was... See more

Rated 5 out of 5 stars

Brilliant service from end to finish, took all the stress out of buying a new car. Special thanks to Antonio, he couldnt do enough to help find our perfect car.

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

Freddie was very helpful from start to finish, nothing was too much hassle. Helped choose an amazing purchase and answered any questions I had and needed answering. Very happy. Would definitely recomm... See more


Company details

  1. Car Finance and Loan Company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service all the way

From start to finish the experience was great, everything was made clear and simple and my account manager danyal was excellent.
I wouldn’t normally write a review however this company and danyal himself are 100% worth it, I had struggled previously to get car finance but as soon as I applied with car plus they were able to sort me out with no problems whatsoever.

Highly highly recommended danyal was a star.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Illegal APR for car finance…

Tried to apply for a car finance after zuto offered a 26% (which i found it high).Carplus came back to me offering the superb offer for a 15.000£ car to pay it in 5 years at a apr of 42% which would result in the staggering amount of 36.000£.This should be illegal and immoral to offer costumers such debt traps.They should be reported to FCA .

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Dont use unless you want bombardment of texts and emails

So I looked for car back in Feb this company has bombarded me every week without fail. So today I get a text message to my phone for a Jamie...obviously not me..how is it that people can try and use my number to get away with this shit. Wish google would add mobile number authenticator to their app to approve or deny use of my mobile number i have had this number years.
Go away stop bombarding me.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I applied online at 1am Friday

I applied online at 1am Friday. Said called me back at 9am, he found me my preferred car within 10 minutes.
I was unavailable over the weekend, so he called me back on Monday, the original car was unavailable but he had found another one which was actually cheaper. I am off the pick it up today (wednesday).
Thank you so much for all your help, keeping me calm and cracking jokes.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Reached out to carplus and was…

Reached out to carplus and was connected to Zubair. He was very helpful, responded to mails, messages promptly, made me feel like a valued customer. I had a seamless experience. I referred a friend also and she gave same feedback. Keep up the good work Zubair

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Carplus. Madina was exceptionally helpful and provided excellent support throughout. The other members of staff I interacted with were also professional and courteous.

I would highly recommend Carplus for their seamless and efficient service.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Carplus. The team was professional, friendly, and supportive throughout the entire process of purchasing my car. They took the time to explain everything clearly and made sure I was comfortable with my decision. I especially appreciate the excellent customer service and the transparency they showed regarding pricing and options.

The process was smooth and efficient, and I felt valued as a customer. I would definitely recommend Carplus to anyone looking for a reliable and trustworthy car sales company. Thank you for making the experience stress-free and enjoyable.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free

I had a great experience with Carplus from start to finish. Josh and Anun were both incredibly helpful throughout the whole process. They made everything feel straightforward and stress-free, keeping me informed at every step and always being available to answer questions.
Josh in particular went above and beyond to secure a fantastic finance deal for me, and I really felt like they had my best interests in mind. Anun was equally friendly and supportive, making sure everything ran smoothly and efficiently.
Thanks to their hard work, I was able to secure the car I wanted without any hassle. I’d definitely recommend their services to anyone looking for a reliable and professional car broker.

April 8, 2026
Unprompted review

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