I got a pink washed denim cap that has “Mommy” written on it. I absolutely adore this purchase since it’s such a perfect pick for summer. The washed denim look feels really on-trend, but still casual... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Caps apparel are a great brand, tye products are top class in terms of cut, material and styling customer service is active, warm and friendly and above efficient. We are kept updated on delivery and... See more
Company replied
Having splashed out on a fisherman’s beanie…( fetching violet vibe) and a Teddy C cap in white, both for this jaunt to Japan anticipation of cold winds…I can honestly say say it was one nay two of my... See more
Company replied
A slight symbol mistake was made On my 1st order. On a T Shirt. I contacted. An immediate response. Confirmed that a new replacement ( free ). would be forwarded ASAP. That happened. Could not be... See more
Company replied
Company details
Written by the company
Caps tells stories. Stories about you.
Contact info
Netherlands
- info@capsapparel.com
- capsapparel.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support was nice
March 20, 2026
Unprompted review
Reply from CAPS Apparel
Hi Kasper!
Thank you for your kind words! We're really glad to hear you had a positive experience with our customer support team. We truly appreciate your feedback and are always here if you need anything!
Cheers,
Michaela from CAPS
3rd time purchasing from Caps I love…
3rd time purchasing from Caps I love their fisherman beanies good quality and great fit.
Delivery and the service they provide is also great
February 14, 2026
Unprompted review
Reply from CAPS Apparel
Hi Jermaine
Thank you so much for your continued support! We're thrilled to hear you love our fisherman beanies and that they fit perfectly. It’s great to know that our delivery and service have met your expectations—we truly appreciate your loyalty and kind words!
Cheers,
Michaela from CAPS
It is really high quality and the shipping was traceable too. It looks like in the pictures. Good product👏
I ordered it as a gift for my husband and he was very happy with it, it's personalized yet simple and clean. Thanks for the product!
March 18, 2026
Unprompted review
Reply from CAPS Apparel
Hi Hermina!
Thank you so much for your wonderful review! We're thrilled to hear that the gift was a hit and that it arrived just as pictured. It's great to know you appreciated the quality, personalization, and traceable shipping.
We truly appreciate your support and hope your husband enjoys it for a long time! 👏
Cheers,
Michaela from CAPS
The perfect gift for parents
The perfect gift for parents! Cute, nice quality and super kind customer service
March 20, 2026
Unprompted review
Reply from CAPS Apparel
Hi Gaia!
Thank you so much for your lovely review! We're delighted to hear that the gift was perfect for your parents and that you appreciated the quality and our customer service. Your kind words mean a lot to us!
Cheers,
Michaela from CAPS
Great product and better team
Great product and better team. Had a delay on the shipment and they anticipated emailing me and offering an extra cap. When shipped, it went quick. And the product is great.
March 20, 2026
Unprompted review
Reply from CAPS Apparel
Hi Ernest!
Thank you for sharing your experience! We're glad to hear that despite the initial delay, our team was able to keep you informed and that you received your order quickly. We're thrilled that you love the product and appreciate your kind words about our team!
Cheers,
Michaela from CAPS
Reply from CAPS Apparel
Hi Heiko!
Thank you for your feedback! We're glad to hear you like your cap and that you’re happy with the quality. We really appreciate your support!
Cheers,
Michaela from CAPS
The washed cap feels premium compared…
The washed cap feels premium compared to others I’ve owned.
March 18, 2026
Unprompted review
Reply from CAPS Apparel
Hi Habib!
Thank you for your feedback! We're glad to hear that you find the washed cap to feel premium—it’s great to know it stands out compared to others you’ve owned. We truly appreciate your support!
Cheers,
Michaela from CAPS
Great value and quality
Excellent service from start to finish. Great quality product and very good price
March 18, 2026
Unprompted review
Reply from CAPS Apparel
Hi Graham!
Thank you so much for your kind review! We're delighted to hear that you had an excellent experience from start to finish and that you’re happy with the quality and price of your purchase. We truly appreciate your support!
Cheers,
Michaela from CAPS
Soft, comfortable and good quality
Very soft, comfortable and good quality. Took longer than expected to arrive but on the whole it was worth it.
February 16, 2026
Unprompted review
Reply from CAPS Apparel
Hi Michael!
Thank you for your feedback! We're glad to hear that you found the item soft, comfortable, and of good quality. We apologize for the delay in delivery and appreciate your patience—it means a lot that you feel it was worth the wait!
Cheers,
Michaela from CAPS
Great product, even greater customer service
Great product, even greater customer experience.
I ordered a cap a few months ago, and have been wearing it almost on a daily basis since then. More recently, I made new orders that I had to cancel, and the customer service team were not only responsive (used Messenger via Facebook) but very helpful and quickly cancelled the orders.
Will definitely buy there again, and strongly recommend to any cap lovers.
March 17, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for your amazing review! We're thrilled to hear that you love your cap and that our customer service made your order experience smooth, even with the cancellations. Your recommendation means a lot to us, and we can’t wait to welcome you back for your next purchase!
Cheers,
Michaela from CAPS
Reply from CAPS Apparel
Hi!
Thank you for your feedback! We're glad to hear you’re happy with the quality and that your order shipped quickly. We really appreciate your support!
Cheers,
Michaela from CAPS
A personized cap... makes the world smile!
If you want to convey a personal message, personalizing a cap makes the difference. We decided to communicate our nicknames as new grandparents with two caps. Having "Nanou" and "Papou" on our blue washed cap was an immediate succes in our family. Then I have also the red washed cap with "Padre" the nickname I got from my two sons. When wearing this cap I often get compliments from Gen Z'ers. I got also a couple of other non personalized caps, kaki, brown and black, all washed colors, that add the extra touch with the cloths I wear at work or for leisure. The good news? Good fit, and no hassle with ordering and delivery. I'm a caps apparel fan.
March 15, 2026
Unprompted review
Reply from CAPS Apparel
Hi Arnoud!
Thank you so much for sharing your wonderful experience! We're thrilled to hear that your personalized caps brought so much joy to your family and that you’re getting compliments on them. It’s fantastic that the fit, colors, and hassle-free ordering have made you a fan of Caps Apparel.
We truly appreciate your support and hope your collection keeps bringing smiles!
Cheers,
Michaela from CAPS
Caps are great quality
Caps are great quality, had an issue with the delivery but that was rectified very efficiently.
March 10, 2026
Unprompted review
Reply from CAPS Apparel
Hi Grant!
Thank you for your feedback! We're glad to hear you’re happy with the quality of the caps and that the delivery issue was resolved efficiently.
We truly appreciate your patience and support!
Cheers,
Michaela from CAPS
Sticky start happy ending
My order was received promptly but there was a quality issue
I contacted company who requested pics of fault. I sent pics and was advised a replacement would be posted out
Weeks elapsed I did not receive it and was advised that it had been lost in the post but was now located.
I received the product yesterday it is great quality and uber funky the intended recipient will love it m.
Although actually getting the cap was a palaver the communication from the company was great and they were unerringly pleasant
I would order from them again just allow a long lead in
March 13, 2026
Unprompted review
Reply from CAPS Apparel
Hi Pauline!
Thank you so much for sharing your experience! We're glad to hear that, despite the delay, the replacement cap arrived and that you’re happy with its quality and style. We truly appreciate your patience and kind words about our communication and service—it means a lot.
We look forward to serving you again, and we’ll continue working to make the process even smoother next time!
Cheers,
Michaela from CAPS
Well made and a good comfy fit
Well made and a good comfy fit. Cozy and having your ears covered just adds to the feeling of warmth. I have tried others with a similar style but found the bits that covered your ears let the air in when it was windy and they flapped about! These ones don’t and fut snuggly around your whole head and keeps your ears warm.
February 5, 2026
Unprompted review
Reply from CAPS Apparel
Hi John!
Thank you for your wonderful review! We're thrilled to hear that the fit is comfy, snug, and keeps your ears warm even in windy conditions. It's great to know our design makes a difference compared to others you've tried.
We really appreciate your support!
Cheers,
Michaela from CAPS
Picked up the fisherman beanie on sale…
Picked up the fisherman beanie on sale and it’s honestly a great buy.
March 14, 2026
Unprompted review
Reply from CAPS Apparel
Hi Harvey!
Thank you so much for your feedback! We’re delighted to hear that your Fisherman’s Beanie was a great buy and that you’re happy with it.
Your kind words motivate our team to continue delivering high-quality caps and excellent service. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
This is scam shop.
This is scam shop.
I order custom caps, they deliver basic caps as they choose.
Quality is very poor.
Don’t order here anything.
Order #433052
March 14, 2026
Unprompted review
Reply from CAPS Apparel
Hi
We’re very sorry to hear that you feel this way. Please be assured that CAPS Apparel is not a scam, and we always strive to provide the best service and highest quality products to our customers.
To help us resolve this issue and understand what happened with your order, could you kindly provide your order number or the email address used for the purchase? We’ll investigate immediately and work to sort this out for you.
Your satisfaction is extremely important to us, and we truly appreciate the chance to make this right.
Sincerely ,
Michaela from CAPS
Replacement Hat
The replacement hat I received fit me so much better and the style is just right for the shape of my head. I love the color white too because it will look great with so many options to wear.
March 14, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for your feedback! We’re delighted to hear that your replacement hat fits perfectly, suits the shape of your head, and that you love the versatile white color.
Your satisfaction truly motivates our team to continue delivering high-quality caps and excellent service. We look forward to helping you find your next favorite cap!
Cheers,
Michaela from CAPS
Are you looking for a cap?
Are you looking for a cap? There is no better establishment that CAPS Apparel, they have a cap for everyone, every style and the widest range of colours. We are now in our third cap; from a stylish grandfather to my grandson. A cap of excellent quality with after sales customer service second to none. When I had a question about colours I had a prompt reply the next day, within 24 hours. I thoroughly recommend CAPS Apparel.
March 12, 2026
Unprompted review
Reply from CAPS Apparel
Hi Ian,
Thank you so much for your amazing review! We’re thrilled to hear that you and your family are enjoying your caps, from stylish designs to vibrant colors.
It’s wonderful to know that our customer service met your expectations and provided prompt support. Your recommendation means a lot to us and truly motivates our team to keep delivering high-quality products and exceptional service. We look forward to helping you with your next cap!
Cheers,
Michaela from CAPS
Wave cap is breathable and great for…
Wave cap is breathable and great for sunny days.
March 13, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for your feedback! We’re delighted to hear that your Wave cap is breathable and perfect for sunny days.
Your kind words motivate our team to continue providing high-quality caps and excellent service. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
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