CAPS Apparel Reviews 2,306

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, craftsmanship, and comfortable fit of the headwear. Many people also highlight the outstanding customer service, describing the team as responsive, helpful, and efficient in resolving issues. The delivery service is frequently mentioned as prompt and reliable, with consumers appreciating the timely updates. However, some customers experienced issues with their orders, including delays in international shipping or receiving incorrect items. A few people also noted discrepancies between the product colors shown on the website and the actual items received, and some found the fabric of certain products to be unsatisfactory.

What people talk about most

Product

Consumers find product to be positive, highlighting the high quality, comfort, and stylish designs of items... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the outstanding quality and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness,... See more

Order

People report ambiguous experiences with order. Many customers praise the straightforward ordering process,... See more

Based on these reviews

Rated 5 out of 5 stars

Having splashed out on a fisherman’s beanie…( fetching violet vibe) and a Teddy C cap in white, both for this jaunt to Japan anticipation of cold winds…I can honestly say say it was one nay two of my... See more

Company replied

Rated 5 out of 5 stars

Caps apparel are a great brand, tye products are top class in terms of cut, material and styling customer service is active, warm and friendly and above efficient. We are kept updated on delivery and... See more

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Rated 5 out of 5 stars

Great choice of Caps be that beanies or baseball caps. Also very good customer service as my first order was slightly delayed but was offered a refund or additional cap ,brilliant customer service.... See more

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Rated 5 out of 5 stars

A slight symbol mistake was made On my 1st order. On a T Shirt. I contacted. An immediate response. Confirmed that a new replacement ( free ). would be forwarded ASAP. That happened. Could not be... See more

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Rated 2 out of 5 stars

Nice looking website and design, but the customization tool doesnt work. Getting error messages, buttons disappearing, unable to order. Lets see if they reply here…

Company replied

Rated 5 out of 5 stars

Seriously good customer service. Bought one beanie which became a little frayed. CAPS quickly sent a new one for and offered me a different colour too! Stylish, efficient, friendly

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Rated 5 out of 5 stars

My granddaughter purchased me a hat for my Birthday and l was so impressed by the Quality that l Immediately purchased three more. Being Canadian wearing a baseball hat is our national dress , the... See more

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Rated 5 out of 5 stars

From the start of the process of selecting a new cap until it arriving, CAPS apparel are delight to deal with. Their communication is second to none. I selected the Fishermans Beanie, in fact a bought... See more

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Rated 5 out of 5 stars

My original review on their site was: "Far too small for me, my sons and even my young daughter. Not sure who these are actually made for. Unfortunately, my wife threw away the packaging before I co... See more

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Rated 5 out of 5 stars

I ordered a custom washed cap as a gift for my husband, who just became a dad for the first time and being able to customize the text made it feel extra personal. The order arrived quickly, the... See more

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Rated 5 out of 5 stars

So i ordered a plain black dad hat for a trip. For some reason, the delivery stopped at a central distribution centre instead of being delivered to my shipping address. It was frustrating to begin wit... See more

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Rated 5 out of 5 stars

CAPS Apparel has the best customer service ever! On the top of having really great and well made cap. They are really reactive and they also offer me a new credit for another cap because my order wa... See more

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Rated 5 out of 5 stars

The hats I got were really nice quality, and very accurate to what the images online were. Both the beanie, which looked really nice and a high quality in the images, and the baseball cap I ord... See more

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Rated 5 out of 5 stars

Excellent customer service and great quality! I had a really great experience with CAPS Apparel. The customer service was absolutely outstanding – they replied within just a few hours and... See more

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Rated 5 out of 5 stars

Very pleased by the fast shipping in France. I ordered a knit earmuff beanie because of its original design covering the ears that get cold easily. The fabric, mix of wool and acrylic, is surprisingly... See more

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Rated 5 out of 5 stars

Our purchase from Caps was very straightforward. Great site, good user interface and rapid delivery. Top job. The beanie keeps my lovely Aussie wife cosy in the Peak District winter. Thank you Caps,... See more

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Rated 5 out of 5 stars

I see the cap online and thought it looked original and different. Since then I have had compliments from strangers on my purchase of which I can only agree. It was easy to order, came on time and wou... See more

Company replied

Rated 5 out of 5 stars

Are you looking for a cap? There is no better establishment that CAPS Apparel, they have a cap for everyone, every style and the widest range of colours. We are now in our third cap; from a stylish gr... See more

Company replied

Rated 4 out of 5 stars

Dear Team I just wanted to drop a note to say thank you for the overall experience. Although there was an initial mix-up with the delivery of the caps, I really appreciate how quickly your tea... See more

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Rated 4 out of 5 stars

I love the designs of the fisherman beanie. Tracking was a little weird. At one point the tracking showed item was stuck in one location for about 4-5 days in California. They all of sudden it... See more

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Rated 4 out of 5 stars

On-line ordering is a straightforward process and my orders arrived quickly, pleased with my new purchases, a great product and in my opinion good value. Thank-you IanWilson.

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Rated 4 out of 5 stars

I’ve bought several Rib Knit Beanies because I wanted that model in different colors and shades. The product itself is good, but sometimes the selected color is missing or a different item is deli... See more

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Rated 4 out of 5 stars

Shipping was quick, the buying process was easy. Price is OK. I don't like the fabric though. But I chose it so noone to blame.

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Rated 4 out of 5 stars

I recently placed an order with CAPS Apparel, but the initial experience was disappointing due to poor transparency on returns and hidden extra costs. The return and refund policies weren’t clear... See more

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Rated 4 out of 5 stars

Caps are great quality, had an issue with the delivery but that was rectified very efficiently.

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Rated 5 out of 5 stars

I’ve seen Caps Apparel advertised on social media for a while and as a cold spell his NY in January I decided I needed another beanie primarily as an indoor bald head protector and warmer. Love the fa... See more

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Rated 5 out of 5 stars

Im in love with my cap!☀️☀️☀️ It’s a great cap, comfortable, stylish, and good quality! I customized the cap, and they did it exactly how I wanted. The website’s service was outstanding with fast and... See more

Company replied

Rated 5 out of 5 stars

Got my latest oreder of fisherman’s beanies and love them! I am a return coustomer because CAPS does not disappoint style and quality are outstanding and coustomer service was incredible!

Company replied

Rated 5 out of 5 stars

I don't normally write reviews, but I wanted to say a few words here. My order was lost in the first shipment. I contacted Caps about this and received prompt assistance. My shipment was reshipped, an... See more

Company replied

Rated 5 out of 5 stars

There was a delay with my international order, and the tracking showed it might be lost at one point. I contacted customer support, and they were very responsive and helpful throughout the process. Th... See more

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Rated 5 out of 5 stars

The shipping was quick and the representative I spoke to is named Roanne, life is easier due to the communication with her. I ordered 4 beanies 2wks ago and just ordered an additional 4 beanies after... See more

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Rated 5 out of 5 stars

Outstanding service and quality! Timely delivery, plus, the product is of a high standard for the cost. I'll definitely be purchasing more in the future!

Company replied

Rated 1 out of 5 stars

The worst service and a complete scam. I waited for my order for nearly three weeks, and after a problem on your end, you promised to send it again – only to leave me waiting another 10 days for who... See more

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Rated 5 out of 5 stars

First of all, my blue cable knit earmuff beanie is so soft & so comfortable. Keeps my head & my ears cozy. And it’s CUTE. Great customer service from CAPS. I have now ordered 2 more earmuff... See more

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Rated 5 out of 5 stars

This was my second order of your amazing earmuff beanies. An orange one for me & a blue one for a friend who spends a lot of time in Sweden. I was out yesterday wearing my new orange beanie. A perso... See more

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Rated 5 out of 5 stars

Such great quality! My husband loved it! Had a delay in delivery but customer service was amazing and response time was fast! Will be buying from CAPS again!

Company replied

Rated 5 out of 5 stars

The quality of the items are in accordance with the product descriptions and are of high quality. I had a bit of a mix up with delivery of the items [not a company issue] & the customer service... See more

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Rated 5 out of 5 stars

Love the products this company makes and their customer service. My fisherman’s beanie fits smoothly on my head, keeps me warm and looks good and when I take it off is so easy to put on my jacket pock... See more

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Rated 5 out of 5 stars

I love the quality and style of Caps products. I have 8 of their fisherman Beanies!!! Also I have experience with their coustomer service and they are incredibly responsive and generous!!

Company replied

Rated 5 out of 5 stars

The cap is great! Slight issue was I was on the edge at first about buying it, and when I did finally decide to gor for it, it was suddenly out of stock, yet the ad for it kept showing up anyway, that... See more

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Rated 5 out of 5 stars

the beanies come in the best variety of sizes/fits, colors, and they are very comfortable - no skin irritation and not overly hot - yet keep your head warm and look great too ;-)

Company replied

Rated 5 out of 5 stars

Capiche Caps are honestly some of the best caps on the market. I am a big fan of the advancements in packaging (the gold boxes are very handy for storing things!) and it ensures the hats are... See more

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Rated 5 out of 5 stars

The replacement hat I received fit me so much better and the style is just right for the shape of my head. I love the color white too because it will look great with so many options to wear.

Company replied

Rated 5 out of 5 stars

Totally satisfied! When the cap arrived I instantly noticed the product's high quality. The shipping was fast as well. Hence I had never worn caps and I just wanted to try out if it was something f... See more

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Rated 5 out of 5 stars

I had an issue with my purchase. The Caps team were immediately in contact to rectify. Can’t ask for more than that.

Company replied

Rated 5 out of 5 stars

Everything was so easy, fast and efficient. Ordering,shipping, tracking and receiving at my door. The products are of high quality. Love it. I highly recommend.

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Rated 5 out of 5 stars

The experience was great as they kept me informed about the status of the order and when there was a slight delay they offered me a free item to pick from their online shop. So I got one beany and on... See more

Company replied


Company details

  1. Headwear Store

Written by the company

Caps tells stories. Stories about you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Awesome Service

awesome Service

April 10, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Neville!

Thank you so much! 😊 We’re glad to hear you had an awesome experience with our service. We truly appreciate your support and look forward to serving you again soon!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

First time trying the fisherman beanie…

First time trying the fisherman beanie and I’m impressed. Warm and stylish.

April 11, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Tomas!

Thank you so much for sharing your experience! 😊 We’re thrilled to hear that you’re impressed with the fisherman beanie—warm and stylish is exactly what we aim for. Enjoy wearing it, and we truly appreciate your support!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Easy ordering process and a great…

Easy ordering process and a great selection of caps and colours. Delivery was quick and product arrived in good condition. Cap fits really well and feels good. Would highly recommend.👍🏾

March 3, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Kwaku!

Thank you so much for your amazing review! 😊 We’re really glad to hear that you found the ordering process easy and enjoyed the wide selection of caps and colors. It’s great to know your order arrived quickly, in perfect condition, and that the fit feels just right!

We truly appreciate your recommendation—it means a lot to us. Looking forward to serving you again soon!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

CAPS is TOPS with customer service!

I bought a teal fisherman's beanie and absolutely loved the fit and tried to follow it up with a red one, but made the user-error of not paying complete attention and ordered a standard beanie instead. On arrival, I immediately was disappointed by the fit, checked that the error was my fault (yes!) and sadly acknowledged that I probably would just not wear it. I mentioned that in a review (where I accepted full responsibility) and the CAPS people reached out and offered to send me a new beanie, but in the style I wanted. I ended up opting for a different color and texture (but still a fisherman's beanie) and it looks great. Actually has me looking forward to colder weather again. CAPS didn't have to do this, but they did. Thanks & cheers to them!

March 18, 2026
Unprompted review
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Reply from CAPS Apparel

Hi Jay!

Thank you so much for sharing your experience! 😊 We truly appreciate your honesty and are really glad we could turn things around for you. It means a lot to hear that you’re loving your new fisherman’s beanie—and even looking forward to colder weather again!

Providing great service and making sure our customers are happy is always our top priority, so we’re happy we could help. Thanks again for your support, and we’d love to have you back anytime!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Great colours

Great colours, great fit…couldn’t be happier with my purchases!!

April 11, 2026
Unprompted review
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Reply from CAPS Apparel

Hi Julie!

Thank you so much for your lovely feedback! 😊 We’re thrilled to hear you’re happy with the colors and the fit—that’s exactly what we aim for!

We truly appreciate your support and hope you continue enjoying your caps. Looking forward to serving you again soon!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Great customer service end to end

Great customer service end to end. Great product!

April 11, 2026
Unprompted review
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Reply from CAPS Apparel

Hi Vincent!

Thank you so much for your kind words! 😊 We’re really happy to hear you had a great experience from start to finish and that you love the product.

We truly appreciate your support and look forward to serving you again soon!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Product perfect

Product perfect, packaging perfect and costumer care more than perfect 🤩

April 10, 2026
Unprompted review
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Reply from CAPS Apparel

Hi Barbara!

Thank you so much for your amazing feedback! 🤩 We’re thrilled to hear that everything—from the product to the packaging and customer care—met your expectations.

We truly appreciate your support and are so happy we could give you a great experience. Looking forward to serving you again soon!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Got my latest oreder of fisherman’s…

Got my latest oreder of fisherman’s beanies and love them! I am a return coustomer because CAPS does not disappoint style and quality are outstanding and coustomer service was incredible!

April 9, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Mike,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you love your fisherman’s beanies and that you came back to shop with us again. It truly means a lot to us that you trust CAPS for both quality and style.

We also really appreciate your recognition of our customer service—our team works hard to make every experience a great one. Enjoy your new beanies, and we can’t wait to have you back again soon!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

I had an issue with my purchase

I had an issue with my purchase. The Caps team were immediately in contact to rectify. Can’t ask for more than that.

April 3, 2026
Unprompted review
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Reply from CAPS Apparel

Hi Jules!

Thank you so much for your kind feedback! 😊

We’re really glad we could quickly get in touch and resolve the issue for you. Providing fast and reliable support is very important to us, so it means a lot to hear your appreciation.

Thank you for your trust and support—we’re always here if you need anything in the future!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Seriously good customer service

Seriously good customer service. Bought one beanie which became a little frayed. CAPS quickly sent a new one for and offered me a different colour too! Stylish, efficient, friendly

April 10, 2026
Unprompted review
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Reply from CAPS Apparel

Hi TD!

Thank you so much for your amazing feedback! 😊

We’re really happy we could quickly sort this out for you and send a replacement beanie, along with an alternative colour option.

It means a lot to hear you’re happy with the style, quality, and our customer service. We truly appreciate your support and kind words! 🙌

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Outstanding service and quality

Outstanding service and quality! Timely delivery, plus, the product is of a high standard for the cost. I'll definitely be purchasing more in the future!

March 12, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Ryan,

Thank you so much for your wonderful feedback! 😊

We’re really happy to hear that you’re pleased with the quality of the product and our timely delivery. It means a lot to know you feel it’s great value for the cost.

We truly appreciate your support and look forward to welcoming you back for more purchases in the future! 🙌

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Professional Service. Quality product

A slight symbol mistake was made On my 1st order. On a T Shirt. I contacted. An immediate response. Confirmed that a new replacement ( free ). would be forwarded ASAP. That happened. Could not be more pleased with both T Shirts The quality the service & the delivery. Will definitely use again

March 12, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi David!

Thank you so much for your kind review! 😊

We’re really glad we could quickly resolve the issue and get your replacement T-shirt sent out to you. It means a lot to hear that you’re happy with both items, as well as the quality, service, and delivery.

Your satisfaction is very important to us, and we truly appreciate your trust and support. We look forward to serving you again in the future!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Having splashed out on a fisherman’s…

Having splashed out on a fisherman’s beanie…( fetching violet vibe) and a Teddy C cap in white, both for this jaunt to Japan anticipation of cold winds…I can honestly say say it was one nay two of my better recent purchases ! The quality of both items was both beautiful and superbly packaged and distributed promptly… the Caps crew are sooo good on comms and customer service indeed Michelle is outstanding! This is it seems a fresh, young company full of good vibes who deserve plaudits and a long successful ride in these tough times! Very happy customer this ! Thoroughly recommend

March 14, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Chris!

Thank you so much for this amazing review! 😊

We’re truly delighted to hear that your Fisherman’s Beanie and Teddy C Cap were the perfect choice for your trip to Japan. It means a lot to know you’re happy with both the quality and the packaging, as well as our fast delivery and communication.

Michelle and the whole Caps team really appreciate your kind words—it motivates us to keep doing our best every day.

We’re so grateful for your support and recommendation, and we hope you enjoy your trip in style and comfort! 🙌✨

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

These caps are brilliant

These caps are brilliant and I have already ordered another one. Very speedy service and excellent quality. I would highly recommend them. Many thanks

March 11, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Miranda!

Thank you so much for your amazing feedback! 😊

We’re thrilled to hear you’re loving the caps and have already placed another order—that truly means a lot to us! It’s great to know you’re happy with the quality and speedy service.

We really appreciate your recommendation and support. Many thanks again, and we can’t wait for you to receive your next cap! 🎉

Sincerely,
Michaela from CAPS

Rated 5 out of 5 stars

Nice cap

Nice cap. Fast delivery. Very good experience.

April 8, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi!

Thank you so much for your kind feedback! 😊

We’re really glad to hear you’re happy with your cap and that everything arrived quickly. It means a lot to us that you had a great experience!

We truly appreciate your support and hope to see you again soon!

Sincerely,
Michaela from CAPS

Rated 5 out of 5 stars

Great CAPS

Great caps, even better customer experience

February 20, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Theo!

Thank you so much! 😊 We’re glad you loved the caps and that you had a great experience with our team. Your support means a lot!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great quality!

I had a really great experience with CAPS Apparel.

The customer service was absolutely outstanding – they replied within just a few hours and immediately helped resolve my issue. My order was quickly reshipped to my home address without any complications, which I really appreciated.

Both products arrived safely and I’m very happy with the quality. They fit perfectly and feel great.

Overall, a smooth and professional experience from start to finish. You can really tell they care about their customers.

I would definitely order again and highly recommend them!

April 4, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Jerome!

Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that your experience with CAPS Apparel was smooth and enjoyable.

It means a lot to us that you appreciated our quick customer service and loved the quality and fit of your items. We always strive to make sure our customers feel valued and supported, so your kind words really make our day! ✨

We look forward to serving you again soon and can’t wait to have you back. Thank you for recommending us!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

All the hats I received were quality

All the hats I received were quality. Good purchase

February 11, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi!

Thank you so much for your kind words! 😊 We’re thrilled to hear you’re happy with the quality of your hats.

We really appreciate your support and hope you enjoy wearing them!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Customer Service on Point

So i ordered a plain black dad hat for a trip. For some reason, the delivery stopped at a central distribution centre instead of being delivered to my shipping address. It was frustrating to begin with but the CAPS customer team were amazing in finding a solution and getting me a new one out. I was definitely ready to crash out and just get a refund but they got me a replacement out and i actually love the hat and i'm glad we were able to fix it. hat looks great and customer service was on point so even though there was initially an issue, it's still 5/5 for me - mistakes happen and tbh this sat more with the delivery service than CAPS but they still sorted it for me

April 5, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Victoria!

Thank you so much for taking the time to share your experience! 😊 We’re really glad we could sort everything out and get your hat to you in time for your trip.

We totally understand how frustrating delivery hiccups can be, and we really appreciate your patience. Your kind words mean a lot — we’ll make sure to pass this along to our team!

Enjoy your new hat, and we hope it brings a little extra style to your travels.✨

Thank you again for your 5/5 rating — it really made our day!

Cheers,
Michaela from CAPS

Rated 5 out of 5 stars

Excellent product fast delivery

Excellent product fast delivery

March 10, 2026
Unprompted review
CAPS Apparel logo

Reply from CAPS Apparel

Hi Dean,

Thank you! We’re so happy you loved the product and that it arrived quickly. We appreciate your support! 😊

Cheers,
Michaela from CAPS

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