CanaDream RV - Vancouver Reviews 586

Unfortunately, our experience with CanaDream fell well short of expectations, and I feel it is important that the company understands the extent of our disappointment.
The primary issue was that the RV we received was not configured as advertised. The layout differed significantly from the vehicle shown in your promotional material, and the slide-out bed featured a join directly in the centre of the mattress, making it extremely uncomfortable and unsuitable for an extended holiday.
A second major issue arose from the treatment of our travelling companions. They had booked the same 24-foot camper as we had, and we had planned and pre-booked all of our campsites accordingly. Upon collection, they were informed that the only option available was a 32-foot vehicle, presented as an “upgrade,” despite being told they would not receive a vehicle otherwise. This was not an upgrade in any practical sense. Not only were several key functions in the vehicle inoperative, including the generator, but the larger size meant that many of the campsites we had reserved could no longer accommodate their vehicle. As a result, both families were forced to change accommodation plans at short notice and move to serviced sites, incurring significant additional costs that could have been avoided.
Furthermore, the 32-foot vehicle's generator failure meant our companions had to rely on our camper for power throughout the trip, creating further inconvenience and impacting the experience we had planned.
The vehicle allocated to me also had a noticeable exhaust flange leak from the engine, causing excessive noise under acceleration and, in my opinion, significantly increased fuel consumption. In addition, the vehicle was supplied with only slightly more than a quarter tank of fuel. Despite returning it with more than half a tank remaining representing approximately $150 worth of fuel I was still charged for an additional 68 kilometres. Many of these kilometres were incurred while searching for alternative campsites due to the issues created by CanaDream's vehicle allocation decisions.
Finally, I found your website difficult to navigate and use, which only added to the frustration of the overall experience.
We invested considerable time and money planning this trip, and we chose CanaDream based on the expectation that the vehicles and services provided would match those advertised. Unfortunately, the discrepancies between what was promised and what was delivered, combined with the operational issues and additional costs we incurred, resulted in a holiday that was far less enjoyable than it should have been.
I trust this feedback will be taken seriously and reviewed by the appropriate management team, as the issues outlined above reflect significant shortcomings in both customer service and fleet management.

This has been one of my best rental experiences ever. Starting from online resources before we even picked up the vehicle to dropping off the vehicle everything was smooth and pleasant. The RV was well priced, truck was brand new (had 60km on the clock!) the camper was only a few years old and in perfect condition. All the equipment provided (linen kit, kitchen kit etc) was perfectly suitable for their purpose. The staff was very pleasant and helpful, start to finish. We had an amazing holiday with our first rental from CanaDream, it sure won't be our last.

Overall, we had a good experience with the RV and it was clean, comfortable, and performed well throughout our trip. The only reason for 4 stars instead of 5 is the pickup and drop-off schedule, which felt restrictive and seemed designed to encourage paying extra for additional time. Aside from that, the rental process was smooth and the RV met our expectations.

Great trip with our RV from Canadreams. Travelled nearly 4,000km in our 3 weeks in both main land and Vancouver Island, van was very comfortable and we didn't have any issues. Black water system is soooo easy and full service sites allow for black/grey water straight into sewer and city water means unlimited water! Great systems to have to make trip stress free. Staff were great at both pickup and drop off. We took out package that gave unlimited mileage, unlimited generator use and full insurance so we more or less walked out of van when we dropped it off, well worth it.

We are very satisfied with our 17-day trip with the RV. What we did miss were speakers in the back: when traveling with several people, the music could only be heard in the front of the cabin and not by the passengers. It was a shame that the window screens for the passengers are located exactly in the part of the window through which they look out, so when taking photos, you can see the screen in the pictures.
Otherwise, really very satisfied.

On the check in we weren't shown on how to use the TV. Wouldn't hurt to allow people more kilometres.

The handover was easy, quick and on time.
Peolple were kind.
Car was clean and well prepared.
Sadly we got only equipment for two, means only dishes for two.
The recommendation for the next supermarket was not good, as we faced with a Chines Supermarket T&T. Walmart was just around the corner.
Important info for next clients: Your credit card will be fully charged for the caution (5000 CAD) by CanaDream. Reimbursement will take uo to three days.
Suggestion for CanaDream: If a client rents a second RV after returning the first, please keep the caution until the return of the second RV. Makes it easier for the client.

Quick and easy check in and out staff was great and very knowledgeable the rv was comfortable glean it was the best way to see Canada. This was our 4th time we hired from canadream and we will be back to do more trips with Canadream.

Perfect check in, nice holidays, perfect check out.

We had an issue with our deep cycle (coach) batteries; they weren't holding charge from the first day. Having extensive 12 volt experience myself, I knew that the batteries were defective. We contacted Canadream and still had to go through a fault finding process that took another day with the determination being that the batteries were defective and needed to be replaced - surprise, surprise...

Canadream sourced an autoshop (special shout out to Rob from Rob's Auto, Whistler) where the batteries were supposed to be replaced. However, there was a mix up between Canadream and the autoshop regarding the correct batteries. Consequently, we had to go another night (3rd) without 12V power.

The batteries were installed the next day(day 4) and we had no further issues with the vehicle. Unfortunately though, I did get food poisoning on the 4th night from some food that had been in the fridge, which was most likely from the fridge not running 3 nights in a row. Subsequently, we threw all our fresh/diary foods out.

At drop off, I explained our situation to the Vancouver (Delta) manager, Heidi. Her customer service skills were excellent. Heidi was very easy to talk to and sympathetic to our situation. She reimbursed us for the food we lost and a days hire that we lost.

I understand that things go wrong, but I feel the batteries should've been checked better/properly before the vehicle sets off on a 3 week journey (ie by running on their own charge for a short period of time and no solar power). Canadream did rectify the issue, however, we never received any follow-up contact from them to see if the problem had been rectified, and that was disappointing.

In summary I would say minus the battery issue, the experience was what we expected- 5 stars. With the battery issue - 3 stars. Heidi's customer service skills - 6 stars.

Would we use Canadream again? You bet!

I like the service of Canadream and thats why i booked 4 times in a row. But there was this time some issues whit de camper. The camper had some damaged doors and the water heater doesnt worked. The truck was brand new that was very nice. But we get it with a fuelstand nearby zero. So that was very bad to travel from the station throu the city and find a gasstation with diesel. So thats why a give only 3 stars.At least the employees are so friendly at the stations and why enjoyed our stay with Canadream.

Great Staff and quick process for pick up and returns. nice Vancouver facility. Van was in great shape and almost like new despite its 75,000 km +. delivery crew forgot to give us chairs and levelling bloc of which we realized only later they were not in van but a quick phone call and after apologizing, they refunded right back the 2 options. gave us compensation to purchase needed gear if we wanted. Will certainly return to this location for future rentals.

Very good experience from the beginning to the end. The ladies who receved us did it in french and that make our experience much more easier.

My experience was overall pretty good. I had some problems with a heater. And when I advise the check in guy and the return clerk, they didn't even acknowledge it.

I find a reply condescending and disrespectful.

Everything went well, the service at their Calagry location was outstanding, the road was amazing. Checkout process was easy until we got home and figured out we forgot a personal items in the car. Luckily it had an Airtag on it. We traced it and were able to located it in Surrey at someone's house. Apparently it turned out to be one of the employees residence. Why hasn't anyone reported it to the office and notified us of a lost item?? Instead they decided to steal and when we reached out to Canadream they seemed like it's okay and did not even apologize. Theft should not be tolerated!

I have been renting from you for a number of years and I'm always satisfied with the customer service the product and the ease at which I get to pick it up and return it thank you so much

The service was great, the camper was new 40.000 km on speedometer. Great experience

We had such an awesome time taking one of your RVs from Edmonton to Vancouver. Having also taken one from Las Vegas to Denver with another company a week prior, I can say the experience with Canadream was superior. The vehicle was of high quality, the information provided in the booklet we could take with us was truly valuable and the staff (particularly at drop off) were all lovely.

Starting by the fact that we got a totally new f350 for our trip… then everything’s got better!

The attention at the office is really good, they help you with any questions. The fact that when you do your online check-in has different videos to help you understand the vehicle is a great idea. Because when you are on the vehicle everything seems familiar.

We rented the truck for 7days and did a 2000+kms trip throughout BC and had a wonderful time!

Great RVs. The customer service was excellent, and both the pick-up and drop-off were completely smooth. The introduction was very thorough (many thanks to Joel), so no questions were left unanswered and operating the RV was very easy.
I would book with you again anytime.
Thank you, dear CanaDream team.