I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more
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Review summary
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Reviews shaping this summary
I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more
I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more
Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more
Company details
About Cake Box
Written by the company
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Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come. |
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| Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store. | ||
Contact info
United Kingdom
- info@cakebox.com
- cakebox.com
4.5
Excellent
57K reviews
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Great service every time
Great service every time! The cakes are always amazing and taste delicious. I always order from Cake Box for my kids’ birthdays, and they never disappoint. They can create any theme, and it always turns out perfect. Highly recommend!
May 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cake Box
Hi Alex,
Thank you for your message, and we’re sorry to hear about your experience.
To help us investigate this properly, could you please share your order number along with photos of the cake showing the damage?
Once we have these details, we’ll look into this and assist you further.
Kind regards,
The Cake Box Team
Birthday cake …
I needed a cake for my husbands birthday, I went on line found the cake I wanted, chose the colour icing and the message. Added it to the basket at 12 noon and picked it up at 1pm, it looked great and tasted even better!
Great service, thank you.
April 20, 2026
Cake was delicious
Cake was delicious. The delivery was on time as promised. Delivery person was also very polite and support.
May 2, 2026
The cake looked exactly like the…
The cake looked exactly like the picture and was soft. However it didn't taste like mango at all and tasted quite artificial and tasted more like a coconut sponge.
April 28, 2026
Delicious cake, great service
I ordered a cake for my mum’s retirement. It was quick and easy to do and no stress to pick up on the day. The cake was delicious and beautifully decorated, would definitely get again!
May 2, 2026
The cake looks good
The cake looks good, but the texture isn’t soft enough. The staff are nice and helpful.
May 1, 2026
Amazing 21 st birthday cake for my…
Amazing 21 st birthday cake for my daughter. We all loved it 😍
May 2, 2026
Really efficient booking
Really efficient booking, lovely service when I collected them and the cupcakes themselves were really good!
April 22, 2026
Excellent Service and Delicious Cakes
Great service and excellent cake!
The online purchase was quick and easy — the website was simple to navigate and payment went through smoothly.
This is our second time ordering this year, and the Whitton Cake Box store has been fantastic both times. The cake was amazing; people at our party kept praising it over and over. The service was reliable, on time, and perfect in every way.
We’ll definitely be coming back, and I’m recommending them to everyone who asks about cakes.
April 30, 2026
Customer Service is really good
Customer Service is really good. Everything was on time. And the quality of the cake and taste is Excellent!
May 1, 2026
Delicious cake
Delicious cake, much bigger than I thought it would be do a bonus. Had to wait for the shop the write the greeting but otherwise all good.
May 1, 2026
The chocolate is really nice not too…
The chocolate is really nice not too much sugar aswell really good
April 23, 2026
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