I used to rely on this dry cleaner for…
I used to rely on this dry cleaner for a significant amount of business because the service was consistently excellent. Claudia, in particular, always provided outstanding customer care and made the experience seamless.
Unfortunately, the service has declined considerably. The staff who answer the phone are often unfriendly and unhelpful, promotions are advertised but not honored, and the customer experience feels frustrating rather than service-oriented. Most recently, I entered a promotion into the system, only to be told after my order was picked up that it would not be applied. Being informed of this after the pickup feels misleading and dishonest.
What was once a dependable, customer-focused business no longer operates at the standard that earned my loyalty. As a result, I will be reconsidering my options moving forward.
Reply from bynext.co
Dear Jackie,
Thank you for taking the time to share this detailed feedback, and please accept our apologies for the frustrating experience you have had. We are truly sorry to hear that the service you once relied on has fallen short of the standard Claudia set for us.
We understand how disappointing it must be to see a promotion not honored, especially after it was entered into the system. Being informed after pickup is not how we want any customer to feel, and we take your comments about our phone staff seriously as well.
We would like to look into what happened with your recent orders and the promotion. Please allow our team to reach out to you directly so we can address these issues properly. Your loyalty mattered to us, and we regret losing your trust.
ByNext Customer Support Team
