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Company details
Written by the company
Bijoux de créateurs, Vêtements & Accessoires de mode
Contact info
2 rue des Archers, 69002, Lyon, France
- 0610011384
- eshop@by-johanne.com
- byjohanne.com
Unfortunately I didn’t receive what I…
Unfortunately I didn’t receive what I bought but another item, but I hope I can make a free return and receive what I wanted because in the past I was very happy with the other order.
Reply from By Johanne
Bonjour Tassi,
Nous sommes sincèrement désolés pour cette erreur.
Depuis nous avons pu trouver une solution ensemble et espérons que cela vous a satisfait.
Nous vous remercions pour votre compréhension. A très bientôt.
Love these beautiful earrings
Love these beautiful earrings, in gold and in silver. I wear them nearly every day. So versatile and lovely. Thank you!!
Reply from By Johanne
Thank you so much for your sweet message :)
Article ne correspond pas à la photo du…
Article ne correspond pas à la photo du site, la pierre du bracelet est minuscule alors qu’elle paraissait normale sur la photo, je l’ai renvoyé.
Reply from By Johanne
Bonjour Alexia, nous sommes navrées que vous ayiez été déçue de votre bracelet.
Les turquoises qui composent le starter turquoise sont toutes naturelles et de dimensions différentes par conséquent.
Votre avis négatif nous permet de progresser et nous allons indiquer la taille moyenne des pierres sur les fiches articles désormais afin que cette expérience ne se reproduise pas.
Dès réception de votre bracelet, nous pourrons vous faire choisir en photo d'autres bracelets de la même référence dont les pierres vous plairont plus si vous le souhaitez.
Bonne journée, Johanne
Nice jewellery, fast delivery
The bracelet is very nice. The delivery was very fast fast. Thank you.
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