First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Budget Energy seem to provide the most…
Budget Energy seem to provide the most cost-competitive electricity in NI and their staff are very pleasant and helpful.
However, I was surprised that I couldn't access fundamental information on their website over several days to get a new tariff. I shouldn't have to chat to their nice customer service staff to do this.
March 31, 2026
Reply from Budget Energy
Hi Tim,
Thank you so much for your feedback, it's much appreciated.
We’re delighted to hear you’ve found our prices competitive and that our team have been pleasant and helpful when you’ve spoken with them. That’s exactly the experience we aim to provide.
We apologies greatly about the difficulty accessing tariff information on our website. You should be able to find key details like this quickly and easily without needing to contact us.
We’ll be feeding this back to our team as it’s important we make managing your account as straightforward as possible.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Reply from Budget Energy
Hi Mary,
Thanks so much for your 5* review, we are delighted to hear your recent experience with our staff has been a positive one.
Positive customer experiences are our top priority!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Gary,
Thank you for your feedback. We are glad to hear you found the support helpful, understanding, and fair! That’s exactly the experience we aim to provide.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Team
My experience is so helpful as I find it much easier to budget
My experience is so helpful as my account is debited monthly rather than quarterly, which means I can budget better
February 27, 2026
Reply from Budget Energy
Hi Brendan,
Thanks so much for your 5* review, we are delighted to hear you're happy with your payment and it allows you to budget better. Especially with the cost of living recently.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Team
Fella I spoke to was very pleasant and…
Fella I spoke to was very pleasant and helpful. Also get answers to my queries. Have no problem contacting budget as calls are quickly answered
February 27, 2026
Reply from Budget Energy
Hi Sarah,
Thank you so much for your kind feedback! We’re delighted to hear that you found our team member pleasant and helpful, and that your queries were answered clearly.
It’s great to know you’ve had no issues getting through to us. this is the level of service we aim to provide.
If there is anything else you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Care Team
Sour ending
Budget energy were fine until I decided to move to another provider. I received a letter saying I had to pay for leaving early which was a mistake on my part as I went about 1 week early. Then I received a letter saying if I didn’t pay they would forward to a debt collection agency. I phone budget to be told don’t worry we will take it from your final bill, so why the threatening letter. I won’t be back and neither will family or friends.
February 26, 2026
Reply from Budget Energy
Hi Mel,
Thank you for taking the time to leave your review, and I’m really sorry for the experience that led to this.
The letter you received is automatically generated by our system when an account is closed early. That said, I completely understand how this would have felt concerning, especially after speaking with our team. I’m glad we were able to resolve this for you by removing the exit fee.
We’ll be taking your feedback on board, particularly around how these communications come across, as we never want them to cause unnecessary worry.
We’re sorry to see you go and wish you all the very best for the future.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Team Friendly and Helpful
Team were very polite and helpful. They answered my question quickly and had no cause for worrying. They were friendly on phone & any chat I had with the on line team.
Thank you for all your support over the time I had my account with you
March 12, 2026
Unprompted review
Reply from Budget Energy
Hi G,
Thanks so much for your 5* review! We are delighted to hear you had positive experiences with our staff. Customer satisfaction is our top priority.
You are most welcome for the support and if there is anything you need, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Tried to log on to website to pay…
Tried to log on to website to pay towards bill but unable and tried several times times and informed them by telephone and still not able to do this
February 26, 2026
Reply from Budget Energy
Hi Geraldine,
Thanks so much for your review, we apologies for the events which has led to your review. I have reached out privately for more information to discuss and help resolve this issue for you.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Cheaper as compared to other companies
February 26, 2026
Reply from Budget Energy
Hi Mr Khan,
Thanks so much for your 5* review, we are delighted to hear you're happy with the price and you find us competitive. We always aim to provide the best price we can for our customers.
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
I have been with Budget Energy for some…
I have been with Budget Energy for some years now, and have never had any problems with them. I found the staff polite and very helpful and when I do phone the call is answered very quickly.
March 9, 2026
Unprompted review
Reply from Budget Energy
Hi Richard,
Thank you for your continued loyalty to Budget Energy. We're delighted to hear that you've had such a positive experience with us over the years. It's great to know our team has been polite, helpful, and able to answer your calls quickly. That's the service we strive to deliver.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
First class service
First class service I couldn’t log into my account chatted online the problem was sorted in literally seconds very good company and reasonably priced electricity
March 6, 2026
Unprompted review
Reply from Budget Energy
Hi Sam,
Thank you for your kind feedback! We're delighted to hear that you had such a positive experience. It's great to know our online chat team was able to resolve your login issue so quickly. We always aim to provide fast, helpful service and good value for our customers.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Customer service
Any time I've had to contact Budget Energy it's been a good experience and the staff have been really helpful and provided me with any information I needed. Polite and friendly and made sure I understood everything before I ended our call. Great customer service and happy to help with any query or questions you may have.
February 26, 2026
Reply from Budget Energy
Hi Ronan,
Thank you so much for your great feedback. We’re delighted to hear that you’ve had positive experiences when contacting our team. It’s great to know our staff were helpful, polite, and took the time to make sure everything was clear before ending the call. This is our top priority!
Thank you again for your review and if you need anything, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Great customer service & dealt with my…
Great customer service & dealt with my query promptly.
February 26, 2026
Reply from Budget Energy
Hi Gary,
Thank you for your feedback. We’re really pleased to hear that you were happy with the customer service you received and that your query was dealt with promptly. We appreciate you taking the time to share your experience. 😊
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Customer service is okay.... just
Customer service is okay..... the app on the other hand needs modernised, my id is very difficult to get hold of and cannot access the lend me a fiver offer without that.. am I a service user that is peeved? Yes,yes I am
February 26, 2026
Reply from Budget Energy
Hi Jason,
Thanks so much for your 5* review! We are glad to hear you're happy with the service provided by our staff. We are very sorry to hear you have been having issues with the online service. I have reached out privately to try help resolve this. We understand the borrow £5 feature is useful and essential for our customers.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team.
Reply from Budget Energy
Hi Pauline,
Thanks so much for your 5* review! We are delighted to hear your experience with our agent was great! Our top priority is always positive customer experiences.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Very happy with budget energy best…
Very happy with budget energy best move iv made stuff are amazing well done 👏
February 26, 2026
Unprompted review
Reply from Budget Energy
Hi Sharon,
Thanks so much for your 5* review, this means the world to us! We are glad to hear moving to us was the best move for you. We hope you continue to be a Budget Energy customer for a very long time.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Budget Energy renewal
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budget Energy were still offering the best rate for us.
I subsequently rang the company and was very quickly and easily changed onto the new fixed rate tariff after double checking tariffs eff with the agent.
Excellent customer service and to date very good supply with no issues.
Well done Budget.
February 23, 2026
Unprompted review
Reply from Budget Energy
Hi Norman,
Thank you so much for taking the time to leave your review.
We’re delighted to hear that you found our tariffs competitive and that the renewal process was quick and easy with our customer service team.
Thank you for choosing Budget Energy and for your kind words — we truly appreciate your support
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Very happy with Budget Energy customer…
Very happy with Budget Energy customer service is fantastic, I rang to inform my change of address which was taken care of by the agent who was very friendly and helpful, I would highly recommend
February 19, 2026
Unprompted review
Reply from Budget Energy
Hi Michelle,
Thank you so much for your lovely feedback.
We’re delighted to hear that your change of address was handled quickly and smoothly, and that our agent made the experience friendly and helpful.
Your recommendation truly means a lot — thank you for choosing Budget Energy and for taking the time to share your experience on trust pilot.
If there is anything else you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
not good
Changed the offer between agreeing and confirming. Said card to pay would be with me in 3 days ... still waiting 5 days later, lack of transparency when discussing the price- no mention of 14p daily charge. Putting in 150 number code sucks
February 8, 2026
Reply from Budget Energy
Hi Glen,
Thanks so much for your review, we apologies for the events which has led to your review. I would like the opportunity to resolve any concerns you may. I have reached out privately for more information.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
f I could give zero stars
f I could give zero stars, I would.
I am beyond distressed by the way Budget Energy have treated me during one of the most vulnerable periods of my life.
I am currently in Greece undergoing fertility treatment. This process is physically exhausting, emotionally overwhelming and medically sensitive. Stress is something I have been clearly advised to minimise. I explained this to Budget Energy more than once.
Despite this, I received repeated threatening emails from staff members Gareth and Paula. I informed them that this matter is formally with the Consumer Council and under complaint. Instead of allowing the process to take its course, the threats escalated.
My mother is collecting my post while I am abroad, and I then received a further extremely threatening email regarding court action, alongside a letter stating it has “come to their attention” that I am refusing entry. That statement is completely false. I am not even in the country and I have explained this multiple times.
My actual electricity usage for five months was £117, yet I am still being pursued for £10,000. This is wholly disproportionate and, in my view, contrary to fair billing and consumer protection principles. Continuing enforcement threats while a formal complaint is with the Consumer Council is unacceptable.
The mental strain this has caused me during fertility treatment is profound. At a time when I should be focusing on my health and trying to start a family, I am dealing with threatening emails and court warnings.
If this IVF cycle fails, I will always remember the unnecessary stress and pressure I was placed under during it.
This feels like harassment. Please back off and allow the formal complaints process to proceed properly.
I would strongly advise others to think very carefully before using this company.
February 20, 2026
Unprompted review
Reply from Budget Energy
Hi Claire,
I'm very sorry to read your message and to hear about the distress this situation has caused you, especially during such a vulnerable and important time in your life.
I understand that this matter is currently with the Consumer Council, and fully respect the formal complaints process. While this review platform limits what we can discuss in detail, please be aware that the team will be made aware of your concerns, including the tone and timing of recent communications.
We are sorry that your experience has left you feeling this way, and we genuinely regret the impact this has had on you during your treatment.
I wish you all the best during this time in your life and hope your treatment goes well.
If there is anything you need, please let me know.
Kindest Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.