britishchemist.co.uk Reviews 54

A few days after making the order and receiving a confirmation, they sent an email saying that they weren't able to fulfill my order and so cancelled it. Do not rely on these people who almost operate as scammers. They don't have your product in stock, they only source it after you make your purchase, so who knows whether they'll actually be able to get it for you.

Avoid them. I paid for an item and was expecting it within 2 weeks. They kept updating me saying they were processing the order. Then I get a message to say the order has been cancelled. Still waiting for the refund!

Ordered an item, aware of the 2 week lead time.

Item took over 3 weeks to arrive - however communication was good once they were contacted.

I placed an order that’s supposed to be delivered in within 3 days , well this is past 3 days and I haven’t even gotten a tracking number yet, feels like I’ve been scammed but …

Only giving one star because I can't give none. It took two weeks for them to tell me the item I ordered wasn't available! Am I missing something? If it's not available, don't advertise it! Of course, my money has been sitting in their bank account, earning them interest for two weeks - is this an 'interest skimming' scam?

shocking! What a waste of time. Order some dark grey Soudall cement 4 weeks ago, said it was in stock. Now, after numerous messages, basically saying the same thing "preparing the order" they tell me that they have cancelled it and refunded me. Total pain in the backside. Waste of time!

Placed order 25th January however after 12 working days still no delivery. I had to keep contacting them to find out what was happening. One item they said that they were waiting for after two order requests ( of which when I contacted the brand customer service dept they told me it had been discontinued)and another item was now stopped(however I had to place an order directly with the brand website and pay separate postage charges) now that I have requested a full and immediate refund of my order. However the really annoying thing was as a unpaid carer for my vulnerable and housebound mother she relies on me to purchase items for her and a few of the items that I had ordered were toiletries that she was needing plus they had wasted my valuable time as well and added more expense in ordering direct from the brand website at least the waiting time for my order from the brands directly are handled more efficiently and professionally. All along British chemist were saying that they were processing my order. I will not be placing any more orders in the future from them even with their 10% off discount offer.

Good amount of available products with quick dispatch. Had a wonderful experience. Staff were very insightful and now I order regularly from here. 5*

Best pharmacy and aesthetic Clinic the pharmacist is very helpful and always help the costumer and answer their needs ,very proffisional staff overall

Great quality good packaging and quick delivery 👌 👏

I ordered products on 11th Jan (almost 4 weeks ago) and they still haven't arrived. I can't find any email contact to find out where my order is. The last email I have just says order processing. I'm not sure if this company is legit or not.
Update: I have emailed you but no response, but I do get a quick response on trust pilot. My order number is 381346. Could I please have the products or a refund please.

So, following your recent reply I have checked my account and yes, I do have a refund but no cancellation email (checked my spam folder) and also no reply to my email sent yesterday. Perhaps you could put more energy into your customer service and reply to customer emails rather than updating Trust Pilot???
Also if an item is not in stock why have it available on your website?? Reading other reviews it seems this is a common occurrence. Thank you for wasting so much of my time.

Having placed an order with British Chemist 12 days ago (supposedly an order with a 10 day lead time), today they have abruptly cancelled the order. I've now had to organise a replacement order through another vendor and pay for express delivery due to the delay and cancellation of British Chemist. Unreliable service.

I ordered from this company over a week ago no contact since and email address doesn’t work, can’t get through on the phone I’m really annoyed as I don’t know if I’m ever going to get my purchase

Odd and flaky to be honest. Made an order on their site and it never arrived, so emailed them and never got a reply, having left it a week I called them up and they said they were still waiting for stock and I should leave it another week, then sent me an email cancelling my order! Called them up and they were quite vague and flaky. All a bit of a joke… I’m not 100% convinced they’re real. They said they'd contact me when stock is in but I doubt they will.

Item delivered 24 hours after I ordered it. Amazingly quick and exactly as I ordered it. Also, very well packed. Great price and great service. Thanks

Absolutely no issues. Ordered a large amount of nasal inhalers ( for Humanitarian Aid ) Items were not in stock and my order was cancelled immediately by British Chemist. No money was taken from my account. Phone answered immediately and professionally and thoroughly dealt with my query on the spot. My personal experience they were great.

Ordered the medication I need over a week ago not even an email to say its been dispatched. Think this must be a scam company not good at all when you are struggling. I would give this company a miss they take your money quick sharp then nothing. Very angry with this non service. If they didn't have allergy medication I needed then they shouldn't take my money. TOTAL SCAM!!!!

Initially I was unsure after reading the reviews on here and I cancelled my order before paying. I was then contacted by someone from British Chemist to ask if there was a problem. I told them honestly why I was put off and they explained why they receive these reviews (people are basically ordering items that can be abused and they can't fulfil the quantities people want). I was assured they could supply the quantity of the item I wanted and promised it would be despatched the next day. After a few emails back and forth, I was convinced enough to give them a go. This was on Tuesday night. On Wednesday I got a royal mail confirmation and received my items today (Thursday morning). Living in a remote area I expected it to not arrive until the weekend. Absolutely delighted and would recommend getting in touch with them directly if you're unsure as the person I was emailing was so friendly and helpful.

Ordered products 27th August. Money taken immediately. No follow up regarding delivery detail. No products delivered. Ultimate scam. Avoid.

It has been a week and nothing. I tried emailing their customer support, only to be told that delivery failed because the address does not exist. AVOID!