Bradley Hall Reviews 

A successful outcome. All staff were pleasant and helpful. A special thank you to Louise and Daniel who gave excellent explanations and guidance through the process.

Really positive experience. Louise was super helpful and very proactive with advice and taking actions. She also seemed to be available 24/7 to answer questions!

I’ve been dealing with Bradley Hall on the purchase of a mixed-use building in Consett. It’s been quite a long and complicated transaction, taking almost a year to get to this stage, with a few points along the way where it looked like it might not happen.
Louise has been involved throughout and, after a lot of back and forth between all the parties, we finally managed to get the deal over the line and are now looking forward to completion.
Thank you to Louise and the team for their help in getting us to this point. Hopefully the next one will be a little more straightforward! 😊

Great communication particularly with Louise who was extremely helpful as this method of purchase (Auction) is very new to me. Thank you Louise.

Louise was exceptional, professional and kept us informed I would highly recommend their services

Recently bought a property with Louise from Bradley Hall. Great customer service and a knack for getting the deal over the line. Thoroughly recommend.

We’ve recently exchanged on an auction purchase and cannot thank the team at Bradley Hall enough for their support throughout the process. A special mention to Louise who has been in contact with us daily (!) to ensure we got things over the line. Highly recommend! Thanks again!

Daniel in the Sunderland office is an outstanding Agent. He dealt with my commercial side of business and he was very efficient and professional in his approach. He has provided excellent service from start to finish. He always gives weekly updates and replies to emails quickly. He is a fantastic at negotiating and getting the best outcome for his client. I highly recommend his services. He is exceptional agent.

5 Star to this company for its professional manor throughout a very stressful and unnerving process of an online auction. It was my first time and Louise at Bradley Hall walked me through the whole process from start to finish. With all of their help and guidance I was lucky enough to secure the property. I can not thank them enough and would highly recommend Bradley Hall and especially Louise for their services.

I would strongly advise others to exercise caution when dealing with Bradley Hall for valuation services.

As part of a finance application, I was required to use their surveyors and paid approximately £3,500 for valuations. Unfortunately, the valuation came back significantly undervalued, which has had a serious impact on my ability to proceed.

Based on my experience, I have serious concerns about the quality and professionalism of the valuation process, and I did not feel the valuers demonstrated the level of skill or expertise I expected for such an important report.

This has resulted in a considerable waste of my time, energy, and money, and has caused unnecessary stress. I also felt there was very limited opportunity to challenge or resolve the outcome once the valuation had been issued.

I would strongly recommend that anyone required to use panel surveyors:

Fully understand the risks involved
Be aware that valuations may not meet expectations
Consider seeking independent advice where possible

Overall, this has been a very disappointing experience, and I would urge others to proceed with caution.

I was struggling to get a mortgage with my credit, then I got introduced to Gary through my partner. It took a while but his hard work paid of finally got a mortgage with excellent rates. Would highly recommend, I would use his services again.

Bethany Edwards was a pleasure to deal with during my recent auction property sale. She was professional, courteous, and efficient throughout the whole process; thank you

A great service and Louise in particular was very helpful! It all went smoothly, and experience I'm very unfamiliar with in regards to home buying! Strongly recommend

I’ve tried dealing with many commercial estate agents over the years, and while the bar isn’t always high, Bradley Hall consistently manages to fall well below it.

Their online listings are rarely accurate. Properties remain advertised as “available” even when they’ve been off the market for months, or marked as still for sale or to let when they’re already under offer. It gives a completely misleading picture of what they actually have available.

Email enquiries are another headache. Messages seem to get sent to several different agents at once, resulting in multiple replies, each giving contradictory information. There’s absolutely no consistency, no clarity, and no sense that anyone’s actually coordinating the process.

I’ve also asked to be added to their mailing list and shared my property requirements at least half a dozen times now. Despite this, I’ve never once received a notification of new listings. What’s the point of sharing requirements if you have to constantly chase them for information?

Among all the commercial agents I use, many have their issues — but Bradley Hall are genuinely one of the worst for accuracy, communication, and basic organisation. I wouldn’t recommend them if you’re looking for a reliable or professional service.

Cannot say enough good things about Bradley Hall in general, but especially the Newcastle Gosforth branch team and the Auction team headed up by Louise & Beth.

Having had 2 open market ‘sales’ fall through when buyers pulled out before exchange, I decided to put my property up for auction. From the outset Louise was clear, professional & friendly, providing excellent advice and assistance throughout. The auction process with BH is very well-explained and transparent to both sellers and potential buyers I feel, and the availability of Louise and her team was very reassuring. They always replied promptly to phone calls and emails.

However, more than ‘what’ they did it is ‘how’ they did their work which I would really highlight. Anyone can be professional and do a good job, but Louise and everyone else obviously enjoy their work. They are sincere in their desire to help clients buy or sell. There is a real sense of being ‘looked after’ and ‘cared about’ by everyone, and for me this was especially so of Louise. I have given BH 5 stars as a whole but if I could give her 10 I would. She was a star herself !

I do not hesitate in recommending BH to anyone looking to buy or sell a property, especially if it is via online auction. Thank you to Louise and everyone who helped me during the last few months.

In my opinion, the service and customer care I received from Bradley Hall was completely unacceptable. Of all the agents I’ve dealt with and continue to deal with, this was by far the worst experience. I welcome the government’s new Home Buying and Selling Reform proposals, which aim to raise standards, improve transparency, increase accountability, and, in my view, better protect customers from agents like Bradley Hall.

Want to state that the Auction team at Bradley Hall have been AMAZING!!!

Louise was extremely helpful and so knowledgeable, professional and yet provided a very personal, friendly experience! Every communication was within a timely period of time and certainly guided us through the whole process making the auction sale a pleasant experience!

We received amazing customer service from Louise and we would HIGHLY RECOMMEND!!!

Louise McMorran was very fast and efficient in communicating with us and answering our questions and providing a superb service. We couldn’t of asked for more.
Paul

I have recently taken a commercial lease through Bradley Hall & was supported by Commercial Agency Surveyor - Lucy Mouter, her help & guidance was excellent throughout the process.

A very poor letting agent. Essential repairs on let property have not been done after 2 months in property. Promised redecoration has now been withdrawn.
Now long term leak in roof is causing mould on bedroom ceiling and still no action. Avoid this agent.