I ordered the goods in March, they were supposed to deliver in 7 days, I received them at the end of June. I canceled the order twice due to the long delivery time and asked for a refund, but they... See more
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I liked the variety of options available and the efficiency in response time. I have no complaints and will definitely keep in touch for future components.
Company replied
Great supplier I bought 2 times and got the materials on time. Also Thier support team is so good
Company replied
Great service by Luca. Quick, efficient and always there to help. Good parts and good service. Highly recommend.
Company replied
Company details
- Industrial Equipment Supplier
- also in
- Electrical Equipment Supplier
- Electronic Parts Supplier
- Electronic Spare Parts and Components Store
- Electronics Repair Shop
- Industrial Framework Supplier
About Botworksautomation
Written by the company
Your industrial automation hub
Botworks Automation helps businesses source the industrial automation components they need to keep moving. We supply new, used and refurbished products, including PLCs, HMIs, drives, motors, power supplies, I/O systems, sensors, cables, safety systems and electromechanical components.
From everyday replacements to obsolete and hard-to-find parts, we combine an international sourcing network with specialist knowledge and direct support.
Our services include brokerage, repair and trade-in options, and used equipment evaluation. By supporting repair, refurbishment and reuse, we help extend the working life of industrial components.
BOTWORKSAUTOMATION.COM
Find the component. Explore the options.
Explore our products and services online, or contact our team with your part number and requirements.
Whether you are sourcing a replacement, looking for a discontinued component or considering a repair, we help you identify a practical next step.
Discover new, used and refurbished products, brokerage, repair and trade-in services, and used equipment evaluation.
Explore botworksautomation.com →
ORIGIN
Based in Italy. Connected internationally.
Botworks brings together a digital purchasing experience and industrial automation expertise, supported by an international sourcing network.
Our registered and commercial office is in Sesto San Giovanni, near Milan. Our laboratory and logistics base is in Vaprio d’Agogna, in the province of Novara.
From Italy, we help businesses find components and explore ways to keep existing equipment in use.
Our commitment to reliability
12-month warranty on new, used and refurbished components.
Buy with confidence: our industrial automation components come with a standard 12-month warranty, unless otherwise specified in the product documentation.
If you experience a problem, contact our team with your order number and a description of the issue. We will assess your request and guide you through the next steps.
Repair or replacement is subject to technical evaluation and the applicable warranty terms. Damage caused by improper use, tampering or incorrect installation is excluded.
Full warranty terms:
https://www.botworksautomation.com/12-month-warranty.html
Contact info
Viale Thomas Alva Edison, 110 , 20099, Sesto San Giovanni (MI), Italy
- +39 02 40137 910
- info@botworksautomation.com
- botworksautomation.com
4.5
Excellent
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Botworksautomation
Dear Nicoletta,
Thank you for your positive review! We're glad to hear that you appreciated our fast shipping service.
We look forward to assisting you again in the future!
Best regards,
Botworks Automation Team
SERVICE IS PERFECT
September 28, 2026
Reply from Botworksautomation
Dear Customer,
thank you very much for your kind feedback! We’re delighted to hear that you were satisfied with our service. We truly appreciate your trust and look forward to assisting you again in the future.
Team Botworksautomation
legitimate OEM supplier
legitimate OEM supplier, Luca is knowldgeable and helpful
July 3, 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Alberto, for your kind words and positive feedback! We truly appreciate your trust in Botworks Automation. It was a pleasure assisting you and we look forward to supporting you again in the future.
The Botworks Automation Team
Reliables and punctual deliveries
July 15, 2026
Unprompted review
Reply from Botworksautomation
Dear Paola,
Thank you for your wonderful review! We truly appreciate your kind words about our reliable service and punctual deliveries. Your feedback means a lot to us and motivates our team to keep providing the highest level of service. We look forward to serving you again soon!
Team Botworksautomation
Great supplier I bought 2 times and got…
Great supplier I bought 2 times and got the materials on time. Also Thier support team is so good
May 7, 2026
Reply from Botworksautomation
Thank you so much for your kind review, Danish! We're delighted to hear that you've had two positive experiences with us and that your materials arrived on time. We also truly appreciate your kind words about our support team. We look forward to serving you again soon!
Team Botworksautomation
Huge experience in automation system
June 25, 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Islombek!
We truly appreciate your kind review. It's great to know that our experience in industrial automation made a positive impression.
Thank you for your trust and we look forward to supporting you again with your future automation projects!
Team Botworksautomation
Great to Work with you
June 25, 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Mohamed!
We're delighted to hear that you enjoyed working with us. Your kind feedback means a lot to our team and motivates us to continue providing the best possible service.
We truly appreciate your trust and look forward to working with you again in the future!
Team Botworksautomation
Good communication
Good communication, professional service, and quick responses. The team was helpful and kept me updated throughout the process. Overall, a positive experience and I would recommend them.
June 25, 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Kamonpan!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team. Providing clear communication, professional service and timely updates is something we genuinely care about.
Thank you for your trust and for recommending us. We look forward to assisting you again in the future!
Team Botworksautomation
I ordered the goods in March
I ordered the goods in March, they were supposed to deliver in 7 days, I received them at the end of June. I canceled the order twice due to the long delivery time and asked for a refund, but they still sent the goods. Please avoid this supplier!!! I DO NOT RECOMMEND
Answer:
I can send emails as proof, in which I repeatedly asked when the ordered goods would arrive, as well as emails canceling the order. I DO NOT RECOMMEND THIS SELLER AND I ADVISE AGAINST PURCHASING.
June 11, 2026
Reply from Botworksautomation
Dear Adam,
thank you very much for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations. We completely understand how disappointing unexpected delivery delays can be and we sincerely regret the frustration this has caused.
After carefully reviewing your order, we could not find any official request for cancellation or refund. We kept you informed whenever our supplier updated the lead time, as unfortunately delivery estimates can sometimes change after an order is placed due to circumstances beyond our control.
Whenever this happens, we always offer our customers the option to cancel the order and receive a full refund before shipment if the revised lead time is no longer acceptable. In your case, however, we never received a cancellation or refund request. Our last update was sent on April 20, 2026, and we did not receive any further reply.
Customer satisfaction and transparency are extremely important to us and we are genuinely sorry that there appears to have been a misunderstanding. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.
Team Botworksautomation
Great service
Great service, fast delivery, good prices, best quality
Nothing else to say :)
June 24, 2026
Unprompted review
Reply from Botworksautomation
Thank you very much for your review Marco!
We're thrilled to hear that you were happy with our service, delivery speed, pricing and product quality. Feedback like yours is greatly appreciated and is a fantastic reward for our team's daily efforts.
Thank you for choosing Botworks Automation. We look forward to supporting you again in the future.
Team Botworksautomation
Package arrived in good order
May 28, 2026
Reply from Botworksautomation
Hi Chris,
Thank you for your review. We're pleased to hear that your package arrived in good condition and that everything went smoothly with the delivery.
We appreciate your feedback and look forward to serving you again in the future.
Team Botworksautomation
A good communication with the customer…
A good communication with the customer service specialist.
April 22, 2026
Reply from Botworksautomation
Dear Customer,
thank you for your kind feedback! We’re happy to hear that you appreciated the communication and support provided by our customer service specialist. We’re always here for you!
Team Botworksautomation
Great thanks Luca for your support.
Great thanks Luca for your support.
Wish you have big success
And i hope may have long term cooperate with your Company
April 2, 2026
Unprompted review
Reply from Botworksautomation
Dear Sudrajat,
Thank you for your kind words and support — it means a lot to us.
We look forward to a long and successful collaboration!
Best regards
Team Botworksautomation
Prompt understanding of my needs and…
Prompt understanding of my needs and honest response
February 23, 2026
Unprompted review
Reply from Botworksautomation
Hi Heslon,
Thanks a lot for your review — we really appreciate it!
We’re glad you felt understood and that our response met your expectations. Being clear, honest and quick is exactly how we like to work 😊
If you ever need anything else, just let us know — we’re here to help!
Team Botworksautomation
Excellent company.
Excellent company throughout. Very pleased with the service from start to finish. Highly recommended.
January 30, 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Graziano, for your kind words and positive feedback.
We’re delighted to hear that you were pleased with our service from start to finish.
Your recommendation truly means a lot to us and motivates our team to keep delivering the highest standards.
We look forward to working with you again in the future.
The Botworks Automation Team
We sent a request
We sent a request, reply was sent by return and everything went smoothly. Part has been received without any delay
November 5, 2025
Reply from Botworksautomation
Thank you very much, Paola, for your kind review!
We truly appreciate your positive feedback.
We’re glad to hear that everything went smoothly and that you received your part without any delay.
Your satisfaction is our priority and we look forward to assisting you again in the future.
Thank you for choosing us!
Team Botworksautomation
Great service by Luca
Great service by Luca. Quick, efficient and always there to help. Good parts and good service. Highly recommend.
October 29, 2025
Unprompted review
Reply from Botworksautomation
Thank you, Jarrod!
We truly appreciate your positive feedback and are glad to hear you had a great experience with our team.
It’s always a pleasure to support you and we look forward to assisting you again soon.
Best regards,
The Botworks Automation Team
Reply from Botworksautomation
Dear Mr. Aliprandi,
thank you for your kind feedback! We’re really glad you found our service simple, fast, and easy to use.
We look forward to assisting you again soon.
Best regards,
Team Botworks Automation
Very helpful and professional team
Very helpful and professional team. Great contact. Very competitive prices.
April 23, 2025
Reply from Botworksautomation
Dear Mr. Debbah,
Thank you for your positive feedback. We're pleased you appreciated our team's professionalism, communication and competitive pricing. Your satisfaction means a lot to us.
We’re always here if you need further support.
Reply from Botworksautomation
Dear Customer,
thank you for your kind feedback. We're glad our service met your expectations. Feel free to reach out for any future needs!
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