They have competitive prices and as long as they have offers often I will continue to be a client. Their stock list online is not always updated as last time I purchased items, one of the items wasn't... See more
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I ordered from Boticinal a few times already. The website has good range of products and sometimes very good discounts. The preparation of orders takes some time. Would have been better if it was with... See more
Not hugely impressed. I ordered baby formula and a few other items as I was at it, and the baby formula order was cancelled due to being out of stock. Pity they couldn’t update their website properly... See more
Plus possible d'aller en magasin profiter des -25% les mardis jeudis et samedis, mais je reste fidèle
Company details
- Health and Beauty Shop
- Aromatherapy Supply Store
- Beauty Products Vending Machine
- Skin Care Products Vending Machine
- Vitamin and Supplements Store
Written by the company
Boticinal est un site de parapharmacie en ligne offrant une vaste sélection de plus de 15 000 références provenant de 400 marques partenaires. Notre catalogue comprend des best-sellers, des nouveautés et des incontournables qui se renouvellent quotidiennement. Nous sommes déterminés à répondre aux besoins spécifiques de chaque individu en vous proposant un large choix de produits, tout en vous accompagnant pour faciliter vos achats en ligne. Chez Boticinal, la qualité et les meilleurs prix vont de pair. Nous proposons régulièrement des promotions sur les plus grandes marques, adaptées à chaque saison. Notre équipe est là pour vous fournir des conseils permanents répondant à vos besoins quotidiens en matière de santé, de sport, de beauté, de minceur et de nutrition. Nous couvrons tous les aspects pour les petits comme pour les grands, sans oublier les temps forts de l'année. Faites confiance à Boticinal pour trouver des produits de parapharmacie au meilleur rapport qualité-prix qui répondent à vos besoins. Simplifiez vos achats en ligne et prenez soin de vous et de votre famille avec Boticinal, votre site de référence en parapharmacie.
Contact info
France
- boticinal.com
4.2
Great
64K reviews
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Good prices but hard to reach offers
They have competitive prices and as long as they have offers often I will continue to be a client. Their stock list online is not always updated as last time I purchased items, one of the items wasn't available and it was not sent to me however they did not charge me for it. Still their prices are good and I wish for more reasonable offers easy to reach not spend a big amount to get a simple 10% off. Last offers were spend Eur79 to get just 10%, Eur119 to get just 12% and Eur149 for just 15%. I thought those limits were absurd to be honest. They should have been Eur50 for 10%, Eur100 for 20% and Eur160 for 30%.
April 2, 2026
service impeccable et efficace
service impeccable et efficace . je recommande vivement
April 16, 2026
Everything fine
April 8, 2026
Good experience
March 25, 2026
Boticinal is a very serious webstore…
Boticinal is a very serious webstore with a good choice of products . The delivery is very fast . Congratulations .
January 9, 2026
May use AI-assist with repliesRead more
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I had a very disappointing experience…
I had a very disappointing experience with this company.
When I received my order, four of the products were damaged and completely unusable. This is unacceptable, especially when purchasing new items and expecting them to arrive in proper condition.
The only solution offered was a refund, and I was not given the option to receive replacement products. This is particularly frustrating considering I paid 14 euros for shipping.
Overall, this experience has been very unsatisfactory, and I expected a better level of service and flexibility in resolving the issue
March 10, 2026
Reply from Boticinal
Chère Madame,
Nous vous présentons nos excuses pour votre colis endommagé.
Nos équipes prennent pourtant grand soin d'emballer correctement les produits, mais nous sommes dépendants des transporteurs qui peuvent parfois malmener les colis pendant leur tournée.
Effectivement, nous avons dû vous effectuer le remboursement de vos produits endommagés. Nous ne pouvons malheureusement renvoyer les produits, mais nous travaillons sur le sujet pour trouver une solution.
Y a-t-il autre chose que nous puissions faire pour vous ?
L'équipe Boticinal
Plus possible d'aller en magasin…
Plus possible d'aller en magasin profiter des -25% les mardis jeudis et samedis, mais je reste fidèle
March 9, 2026
Great selection of products and quick…
Great selection of products and quick delivery.
February 25, 2026
Fast shipping
February 16, 2026
Almond oil was leaking when I recieved…
Almond oil was leaking when I recieved it. Others are all in perfect condition.
February 5, 2026
Thank you everything is good
February 12, 2026
I misunderstood
Very Slow Delivery. Its been 10 days and my parcel got tracking ID but still not shipped. Like Seriously.
SORRY I am mistaken. I apologize for my comment and I edit my review.
I hope you can understand. It was my mistake, I misunderstood. Sorry for that.
February 11, 2026
Reply from Boticinal
Cher Monsieur,
Le 9 février vous avez passé commande, nous avons remis votre colis au transporteur que vous avez choisi (Colissimo) le 11 février et celui-ci vous a été livré le 13 février à domicile.
Afin de vous aider le plus efficacement possible, nous vous invitons à contacter notre service client par téléphone au +33 1 84 20 41 00 (prix d'un appel local) ou par mail via notre formulaire en ligne https://www.boticinal.com/contact.
En espérant que cette solution répondra à vos attentes.
L'équipe Boticinal
Disappointed with costumer service
Disappointed with costumer service. Not recommended
February 2, 2026
Unprompted review
Reply from Boticinal
Chère Madame,
Vous rencontrez un problème avec votre commande, cela peut-être lié à de multiples raisons.
Afin de vous aider le plus efficacement possible, nous vous invitons à contacter notre service client par téléphone au +33 1 84 20 41 00 (prix d'un appel local) ou par mail via notre formulaire en ligne https://www.boticinal.com/contact.
En espérant que cette solution répondra à vos attentes.
L'équipe Boticinal
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