Boost Mobile Reviews 100

Support service is excellent. On the phone almost immediately with great knowledge on how to fix your problem. Couldn’t be happier. Ten times better than Telstra.

I was excited on their Boost website to see an online offer for 95gb, 28 days, $12. I bought a $2 Boost Starter Kit, registered online and activated the serial number....all to be told by a Boost chat agent the offer had expired. He was lying, I contacted him on May 3rd but the deal expires midnight on May 4th. I saw the offer still online and took a screenshot but he refused to help. Not a nice experience at all. Why would I join up to a company that practices false advertising?

The service is usually pretty good and the cost is good but their service line is completely useless. I have had a problem where their system wont process my auto recharge payment, they have confirmed its their system timing out. I have been taking to their support team and all they tell me is their it IT dept will look at it on Monday. Hopefully you don't have any issues on a weekend because nobody will help you till business hours. Which is unacceptable for a critical service like cell service.

I desperately wanted this to work Its basically Impossible to sign up order a sim card and Pay. The Payment fails and "please try again later"

Another issue is you cant order some things on the website, it says MOBILE APP ONLY. So I go to that it says Log in or Register, So I input all my details hit enter and it says "we do not recognise these details in our system" um yeah no shit that's because I am registering. A continual fail Loop. So I call their phone number for assistance. A person from the sub continent answers and his solution is I need to go to a Shop I in person. Lastly the 365 day prepay sim I wanted had a $50 discount ONLY FOR MOBILE APP. More fail loops. Certainly didn't impress. 5 hours of my life on another pathetic company that does not value customer satisfaction.

I ran out of data 3 days before my renewal. I rang to get more data . Spoke with Danesh. All sorted very quickly . Very helpful , great customer service . Thank you

You can boil the kettle, make a tea and your search page is still loading. Do not use Boost outside of the city or if travelling. Absolutely demeaning service that should not come with a price tag. Worse than free airport wifi.

Terrible custumer service , Trying to buy a new a sim but the system will not allow me. I tried to chat with the Digital assistant but we were turning in the cercle and impossible to connect to human

These people have no f)&ken idea what they are doing.
They have no concept of their job capacity and cannot speak English that’s understandable
At my wits end trying to get a number credited

Constant network issues , unable to receive calls.Called the “so called L2 support team”which never calls me back . I called multiple times over 8 days to get this resolved only to keep having the same people apologising and escalating (to whom , I don’t know) and no L2 technical team has even bothered to call. I have had a gut full and switched telco. They are not that cheap , and they are supposed to have support from Telstra .They don’t!
Just another small budget team trying to rip off the consumer.

It was supposed to be easy to buy and setup. We have now talked to them tre times. First time we got send to a Telstra store to get my id verified. After that we called them again. They could not help us. We had to wait 24 hours maybe, but then they would activate it for us through email. Now we got an email saying we need to go to a Telstra store( who cannot help) or call them. We called them and they said we cannot activate it through email and the id is not verified from their side. They can’t do anymore.
They should not be allowed to sell simcardts id they can’t help their customers activate it because now they are just talking people’s money without giving you the product you pay for!!

I recently had to purchase a temporary prepaid phone through Boost Mobile because my phone broke and I was waiting for a new one to be released. I used Boost back in 2018 and back then they were great and understanding. Unfortunately, this recent experience was completely different.

I went to Walmart and bought the cheapest Boost phone available (which was over $60) along with a $25 prepaid card. I had to take a taxi to and from the store, which cost me over $20. After spending all that money just to have a working phone, I got home and tried to activate it — and that’s when the nightmare started.

I was told I couldn’t activate the phone unless I paid an additional $0.60 in taxes. Nowhere on the phone box or the prepaid card did it mention that I would owe extra money at activation. I had already spent everything I had because my phone broke unexpectedly. I literally did not have $0.60 left. I had to borrow someone else’s phone just to call customer service.

They then offered me a “deal” of $10 a month for three months and then $25 after that — but only if I signed up for auto-pay. I don’t like leaving my card information on file, so I declined and asked to just use the $25 plan I had already purchased. I was then told I couldn’t use the $25 plan unless I agreed to auto-pay and would instead have to pay for a $45 plan. That makes absolutely no sense when you can walk into a store and buy a $25 Boost card.

I’m a personal caregiver and I need a phone at all times. Because of this situation, I went without service for five days until I got paid and could fix the issue. I was extremely upset and even crying on the phone because I don’t even have a debit card and had to wait until I could load my paycheck onto a Walmart card just to activate service.

In the end, I went back to my original carrier. I had my daughter pick out the phone she wanted, and I’m using that one temporarily until the phone I want is released. I had planned to give her the Boost phone, but after this experience, that wasn’t happening.

Boost used to allow incoming calls and texts for a period of time even if your bill was late. That flexibility and understanding seems to be gone. Over $0.60, Boost lost a longtime customer and a potential new one.

Was it really worth it?

Do better, Boost.

Not sure why there are so many bad reviews. My prepaid service works fine where I live and work the price isn't great but you get more data than the Telstra deals and it's mostly the same coverage. 8 I have been with both) according to my research the only real benefit of Telstra vs boost is priority during congestion and peak hours. Barely drops out on the train occasionally but what service doesn't? Works well in a spot where Optus has weak signal, occasionally my phone says it's on 5g+ mode. Cool? Honestly it's a better experience than being on tangerine
I just left them to go back to boost
I'm sorry I left boost!. At least I get the new customer bonus data on the first 3 recharges.

Less than one star. The customer care line is terrible. You call to get help, instead you get someone who barely speaks English. You keep asking them to repeat what they just said. Then they get annoyed with you and hang up. All that time wasted because the tight %$## at Boost want to cut costs...

Impossible to activate, we wasted 80 dollars for nothing

I keep getting a “something went wrong” error message after trying at least five times, with no explanation at all. I tried on my mobile, tablet, and laptop, and the same error appears at the final step every time, even though everything goes smoothly beforehand with no issues on my end. I’m unable to complete the process or use the SIM card properly. I paid $300 for this service, and this level of quality and reliability is completely unacceptable. This is a filthy and deeply disappointing service, and it feels like a complete waste of money.

I've been on Boost Mobile on and off here is my take:
+ the best network coverage in Australia
+ cheaper than Telstra
+ frequent promo for new customers
+ simple plans
- terrible customer service. I mean you'd have to spend a lot of time trying to compaing or explain an issue, and you would only get: we're sorry, and we're appologise... not the actual resolution.
- if you want to buy a SIM card from their website - good luck, because it doesn't work!!! You will spend multiple attempts to get that online deal, but nothing will work... different browser, different email, different ID, different card, incognito mode... you'll try their online support and all they can do is say sorry, go to Telstra shop... so no online deals that they advertise

141gb data left and yesterday during the power outage, till today. I cannot connect using the internet with my phone. My phone became a brick. Could not connect to WhatsApp, internet browser.. nothing.
I reset network settings twice. Nothing.
I will NEVER join Telstra or its subsidies ever again. What a joke! Luckily, I have another prepaid with amaysim (Optus) which is helping me now to connect to the internet. Check power outage issue, communicate with neighbours about the outage.

Telstra.. you’re absolutely useless

This has to be the worst customer service company in the world.
They sold me an iPhone 15 Pro Max
,,two years ago in January an iPhone 15 never work,

touchscreen problems, reception problems. They would not honor any kind of insurance and they never offered me any insurance.

I had to go out and buy a new phone after APPLE sent me two different refurbished phones that were as equally as bad.

Went on trip to the Caribbean. Boost could not get themselves together. I spent so much my vacation trying to make phone calls.

Corporate boost mobile offer a 30 days exchange or return policy on a new line. It is in writing on corporate website stating online or store. We purchased the phone in store The store will not honor the 30 day. The store says call corporate and corporate says call store. We are stuck in the middle. We are brand new customers to boost. I would not recommend them at all. They are not willing to help when one of their franchises refuses service

I used to love boost but recently over the past 6 months I have no coverage in most places, my 12 month credit ran out today so will be switching.