Bonsoirs Reviews 1,348

I had a wonderful experience with Aurélie, who assisted me with my order. Everything went smoothly from start to finish, and she made sure every detail was taken care of. On top of that, the products were absolutely stunning. I’m a huge fan of Bonsoirs now and already placed a second order.

I order from Bonsoirs because they sell good quality items. The cushions are of premium cotton quality and The Atlantis edition square Maxi Foute is of the same beautiful quality. I love Bonsoirs for their care and attention to detail.

It took 3 weeks for the package to even be sent, then it was sent with the cheapest possible courier company, they delivered the package somewhere up on the mountain to be picked up, I have vertigo and I can't drive up the mountain. So never received the package and not so easy to contact the company.
Will not buy from the company again and I've lost the money I paid.

I have ordered 2 bathrobes, for the price paid, I was expecting an higher quality.

Quick delivery, love the qualitiy

Service was good, delivery fast, but honestly I was very disappointed with item itself. Colour - very beautiful.
The fabric is very unpleasant to the skin - gives me itching, it also sounds as if a plastic bag, the closing for bedsheets is also not comfortable

We ordered a bonsoirs fitted sheet in 2025 and somehow it was defective and started to tear (despite following all the care instructions). I emailed bonsoirs and within a week of sending the defective sheet back, they had sent us a replacement sheet for no cost. Incredible customer service! We have been shopping at Bonsoirs for years and will continue to!

I ordered this on the 4/4, it should be delivered by mondial realy, it's already 15/04 and we still don't have an email, nor a notification of when the deliver will take place. Update from the 24/04 I still havent received my order, order nr 799964.
Terrible service for a 790€ dekbed

The curtains are high quality, well made and true to color. The delivery was super fast. I wish there was more choice in terms of colour and fabric. Best quality/price decision! Thank you.

Quality goes far beyond the fitted sheets and duvet cover! The customer service is exceptional fast, solution-oriented and generous.

Muy rapida, packaging perfecto y calidad ideal

I ordered fitted sheets that fit the mattress perfectly and feel absolutely lovely. Because the quality was so great, I then bought a duvet cover. I made a mistake with the size, but customer service was friendly and helpful. The exchange was easy, and the correct duvet arrived quickly. Highly recommend!

After being used and washed only two times, the duvet cover is already torn. This level of wear in such a short time is completely unacceptable, especially for a product marketed and priced as premium.
We followed the care and maintenance instructions exactly as described on your website, so this is clearly not an issue of misuse. Frankly, I am shocked by the poor quality. If I expected to replace my bedding every three months, I would have bought a cheap set from Amazon instead of paying €145 for what is supposed to be a durable, high-quality product.
This product is clearly defective. I expect either a full refund or an immediate replacement, and I would appreciate a prompt response explaining how Bonsoirs intends to resolve this issue.

I bought a Christmas present on December 10th. Today is Christmas. I haven't received the present. Furthermore, the tracking number doesn't work and customer service isn't responding. This is a scam! Beware!

I didnt received the bag that you promised

Probably the worst customer service I’ve ever dealt with.
Their return and exchange process simply does not work: every drop-off point they listed refused the package, making it impossible to complete the return. I followed their instructions exactly, paid the extra amount for the exchange items, and in the end I’m stuck with nothing — no exchange and no support.

I contacted them several times and the replies were slow, unhelpful, and completely disconnected from the actual issue. They keep repeating the same generic answers without solving anything. It honestly feels like no one is even reading the messages.

At this point I’ve spent time, money, and energy for a process they advertise but clearly cannot manage.
A brand that treats customers like this doesn’t deserve anyone’s trust.

Avoid them — there are plenty of other companies that respect their customers and have systems that actually work.

Great customer service, super speedy and kind on WhatsApp!

An edited review after a month:
I’m 190 cm+, and this bathrobe is simply too small. Length and fit are not made for taller people.

The fabric looks and feels nice, but it snags and frays very quickly if you have cats. In my case, it damaged almost immediately, so I wouldn’t recommend it for pet owners.

Overall it’s a good-looking, quality product, but for the price I regret spending this much.

We are both delighted with the fantastic beauty and quality of our new Bonsoirs linen sheets. They make you relax in a splitsecond as soon as you lay yourself in bed. Chapeau!