Bobbi Beck Reviews 102

I rarely leave reviews, but the service I received from Bobbi Beck was exceptional and deserves recognition.
For several months, I was in discussions about creating a customised mural wallpaper. It was a lengthy process because I spent a lot of time refining the design, colours, and overall look to make sure it was exactly right for my space.
Throughout the entire journey, both James and Jason were absolutely fantastic. They were incredibly patient, responsive, and knowledgeable, answering my many questions promptly and thoroughly. At no point did I feel rushed or pressured into making a decision. Instead, they worked with me collaboratively, offering guidance and support while allowing me the time I needed to finalise my choices.
Excellent customer service can be hard to find, but James and Jason went above and beyond. Their professionalism, attention to detail, and genuine willingness to help made what could have been a stressful process an enjoyable one.
A huge thank you to both of them for their outstanding support. They are a real credit to Bobbi Beck, and I wouldn't hesitate to recommend the company to anyone looking for high-quality, personalised wallpaper and exceptional customer service. Thank you both!

Great website even allowed me to work out how many rolls I would need! Excellent customer service, great delivery and really good packaging. The wallpaper itself is fantastic quality with a wide range of options to choose from. I wanted something dramatic and am absolutely thrilled with the results! Thank you so much

Our mural was faulty, with a checkered pattern running through the delicate Japanese style floral design (not obvious until it was on the wall). Upon complaining, they admitted the fault and offered a 25% discount, which is no good if your expensive mural is not fit for our purpose. After refusing this, they offered a refund but insisted we return the mural before they would give it. I understand they need proof so I sent evidence and said they could inspect it. Scraping the mural off the wall to return it would mean another £300 decorating fees plus another £300 to have the replacement put up afterwards. Having already paid decorators fees, I his felt this was petty and not in the spirit of good customer service. It's a shame as they'd been great up until then and I'd wanted to buy more as I'm doing my whole house and my interior designer neice has a large project she wanted murals for. Unfortunately I couldnt recommend them after their response. I have now been forced to escalate this to Trading Standards and I await the outcome.

Fantastic customer service from Jason. We had a slight issue with our first order of Agnew Mural on luxury paper. After speaking with Jason this was resolved and we received a replacement. Wow what a beautiful mural. The colours in the mural and the quality of the paper are amazing. I would recommend Bobbi Beck to anyone. People might look at the price and be put off … don’t be… you get what you pay for. It will last for years.

This is by far the most expensive wallpaper I have ever purchased... but when I saw the pattern and colour scheme I knew it would be worth it. The ability to take a photo of your room and 'try on' the paper was a great help. Delivery was quick, and all packaging recyclable. Paper excellent quality and looks lovely on the wall. Just the art deco vibe I was looking for.

I ordered the Roam wallpaper and I have to say it’s even more stunning on than I had hoped. Beautiful timeless design.

Absolutely gorgeous wall paper my painter and decorator said the quality was the best he had seen and so much easier to hang than shop bought paper worth every penny

very good customer service. The quality of the paper is worth more than 5*, we bought Bronte green luxury paper and our bathroom looks amazing. The decorator said it was very easy to hang so all very good We would definitely buy from Bobbi Beck again

Fabulous wallpaper and flawless service from Bobbi Beck. My order was prioritised and I received it within 3 days. Highly recommended!

Great customer service very helpful always reply to E mails promptly. Really good quality wallpaper. Easy to hang definitely order again

We ordered a satin Motwani mural wallpaper from Bobbi Beck, it looked absolutely stunning on the website. However, we had a slight issue with the first delivery. We called the company, spoke to Jason and he immediately offered a replacement and provided a complimentary upgrade to the silk version. We are really impressed with the level of customer service that is still being provided in the UK. I would have no hesitation in recommending this company to anyone thinking of having wallpaper/mural in their homes. I was also impressed that there was an actual human being who answered the phone straight away!

The wallpaper is beautiful and is excellent quality, customer service and delivery is superb

Fabulous wall mural, excellent customer service! I contacted Bobbi Beck a couple of times before ordering the mural to seek advice on the orientation and crop of the picture. Jason got straight back to me with mock-ups so I could really see what it would look like when put up. I also ordered samples so I could feel the paper quality and see the colours in the mural as they would be in the final product. With Jason's help and this prep, I ordered a Hugo mural on Premium paper. When it arrived, there was a problem with the crop. I contacted Jason and he sorted it out immediately, making sure I had what I needed quickly. We put the mural up carefully and took our time, but it went up easily as the paper quality is outstanding! The image is situated perfectly in the space, thanks to Jason's help, and it looks so impressive on the wall! I find myself staring at it, and my husband can't help but pause and say "Wow" every time he walks past! I have wanted a mural for some time but I was a bit worried about getting the measurements and the image right, and getting a nice finish on the wall. Bobbi Beck made this experience easy for me and the final product is breathtaking. I would absolutely order from them again without hesitation. Thank you so much for bringing my vision to life - it has transformed our home!

I am so pleased with my experience. The sample arrived quickly and the quality of wallpaper is excellent. I had a question and received a prompt response. I ordered my paper which arrived in very carefully wrapped boxes. If you want a high quality paper with great customer service at a very reasonable price, Bobbi Beck is your choice.

We purchased some very expensive feature wall, wallpaper which our decorator noticed had several blemishes on it when he unboxed it. We sent an email to Bobbi Beck asking how we could send it back and get a refund and they refused to accept the blemishes were anything other than part of the design.

Very disappointing for such an expensive product.

Would certainly not recommend this company.

The product had a tiny flaw but the production & sales team went over and above to deliver a replacement in record time. I am so delighted with the end result.

Beautiful wallpaper! Was looking for something gothic but classy, found it in one. Unusual colour so was a little difficult to paint match, but found a colour suitable. Nice quality paper and great print quality

The quality of this wallpaper is amazing-we bought the Kos premium paper and it was so easy to hang. The delivery was fast and it was very well packaged. Overall would highly recommend Bobbi Beck.

Shipment came quick. The peel and stick was easy to install. Jason was very helpful during the process.

Love the wallpaper. Would highly recommend this company for their great customer service too.