Big Bus Tours New York Reviews 4,568

We had experiences where a bus was scheduled for a stop and a representative was also there but no bus showed up in an hour. The two people waiting with us said the same thing happened yesterday and they finally took a cab. That day they again had to take a cab. The representative did not have a phone was confused too.
On a second occasion we were trying to get on the blue route and three different busses told us the bus behind or the next bus was blue route. Finally as blue bus came after 30 minutes.

Nick our rep was only interested in marvel films refs and taking to Mickey out of your customers not impressed I would thought your reps were better informed

I can highly recommend Big Bus Washington. Did the 2 day deluxe pass and added the night tour. Everything runs very smoothly. Live commentary’s are informative. We also did the Walking Tour from the White House Gardens which was very good and useful as far as gaining some history. Took the option of the Observation Deck as aposed to the water cruise. Really enjoyed that too and great views from the 32nd floor.
Have just arrived NYC and have also purchased a 2 day deluxe pass so hoping for the same professional experience here.

Really subpar service all round. From their complete lack of communication at the main service point (we had drivers not even turn up for a bus we we're waiting on) to waiting at pick up points for over 45 minutes before a bus shows up. Every 20 minutes is a complete far fatched scenario. The only saving grace we had was one good tour guide in the 2 days we used this service, the rest were generally disinterested, shabbily dressed or just rude in general. Try one of the numerous other services that offer better deals on sites such as Groupon. It cannot be worse, so you have nothing to lose.

Great tour and all the guides were very friendly and knowledgeable! Would definitely recommend and use again!!

I would recommend you train your customer reps. They kept sending us from one block to another to board a downtown bus. Also be prepared for festivals and parades. The bus we were on had to stop before it reached its destination and none of the reps knew which bus was going where. We were headed back to midtown after getting on near One World Trade Center and got stuck at 57th Street with no way to get back. We bailed the bus and rode the subway back to our hotel. I’m afraid I won’t be riding the big bus tour anymore. I have it 3 stars because the ride itself was enjoyable and the tour guides were friendly.

Unable to get on or off due to the queing to get back on. Impossible. Totally inane commentary not particularly interested in window cleaners and are we really interest in a man walking a dog. If you are mobile walk much quicker and you will see more.

Best way to see the city to familiarise with it. The information from the tour guides is very informative and some are very entertaining.
The tours help you plan the rest of your stay or if time is short you will see the main attractions.

First and last time I’ll use this bus. It was a total rip-off. I paid almost $200 USD for 4 of us to go from Battery Park to Times Square to get the “night bus” at mid-Town, where the operator told us we could tour the mid-town and up-town areas. It was almost 7 pm when we arrived at Times Square. When the evening bus arrived the operator said the evening bus only goes from Times Square to the Bronx......basically where we just came from. And, the bus stops operation at 9pm. So it cost us $200 for nothing. Total sham.

Great tours and easy access, thank you for providing earbuds to hear the guides and ponchos for the rain!

Pre-purchased passes online for 04/23/2019 1 day tour ,once arriving for the tours,frequently (4 -5 x ) could not board the bus because it was full, had to walk on foot from site to site. once finding a bus to board, there was
no A/C and a lot of fumes on a 70+ degree day on multiple buses of the hop on hop off tour, this tour had been highly recommended for its convenience,I honestly hesitate to make a positive recommendation based on this
experience, this was April , I hope they fix their A/C on the buses
before summer the buses were full to capacity and it was very uncomfortable, very disappointing. We were really looking forward to enjoying this tour.

Very hard to hear. Earphones are not very good quality and some ear connections broken.
I wasnt able to understand what tour guide was saying. Deborah and Charles Corcoran were clear and entertaining and I enjoyed them the most.

Not enough buses for the price we paid! Long waiting times for each bus and we rarely managed to sit up top. One of the busses even had a strange darkened pattern on the windows making it hard to see anything and certainly not take photos😒

We always happy to
Use Big bus where ever we are going: London, Paris, and New York.

Thank you!!!

The ticket package I received was not the one I thought I was buying online. The Circle Line cruise included in the package was only available ONCE per day. Tickets to attractions could only be picked up at one location near me and this was not a stop on any of the tours. Our tour guide was not great--did not seem to know a lot, not a great presenter, very distracted. During the first part of the tour we stopped every few minutes to pick up new passengers and the presentation paused for 5 minutes. The red line tour was supposed to last 2 hours, we were stuck in traffic and passenger pick-ups for three hours. We almost hopped off because we were bored. In our three-day deluxe package, we only used one tour. It was a waste of money.

Had a 2 day ticket and the first day was awful - audio didn’t match up to the sights, stops didn’t have signed to show where you were getting picked up, App wasn’t showing the real time buses and they were running really really slow. The boat cruise is really just a water taxi and not what I had thought e.g. with someone telling you what you were looking at. On the bus info it didn’ttell you where it was going or what you could have done when you got there as there are different stops, another part of their poor standard. The second day not actually expecting much but had paid the ticket so went on it there was an actual person on the bus giving the narrative which was so much better. Not on any other bus we got on so overall I would recommend going with another tour company that had live narrative and much more organised than this tour company.

Excellent way to learn about the city, Kids loved sitting up top
Only issue is when we were hopping back on , conductor asked to see our “ printed ticket” which we never has one as everything was digital on our mobile app. Supposedly that was supposed to have benn given to us when we started our trip. He stil let us on after ssveral discussions.Otherwise great mode

always excellent service. Good narration which is both interesting and accurate. exactly as expected each time. Staff seem very happy also

I previously purchased the classic ticket online & down loaded your app. On April 12, 2019 we arrived in midtown Manhattan & wanted to immediately get on a Hop on Hop off big bus tour. We saw several big buses but finding the stops was a little difficult. None of the buses were stopping at the map or app stop that we had chosen to use. We finally decided to walk to the start of the route and Start the tour. While on the tour we found out from the guide that the routes are changing and the app and map stops are not accurate.