Big Bus Tours New York Reviews 4,568

Interesting tours very helpful staff drivers do so well getting through the traffic

It was a great way to see the cityIt was a great way to see the city.. Tour guides were very friendly..

Best bus company in New York by a mile. Good routes and knowledgeable staff

Your company is the worst. No air conditioning or ventilation in main compartment, pick up near Penn Station at 34 St. & 8 Ave shut down causing confusion for our party, not enough buses running for get on and get off, unable to use 2nd day because buses last run on Sunday for Explore Harlem is at 3:00 pm,no directs connections to the other color lines, and customer service stinks. I will not recommend your company to nobody.

We bought the 2 day pass online before we got to the city. On the streets there are many people selling the passes. We thought we got a better deal online, but they said it would have been 1/2 the price if we bought it from them. Don't know if this was true or not.
The bus experience wasn't as good as another tour I did in the past. The speakers weren't working on 2 of the buses we took. This made the tour non-existent and it was really just transportation. We had 1 good tour guide and 1 that was awful. Dwayne was wonderful, kept us engaged, really seems to enjoy his job. Another guide, who's name I didn't get was just a grumpy old man. He talked about how dirty the city was, told us to avoid street fairs, and complained about the world today telling us we're all just addicted to our "digital crack." Rather than point out city landmarks, he pointed out Best Buy and asked who needed to get off to fix a device. My kids even asked why he was so mean. I can't really speak to the other 2 guides we had because we were downstairs most of the trip and couldn't hear them. We got on at stop 9 (china town) and finally at stop 14 (circle line tours) we were able to move upstairs. By then, we missed most of the tour and were stuck inside with no speakers and no working AC. That was disappointing. We have done tours like this before in NYC and also in LA and this was quite disappointing.
I did like the app and felt there were a decent number of stops near the popular attractions.

We did the red, the yellow, the blue tours and the circle line.
They’re all great 👍

I found two of your tour guide I had racial discrimination. They should have better lessons.

the bus tour was great and so informative! We did meet a very unhelpful member of staff that served us our bus and attraction tickets at the madame tussauds off in NY had had to go back the next day as she gave us incorrect information but then we got the appropriate information and was sorted. However the weather was forecast for heavy rain one afternoon and they just simply stopped running the buses without even putting anything on their app so we had to walk 10 miles back to hotel as didnt want to spend more money as we had paid for 3 day bus tour pass.

Best Tour in Toren. Was great.
Best regards Georg

We loved Big Bus Tours. We were able to see so much in just one day. Friendly staff and booking was easy. Will definitely do again.

We went on the downtown red route 3 days in a row as a way of getting to attractions and on the uptown route once. I liked each of the commentators and each offered slightly different information. The commentator on August 30th (I forget her name) on one of the last blue route runs of the day was not as good, using poor grammar and she seemed bored with the sites. It would have been nice if the routes ran a bit later given the length of daylight in the summer. Most of the drive ers and guides were very nice and helpful, providing directions to attractions. My only complaint was with one guide on a red route bus (bus AK114, license plate 36646-BB, at about 5:00 pm on August 30th). We had just been told by a red route guide that the blue bus would pick us up one block north, so we walked to the next block and we saw a Big Bus with the door open and I stepped on and waited by the door to show our tickets and others were also approaching the bus. The guide came walking towards the door yelling "HEY GET OFF! WHAT ARE YOU PEOPLE DOING? THIS IS TBE LAST STOP, THE BLUE BUS STOPS BEHIND US. GET OUT!" I REPLIED that he could be polite about it and walked behind the bus where a big bus pulled in a couple of minutes later. This man should not be working on a tour bus.

Good for gaining knowledge about the city but depends on the speaker. One was great but the next was hard to understand. Lots of stops along the way to let people off and on.

I booked the big bus with attractions before I went in holiday. This allowed me to plan what attractions I wanted to see over the number of days I was visiting New York. When I arrived at Madame Tussaud’s it was easy to retrieve the voucher for the bus & the attractions were went to me in email, where I could either download it to the big bus app or retrieve it via the email link. Getting into the attractions was easy. I cannot fault it. Over the 3 days the main tour guide that stood out was John Harkins, what a character.

Everyone was very friendly with the exception of one elderly gentleman on the morning red route who was very annoying and abrupt. The gentleman who we had first contact with was very friendly and accommodating and remembered us every day. Mark W was a driver on the red line this morning and the gentleman giving us the commentary were both excellent and a very good example of what an employee should be in the hospitality business.

Our tour director was great and very knowledgeable. The reason I gave it a three is because of the traffic. I know the company has no control over that, but it was a real downer. It seemed we stopped at every single light in Manhattan! Being that I tend to become car sick with heat and stopping and starting, this was not a fun experience! Other than that, it was alright not a long wait the bus stop and the stops were at convenient places.

Great tour, easy to find stops and great tour guides!

long wait for the bus at the stop. No AC at lower side.

Enjoyed the 2-days of touring NYC. Sitting up top is the best. Some guides were better than others. The Sunday afternoon around 4:30pm traffic was not moving, the bus was packed and sat below. Air conditioning not "on" or "not working". Crazy hot and uncomfortable - everyone upset! Windows didn't open - worst 60 mins ever!