Big Bus Tours New York Reviews 4,568

Buses were always on time, guides very knowledgeable and quick to help or answer any questions.

Many of the ear bud plugs did not work on seats and their stops are poorly identified is no ticket people on site. Would have been better if travel schedule was kept. Last bus never showed or a head of schedule

Downtown bus frequent and good commentary but other routes practically non existent

The description of what was included in our package was a bit confusing to understand, so we ended up paying more than we expected to see everything we wanted, although there wasn't any deceit involved. Because we didn't follow the staggered bus times for all the bus routes, we were unable to take one that was included in the additional fees we paid beyond the three day pass we purchased. Other than one tour guide who seemed bitter and consistently pointed out the disparities between NYC's rich and the common folk, most of the guides were informative. A couple seemed to be trying out material for stand up comedy...All that being said, we enjoyed the Big Bus tours and will continue to use the service whenever we visit cities as tourists.

We had an absolutely horrible experience. First, their stops are not clearly marked and even show up incorrectly on the Big Bus app. Second, when we did finally get on a bus, they did not tell us we needed ear buds to hear the commentary. Third, we were told to walk about a mile to Pier 16 for our "free cruise" to only find out it was sold out for the day. Fourth, when we called to complain and get some relief, Christian the "office manager" treated us like we were liars... and when we asked for a refund, were told that Big Bus does not do refunds, but they could offer us another "free" day on the bus. UGH! We loved Big Bus in New Orleans and Philadelphia, but not in NYC. Rude and offensive.

Hard to get on buses in certain areas as need to be seated upstairs to appreciate the commentary. Guides very good. Would not buy next time waste too much time hanging around at bus stops, would use the subway and just do a one lap tour for orientation and information

Live and learn. If I could give this bus service negative stars, I would. Buses DO NOT arrive every 15-20 min, that is a lie and misrepresentation. Try one hour. And, when they do, buses are full, you will be lucky just to get on. Fool me once, shame on you. Fool me twice, not happening.

We had a terrific experience with the tour. Your live Guides were full of interesting information. They all made things funny as well! Especially our Sunday night route older gentleman Jim!!

Convenient, hit the hight points in the city, all tour guides were so great! Bus waiting time is reasonable and fast .... we love it, will going to use Big bus tours on our next trip again...

I paid for one day tour of the Big Bus in NYC. I received 10% off purchasing online. I showed up to the bus stop and was told by the worker that next time I should purchase tickets directly onsite because the tickets would be half price. That really bothers me that I could have gotten a better price. We only ride the bus for an hour. It was not worth the $150 I paid for a family of three.

I had a great time during my first visit to New York! And it was my Big Bus tours that helped me enjoy sightseeing the city. The price was great for a 3-day pass and all your staff in red jackets were helpful providing me with directions and suggestions for where to eat! I will definitely be back and I’ll be riding your tour bus again!!

We loved our trips on the bus we enjoyed the knowledge of the tour guide it was great to see the sites and decide where we wanted to go. And the night tour was great 👍🏻

Had a great experience on the Big Bus Tours . The guides were very informative. This is an excellent way to see New York.

Big Bus was a great introduction to New York, the guides were super informative and the people on the streets very helpful with times etc. Highly recommend the extra day ticket that gives you the night tour and the boat trip.

Not the experience we remember from years past when the guide was pleasant, informative and enjoyable. Took the Blue Line on 10/12/19. The young guide was truly obnoxious! Yelling into the mic and over exaggerating petty useless non interesting information. Gave us the wrong info stating the Met Museum was closed for renovation. On 10/13/19 took the Red Line downtown. Again the guide yelling into the mic making the trip unenjoyable. After drop off at Times Square received instructions to catch the uptown Blue Line in front of a Knickerbocker Hotel on 42nd & Broadway. Struggling thru a maze of people and exhausted we caught the bus only to learn it was the Red Line downtown bus again and had to be dropped off and instructed to walk back to Bryant Park. Not all buses were marked with their destination. Waited as two Red Line downtown buses stopped by before catching a Blue Line uptown bus and then the guide provided misinformation and said we had to be on the Red Line to catch the Midtown East on 49th Street between 3rd and Lexington. We were ready to kill! Accepting the fact we were visitors and NYC can be confusing we were pretty confident following the online map and found it helpful. Just wish we had guides that made the trip more enjoyable and the bus destinations were easier to distinguish.

Driver Steve around Downtown New York was awesome! Great ride. All the Big Bus tour rides were great. Had a great time. Easy to use.

This was a complete waste of money. Several of the guides were rude. One yelled at us after we had boarded the bus when we tried to go to the top level. He said that we broke “protocol.” Every time we tried to get on a bus, they were full so we would stand around wasting more time waiting for one that wasn’t full. It is easier to just take a taxi.

It was difficult changing different bus lines. We ended up using taxi service to reach our destinations. The ad is deceiving in stating prepaid can be used within 60 days and does not state consecutive.

Great tour, picked up a different perspective from each guide. We also did the package that included the Circle Line boat tour, highly recommend the whole package!

Difficulties buying ticket outside main tourist area. Phone app not easy to use.

Bus stops hard to identify. Buses infrequent. V time consuming looking & waiting for buses. Waited one hr outside the Met & no blue bus arrived so walked to a time Square for red one ..once on the guides are v good but we gave up trying to find/ wait for buses & wished we’d put the money towards taxis !