Consistently awesome support. Amount of times this company has helped me is ridiculous, always super knowledgeable and nothing too much trouble. Brilliant company, what is so surprising too, is the... See more
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I've been with Smart Hosting for close to 3 years now. At first the service was outstanding, then when they merged with Krystal service took a major wobble! However, that's all a dim & distant... See more
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I wrote a review here of SmartHosting some three years' ago, soon after having my first domains with them. In that review I spoke of their brilliant customer service (one wonders how they keep findin... See more
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Have been with Smart Hosting since April 2016 and have recently had all my sites moved onto a new VPS which was setup by Stewart. Service was exceptional - from excellent advice on planning the move... See more
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Company details
About Smart Hosting
Information provided by various external sources
If you've had a less than stellar experience please email us on complaints@cpanel-hosting.uk so that we have a chance to learn about what's gone wrong and put it right.
Review sites are a last resort when internal complaints procedures have failed.
You can see our full Complaints Procedure at https://www.cpanel-hosting.uk/complaints
Contact info
100% Renewable Energy Datacentre, EC1V 2NX, London, United Kingdom
- 024 7590 2038
- support@cpanel-hosting.uk
- bestwebhosting.co.uk
Incredibly cheap, incredibly great service, incredibly great people!
Incredibly cheap, increadibly great service and incredibly great people. The support has been immensely helpful and friendly, the service is cheap for what you get and everything is on a proffessional level.

Reply from Smart Hosting
These guys are God sent.
These guys are God sent.
I can't believe there is such an amazing hosting company like this.
the support is immaculate, if you have any issues they will go to hell and back with you to get it sorted, I would definitely recommend their services.

Reply from Smart Hosting
I had a complicated issue and Mike W…
I had a complicated issue and Mike W from tech support was patient, thorough and guided me through to a possible solution. I have yet to resolve the issue completely but his assistance has definitely got me closer to a solution with the promise of more assistance should I need it. He did this while suffering with a stinking cold too, much appreciated.

Reply from Smart Hosting
The real deal
The real deal. Great service, have never let me down.

Reply from Smart Hosting
I've been with Smart Hosting for a…
I've been with Smart Hosting for a while since migrating from a troublesome host, and I've been nothing but impressed. They're quick to reply to the queries I've had, the functionality of the customer area of their website is brilliant and easy to use, and I've not once noticed a drop or slow down in my connection to the bits I have hosted with them. Take it from someone that's spent a long time looking for a decent host for a good price - these are exactly that. You won't be disappointed.

Reply from Smart Hosting
Fantastic customer service and they…
Fantastic customer service and they really go the extra mile! Could not recommend them highly enough

Reply from Smart Hosting
Fantastic support every time I need…
Fantastic support every time I need help. I have been a customer for over 2years and wouldn't hesitate them for recommendations.

Reply from Smart Hosting
This is a much needed review update. Best service in the UK.
This is a much needed review update.
I have been with Smart as a reseller of both shared and VPS hosting for some 4+ years. In that time I have gone from YEAH the best hosting company in the UK, to W#F has happend to my service. In the last year and a half (at least), and since the company partnered with Krystal I have found the company to have re-evaluated much of what they offer, including level of service, support, solutions and customer focus.
Its very clear that in the recent year that Smart Hosting have gone above and beyond to correct their mistakes and provide a solid platform from which I operate my business.
With consistant support service, that is quick and efficient. Hardware upgrades like all the time. And improved customer service. Smart in the past and their COO who has also been in touch personally to say please just hang in there with us, we will get this right especially for our clients that have been through the thick and thin of it, they pulled it out of the bag.
If you read reviews some very long time ago, you would have clearly stayed away as a new customer. But let me put it this way, their are hundreds of thousands of hosting companies out their, so why choose Smart? Because thay turned everything around and proved their worth, take It from me, there are not many companies that actually give a S#*t, but Smart does and always will.
Yes they had some troublesome times, but we are all human. And sometimes it just takes that little bit of faith and belief to stick it out, I did and so did Smart.
So was it Smart to stay? Probably the smartest decision I ever made.

Reply from Smart Hosting
I am super- impressed
I am super-, uber-impressed with your service.
I was speaking to Dom, on your chatline - for ages. I'm a technophobe (THAT generation) and he was amazingly patient and kind with me. He tried everything he could to help me, and finally, we managed to get my emails up and running.
Extremely impressive, Smart Hosting. This is the second, excellent interaction I've had, on your chatline, with Dom.

Reply from Smart Hosting
Excellent Customer Service - Above and Beyond ...
Excellent Customer Service support for all you queries. This has been so far the best company who have provided a great customer support. They have always gone above and beyond their normal call of duty in any case.
I can and will recommend anyone who wants any kind of hosting to be with Smart Hosting. The guys sra always willing to help and raise and complete the ticket within 24 to 48 hours.
Thank you Harry, Adam, Stuart and all the rest of the Team.
Keeep up the good word and yes - Congratulations on your excellent award.

Reply from Smart Hosting
For managing domain names I can't fault…
For managing domain names I can't fault them. If you have multiple domain names you want to purchase and manage I would recommend Smart Hosting both on service and on price.

Reply from Smart Hosting
These guys go the extra hundred miles!
Putting my websites with these guys was the best decision I made. Rock solid hosting, loads of features and fantastic support at a great price. Can't recommend them highly enough!

Reply from Smart Hosting
Absolutely excellent service
Absolutely no reservations. It feels like dealing with a very small company but with expert staff. Support emails are prompt, solve the problem and are friendly. I recommend Smart Hosting all the time.
I love these
I love these, they are very understanding and if you need any help there always online so I would recommend going to these :)

Reply from Smart Hosting
Why people give less than 5* is a mistery
I have seen some people giving less than 5 star reviews for these guys and I really cannot imagine why that must have been. I have found them to be very responsive and they had me moved over from my previous reseller all in one afternoon. The user experience so far and customer service is also top quality. Highly recommended.
Thanks guys.

Reply from Smart Hosting
Absolutely outstanding customer service.
Absolutely outstanding customer service. Very quick response in the early hours of the morning. Couldn’t have been more efficient or helpful. Highly recommend these guys.

Reply from Smart Hosting
Fantastic support
Fantastic support, I just raised a support ticket and it was correctly answered almost before I even opened my email app.

Reply from Smart Hosting

Reply from Smart Hosting
First Rate
The fastest,politest, most efficient customer service I’ve had on the net. Many thanks Jordan

Reply from Smart Hosting
Best Customer Support
Best Customer Support, Fully Reliable. I tried many others, but this is where I stopped and I am very pleased. Thank you, guys!

Reply from Smart Hosting
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