Smart Hosting Reviews 844

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Consistently awesome support. Amount of times this company has helped me is ridiculous, always super knowledgeable and nothing too much trouble. Brilliant company, what is so surprising too, is the... See more

Rated 5 out of 5 stars

I've been with Smart Hosting for close to 3 years now. At first the service was outstanding, then when they merged with Krystal service took a major wobble! However, that's all a dim & distant... See more

Company replied

Rated 5 out of 5 stars

I wrote a review here of SmartHosting some three years' ago, soon after having my first domains with them. In that review I spoke of their brilliant customer service (one wonders how they keep findin... See more

Company replied

Rated 5 out of 5 stars

Have been with Smart Hosting since April 2016 and have recently had all my sites moved onto a new VPS which was setup by Stewart. Service was exceptional - from excellent advice on planning the move... See more

Company replied

Company details

  1. Web Hosting Company

About Smart Hosting

Information provided by various external sources

Smart Hosting is dedicated to providing the best service possible at all times. Whilst we strive to ensure all the experiences our customers have with us are outstanding, we understand that at times, we may fall short on your expectations.

If you've had a less than stellar experience please email us on complaints@cpanel-hosting.uk so that we have a chance to learn about what's gone wrong and put it right.

Review sites are a last resort when internal complaints procedures have failed.

You can see our full Complaints Procedure at https://www.cpanel-hosting.uk/complaints

Contact info

4.1

Great

TrustScore 4 out of 5

844 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly cheap, incredibly great service, incredibly great people!

Incredibly cheap, increadibly great service and incredibly great people. The support has been immensely helpful and friendly, the service is cheap for what you get and everything is on a proffessional level.

September 12, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you for the kind review!!

We do try our hardest to be as helpful as possible, I will pass on your feedback to the team.

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

These guys are God sent.

These guys are God sent.
I can't believe there is such an amazing hosting company like this.
the support is immaculate, if you have any issues they will go to hell and back with you to get it sorted, I would definitely recommend their services.

September 12, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

That's very kind, thank you! we are always happy to help.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

I had a complicated issue and Mike W…

I had a complicated issue and Mike W from tech support was patient, thorough and guided me through to a possible solution. I have yet to resolve the issue completely but his assistance has definitely got me closer to a solution with the promise of more assistance should I need it. He did this while suffering with a stinking cold too, much appreciated.

September 12, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, John, for your kind review, thankfully Mike has now recovered ;-)

I will pass on your feedback.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

The real deal

The real deal. Great service, have never let me down.

September 10, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Simon, we will make sure we keep it that way!!

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

I've been with Smart Hosting for a…

I've been with Smart Hosting for a while since migrating from a troublesome host, and I've been nothing but impressed. They're quick to reply to the queries I've had, the functionality of the customer area of their website is brilliant and easy to use, and I've not once noticed a drop or slow down in my connection to the bits I have hosted with them. Take it from someone that's spent a long time looking for a decent host for a good price - these are exactly that. You won't be disappointed.

August 28, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Jamie for taking the time to leave a review, we do work night and day to ensure that our platform performs and remains stable & fast.

If you need anything do let us know and enjoy the service!

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

Fantastic customer service and they…

Fantastic customer service and they really go the extra mile! Could not recommend them highly enough

August 24, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Kyle, that's very kind!!

As always if you need anything do let us know and I have passed on your compliments to the team.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Fantastic support every time I need…

Fantastic support every time I need help. I have been a customer for over 2years and wouldn't hesitate them for recommendations.

August 23, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you for taking the time to leave a review, Glenn and for being a longstanding customer.

I hope you are enjoying the service and if you need anything do let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

This is a much needed review update. Best service in the UK.

This is a much needed review update.

I have been with Smart as a reseller of both shared and VPS hosting for some 4+ years. In that time I have gone from YEAH the best hosting company in the UK, to W#F has happend to my service. In the last year and a half (at least), and since the company partnered with Krystal I have found the company to have re-evaluated much of what they offer, including level of service, support, solutions and customer focus.

Its very clear that in the recent year that Smart Hosting have gone above and beyond to correct their mistakes and provide a solid platform from which I operate my business.

With consistant support service, that is quick and efficient. Hardware upgrades like all the time. And improved customer service. Smart in the past and their COO who has also been in touch personally to say please just hang in there with us, we will get this right especially for our clients that have been through the thick and thin of it, they pulled it out of the bag.

If you read reviews some very long time ago, you would have clearly stayed away as a new customer. But let me put it this way, their are hundreds of thousands of hosting companies out their, so why choose Smart? Because thay turned everything around and proved their worth, take It from me, there are not many companies that actually give a S#*t, but Smart does and always will.

Yes they had some troublesome times, but we are all human. And sometimes it just takes that little bit of faith and belief to stick it out, I did and so did Smart.

So was it Smart to stay? Probably the smartest decision I ever made.

August 22, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks for the honest review, Adam, we really do appreciate your comments.

The merger with Krystal did as with most mergers cause some platform-wide upset, this was however necessary and while could have been managed better has transformed both our capacity and service offering.

We honestly do appreciate you sticking with us through the tough times experienced early 2017, it's nice to see that you have experienced the benefits and with further improvements and features in the pipeline we really do plan to continue now on the correct footing.

As always if you need anything do let us know!

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

I am super- impressed

I am super-, uber-impressed with your service.

I was speaking to Dom, on your chatline - for ages. I'm a technophobe (THAT generation) and he was amazingly patient and kind with me. He tried everything he could to help me, and finally, we managed to get my emails up and running.

Extremely impressive, Smart Hosting. This is the second, excellent interaction I've had, on your chatline, with Dom.

August 22, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Gen, we are always striving to improve our service and understand that our customers have varying levels of experience. If you do need any help in the future you know where we are, I will pass on your compliments to Dom.

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

Excellent Customer Service - Above and Beyond ...

Excellent Customer Service support for all you queries. This has been so far the best company who have provided a great customer support. They have always gone above and beyond their normal call of duty in any case.

I can and will recommend anyone who wants any kind of hosting to be with Smart Hosting. The guys sra always willing to help and raise and complete the ticket within 24 to 48 hours.

Thank you Harry, Adam, Stuart and all the rest of the Team.

Keeep up the good word and yes - Congratulations on your excellent award.

August 19, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you for taking the time to leave such a glowing review. We do always try our best to go above and beyond the norm, so your comments are appreciated. I have passed on your praise to Harry, Adam, Stuart and the team.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

For managing domain names I can't fault…

For managing domain names I can't fault them. If you have multiple domain names you want to purchase and manage I would recommend Smart Hosting both on service and on price.

August 14, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Steve that's good to hear! thanks for the review.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

These guys go the extra hundred miles!

Putting my websites with these guys was the best decision I made. Rock solid hosting, loads of features and fantastic support at a great price. Can't recommend them highly enough!

August 7, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you for taking the time to leave a review, David, I will pass on your feedback to the team internally.

If you need anything do let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely no reservations. It feels like dealing with a very small company but with expert staff. Support emails are prompt, solve the problem and are friendly. I recommend Smart Hosting all the time.

August 7, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love these

I love these, they are very understanding and if you need any help there always online so I would recommend going to these :)

August 7, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks for the feedback, Aaron.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Why people give less than 5* is a mistery

I have seen some people giving less than 5 star reviews for these guys and I really cannot imagine why that must have been. I have found them to be very responsive and they had me moved over from my previous reseller all in one afternoon. The user experience so far and customer service is also top quality. Highly recommended.

Thanks guys.

August 7, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Lovely feedback, thank you!!

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Absolutely outstanding customer service.

Absolutely outstanding customer service. Very quick response in the early hours of the morning. Couldn’t have been more efficient or helpful. Highly recommend these guys.

August 5, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Gordon, I will pass your feedback to the team, any issues you know where we are! ;-)

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Fantastic support

Fantastic support, I just raised a support ticket and it was correctly answered almost before I even opened my email app.

August 2, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Great, thanks, Dave. I have passed on your feedback to the team.

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

Excellent

Excellent. Thank you for your quick support.

August 2, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you for the feedback!

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

First Rate

The fastest,politest, most efficient customer service I’ve had on the net. Many thanks Jordan

July 31, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Iain, I have passed on your feedback to Jordan, if you need anything do let us know!

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Best Customer Support

Best Customer Support, Fully Reliable. I tried many others, but this is where I stopped and I am very pleased. Thank you, guys!

July 31, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you Boryana, for the lovely feedback.

Kind regards,
Dave Kimberley - COO Smart Hosting

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look