Smart Hosting Reviews 844

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Consistently awesome support. Amount of times this company has helped me is ridiculous, always super knowledgeable and nothing too much trouble. Brilliant company, what is so surprising too, is the... See more

Rated 5 out of 5 stars

I've been with Smart Hosting for close to 3 years now. At first the service was outstanding, then when they merged with Krystal service took a major wobble! However, that's all a dim & distant... See more

Company replied

Rated 5 out of 5 stars

I wrote a review here of SmartHosting some three years' ago, soon after having my first domains with them. In that review I spoke of their brilliant customer service (one wonders how they keep findin... See more

Company replied

Rated 5 out of 5 stars

Have been with Smart Hosting since April 2016 and have recently had all my sites moved onto a new VPS which was setup by Stewart. Service was exceptional - from excellent advice on planning the move... See more

Company replied

Company details

  1. Web Hosting Company

About Smart Hosting

Information provided by various external sources

Smart Hosting is dedicated to providing the best service possible at all times. Whilst we strive to ensure all the experiences our customers have with us are outstanding, we understand that at times, we may fall short on your expectations.

If you've had a less than stellar experience please email us on complaints@cpanel-hosting.uk so that we have a chance to learn about what's gone wrong and put it right.

Review sites are a last resort when internal complaints procedures have failed.

You can see our full Complaints Procedure at https://www.cpanel-hosting.uk/complaints

Contact info

4.1

Great

TrustScore 4 out of 5

844 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is an exceptional service!

This is an exceptional service!

For almost 2 years, I've been a reseller of this hosting. I had my doubts at the beginning, however when I decided to jump into this business, I trust in the guys giving this excellent service and, so far I didn't get any kind of neither issues nor complains from the customers I'm provisioning this service.

So, if you need a hosting service which excels in anything, this is the one by far.

December 19, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Carlos! I am glad that we were able to reassure you and remove any doubts that you had. Enjoy the service and here's to another 2 years ;-)

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

Excellent Hosting provider on earth

Excellent Hosting provider great support, I have been using their service for 4 years now. I am pleased. Please try this hostings provider as their price is very reasonable.

Thanks.

December 18, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you for your review, that's really very kind.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Fantastic support, low prices and plenty of control.

The prices are extremely competitive, which is always appreciated.

Of particular value, though, are the support staff who always seem willing to assist and take the time to get to the bottom of any issue that might arise - a far cry from companies who either require you to jump through many hoops before getting to speak to someone competent, or simply saying that they can't help.

A final point I'll add is that you will typically have plenty of control over your account. I migrated away from my previous provider because they would only allow me to install extortionately priced SSL certificates purchased through them. No such issues with Smart Hosting, so far - and my general impression is of a company that truly values their customers satisfaction.

Fantastic service.

December 13, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you for taking the time out to leave an awesome review. We are always on hand to help with any issue and do as you noted in the review, really care about our customers.

Enjoy the service and I am glad that we were able to assist.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Excellent support

Excellent support at all times. Very rarely wait over 5 mins and they always seem to sort out my problem.

December 8, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Glad to hear, thank you for taking the time to leave a review, we do really appreciate it.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Great support from Kris

Great support from Kris, sorted out a wordpress security issue for me very impressed and grateful for the fix

December 8, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Mathew, I have passed on your feedback to Kris. We are always happy to help, please do let us know if you need anything in the future.

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

Really helpful support and a quality…

Really helpful support and a quality service. No complaints.

December 5, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Glad to hear! Thanks, Jordan for leaving a review. Enjoy the service and if you need anything please do let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Outstanding Hosting Company

Over the past 20 years I’ve changed hosting company 4 times, each time seeking better performance, value and service. Having been with Smart for three years now I can’t see myself moving again for the foreseeable future.

I have a reseller server with Smart: 32 processors, SSD Disks, I can choose between PHP 5-7+, I have 130gb of RAM, WHM/cPanel, LiteSpeed, SpamExperts and free Let’s Encrypt, DDoS protection and all 100% powered with Renewable Energy and outstanding value for money. I also have 99.98+% uptime and <200ms response time. And if you host websites for a non-UK market, there is also free access to CloudFare with a single click...

This is rock solid, super-fast shared hosting.

Don’t get me going on the support! It’s even better… The knowledge base is excellent, there are instructional videos, the ticket system is super simple and fast, and of course there is almost instant response on live-chat. Plus of course you always get your problem solved by the incredibly polite, intelligent and knowledgeable team.

If you don’t migrate to Smart, which is also ridiculously simple if you already have cPanel hosting, you are seriously missing out.

Do it now.

You won’t regret it.

Andy

P.S. Thank you to the whole Smart Team

December 4, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, Andy, for taking the time to leave such a lovely detailed review of the service we do honestly all really appreciate it.

I have passed on your feedback to the support team. Have yourself a great Christmas and if you need anything at all, do let us know. ;-)

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Great support very helpful

Great support very helpful, fast response time, fast servers & a great cost, highly recommend!

December 3, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you Forze, that's very kind.

Enjoy the service and if you do need anything, please let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

2 Years on and Still very happy

OK, it's just on 2 years now since we migrated a large network of client sites from managed dedicated servers in France to the Reseller account we have with these guys.
During those two years everything has been brilliant, both sites and email services have been stable and fast.
Support I find compared to other hosts I have been with over the last 20 years, Heart and Demon to name a few, has been second to none, in fact they set the standard that all other hosts should be aspiring too.
So in a nutshell I would recommend hosting with these guys any day of the week :-)

December 3, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you for taking the time out to leave an awesome review, we really do appreciate it.

We will make sure that everything remains just as fast!! Enjoy and if you need anything, do let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

So much more than any other hosting company

I have been using Smarthosting for a few years now and have one of the best platforms around and now with GIT in-built into the Control Panel of every account we host with them has so many added bonuses.

This company are probably the best value for money, great support services and documentation. Literally everything ready to go out of the box!

December 3, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Aww, thanks, Andi! I will pass on your feedback to the team.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 2 out of 5 stars

Service changes

(Original posting) I was a little nervous about moving my hosting, but it was all done with a minimum of fuss and (so far!) no errors. Thanks.

edit: 2019: New service changes: I am registering my strong unhappiness with the plan changes - like others, I am facing a 100% or more price increase with a decrease in actual features; in fact, the proposed package is now going to be pretty much identical to the hosting service I left in order to move to Smart in the first place! It's even more depressing when I've only been a customer for three months...
I am one of those folk who use a small amount of diskspace but a number of unique domains. I'd be very interested to have an actual answer as to what it is about unique domains that means that having more than 2 requires a doubling of costs (but that the standard package can still have 2 so it doesn't look like a justifiable restriction.)
Specifying a limited storage space seems fine - albeit seeming rather like penalising folk who play fair - but domain limits just seem arbitrary.
I was so pleased to find a UK-based hosting service with a good set of packages. I fear that external pressures are forcing you to become merely a clone of other services. :(

November 27, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, David, for leaving a review, we are always on hand to help along the way. I am confident you won't have any issues, but if you do, please let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Great service

I have been with Smart Hosting for about 5 years now, its rock solid, had some errors I have created myself even then support have fixed them really quick.

November 23, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Glen, for leaving a review and thanks for staying loyal, that means a lot.

If you need anything please let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Best Technical Support.

I've been with smart hosting for several years. The hosting is great, fantastic uptimes, super fast cloud hosting, no restrictions on the number of websites you can host, no restrictions on storage or bandwidth... the list goes on.

However the best thing by far is the quality of their technical support. They really do go the extra mile. I've given then some borderline cases if I'm honest. I mean problems which were on occaision not really their problem at all, (I'm really sorry, forgive me). But they've not once told me it's not their problem. Instead they stepped in and really helped me when I was well and truly stuck. They are kind and really know their stuff.

You can have the best hosting in the world, but without first class support it means nothing. So I will be sticking with them for their tech support alone. Plus the hosting is actually great.

November 23, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, Jules, for taking the time to leave a review, we do fully believe that our business is "our staff" and take every effort to only recruit exceptional people.

I will pass on your feedback to the team and we are always here and happy to help if you need anything.

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

I am with Smart Hosting since 11/2015…

I am with Smart Hosting since 11/2015 and recommend to everyone.
Their UK customer support is competent and very helpful.

November 23, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thanks, Adam for remaining loyal! If you need anything please do let us know. We look forward to working with you for another 3 years to come!

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Still couldn't be better

I wrote a review here of SmartHosting some three years' ago, soon after having my first domains with them. In that review I spoke of their brilliant customer service (one wonders how they keep finding such nice staff), solid hosting dependability (and speed, security, etc.), and fantastic (and honest) pricing (e.g. you get 'free' with them what other webhosters sting you for). All that's changed is that I now have many more domains with SmartHosting. For just as they surely were, they are now: unbeatable. You absolutely will not regret entrusting them for your webhosting needs.

November 22, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, Paul, for taking the time to leave a second review, that's really appreciated.

We do work really hard to only recruit exceptional staff, I will pass your kind feedback to the team.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Best web hosting company with excellent…

Best web hosting company with excellent support
I have been using Smart Hosting’s service for a couple of years and I am very happy. I have more than 200 websites on their premium reseller. Their support is excellent. I am very happy to be with Smart Hosting. I Would highly recommend them to anyone. Thank you SMART and SMART Team.

November 20, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, Ramesh, that's a very kind review, I will pass your glowing feedback to the support team.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Couldn't ask for anything more

We were looking for the solution that would best match our requirements and had gone with another company first before we knew of Smart Hosting. The stint with the other company lasted for just over a month before we joined Smart. The journey since, which is almost 2-year now did have had it's own ups and downs but we always got a response to any of our queries at a record time. The service has been simply flawless and not to mention those wonderful people at support. It's not just the purchase but the satisfaction of post-purchase support, system update and everything else that gives you a peace of mind. And, what more could one ask for?

November 20, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, Angel, for leaving a lovely review, that's really very kind.

As, with any service, there will always be a time that support is required, its how you then deliver the support which really counts.

Your feedback is really kind, I will pass this on to the team, we look forward to working with you in the future and if you do need anything, please let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Advertisement
Rated 5 out of 5 stars

Excellent support and migration assistance

Migrated 90+ sites with their assistance. Sites and ftp feel quicker already. Excellent support - thank you very much.

November 20, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, Jonathan, we really do appreciate your feedback, enjoy the new service and if you need anything, please let us know.

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 4 out of 5 stars

We have been with Smart Hosting for 5 years

We have been with Smart Hosting for a few years and have tried other companies, and in the end returned. They offer a good service with good support even on unmanaged servers which ours was.

November 19, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Thank you, Robert, for taking the time out to leave a review.

I will pass on your feedback to the support team and if there is anything we can better to gain that 5th star, do let us know ;-)

Kind regards,
Dave Kimberley - COO Smart Hosting

Rated 5 out of 5 stars

Best web hosting company I've ever…

Best web hosting company I've ever used!

The server has a very low response time, everything is configurable and it's very good value for money. Only needed to speak to support twice, regarding setup and I had the answers almost immediately.

November 17, 2018
Unprompted review
Smart Hosting logo

Reply from Smart Hosting

Awww, thanks, Adam!

We have invested heavily in our platform so I'm glad that shows if you need anything please get in touch and thanks again for the review!

Kind regards,
Dave Kimberley - COO Smart Hosting

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look