Best Use Auto Parts LLC Reviews 324

fast response on initial request for quote. provided photos when paid in a timely manner. follow up communications on how is the motor. only negative remarks would be to provide the same detailed... See more

These guys made purchasing our transmission easy from start to finish! Two years later when I contacted them about obtaining paperwork again, Shawn Z took care of everything and sent me what they had.... See more

First engine they sent arrived quickly even though it was around Christmas time, but our mechanic refused it because it was dirty. They promptly sent another one which he installed. It has been runni... See more

I ordered my 2.o ltr 4 cylinder first of February. Immediately Sofia was set as my customer support representative. I received up to date notices on my engine progress. Sofia sent me pictur... See more

Excellent Service!! STEVE was very Knowledgeable, Patient, Kind & Helpful, When we decided to purchase an Engine!…. Good Quality & for a Good Price!! He Always Followed Up & Our Family is Very Bless... See more

My son's 2006 Jetta TDI needed a transmission. Apparently it's an odd ball transmission?? and my local shop couldn't locate one. Best Use Auto Parts had several with varying mileage use. Jennifer... See more

Made the buy because of the good pricing, transaction was easy and the company contacted me right away with more info on shipping and details. Sofia kept in contact with me through the entire process... See more

From the beginning this has been one of the best transactions I’ve done in a while. Ms. Sofia was very instrumental in keeping me informed of my purchase and tracking information. Thank you Ms. Sofi... See more

Best Used Auto Parts really came through for me. I had attempted to purchase a 2005 Subaru WRX automatic transmission from 2 other businesses. The other businesses both assured me that the transmissio... See more

I bought a 2013 Hyundai genesis engine with low miles on it under 100k…Susan and Brian helped me with the purchase and shipment out to California; that the best move I’ve made in a long time. The engi... See more

Best Use Auto was able to find a engine and get it shipped out very quickly. Although the representative said it had a turbo and it didn't it would have just been a bonus. Got the engine installed it... See more

I got a call this morning from them told him I already got a transmission and didn’t need their services. After I hung up he called back 22 times harassing me over not needing a transmission. We are d... See more

The entire experience was so smooth! Jennifer talked us thru everything she answered all our questions and checked in with us to make sure we received the Transmission and called to check on how every... See more

I was going through a lot of trouble trying to find a new motor for my car. I found this place by accident and I’m glad it happened that way. Started receiving help in chat and immediately was interes... See more

2 representatives; Sofia and Jason were truly a life saver to me. They delivered as promised and were so thankful to be of service going above and beyond the call of duty. They were determined in tryi... See more

It was an overall great experience. Sofia always kept me updated in a timely fashion even when the snow storm came and the shipment got pushed back. She made sure I knew what was happening and what to... See more

The motor I purchased from these guys is as they said it was and very good condition and is well worth the money. Also Sofia kept me informed of everything all the way through and was very helpful tha... See more

I recently bought a car part from them, and my experience was excellent. Sofia (there representative) kept me updated at every single step until the part arrived, which gave me a lot of peace of mind.... See more

Best use promised delivery within 5-8 business days. The engine was at the mechanic’s shop on the 4th day. The mechanic found no issues with the engine. So I’m very satisfied with the results of buyin... See more

After spending so much time replacing my motor with this company’s used motor I find out it is blown up and I spent another 180$ for a mechanic to tell me this. Would not recommend doing business with... See more

I want to strat of by saying Thank you very much to Sofia for always being in contact with me on the shipment your customer service is great and best use parts should be thankful to have a team playe... See more

Suzanne really helped ease anticipation through this delivery process. She was able to make The whole experience feel slick and easy. It came a lot quicker than expected. Thank you thank you thank you... See more

Worst customer service ever, I’ve order a transmission for my camero on may 19, 2025 and it’s been 2 weeks every single day calling them when will it be ship , all they said it’s delay or they testing... See more

Brian and Dewan did an outstanding job getting me the part I needed for my hummer they made sure the fit and style was perfectly correct and handled it professionally and curiously. Will use them agai... See more

Excellent customer service. I mistakenly ordered the wrong transmission. Before it was shipped they realized my mistake, contacted me to confirm and adjusted my order. I will use them again for any o... See more

Hi my name is Camille Ramjohn I did an online purchase of a transmission. Tom was very helpful . He helped me with my purchase . Then Jennifer was very helpful into making sure my order got delivered... See more

WORST COMPANY EVER...BUYER BEWARE. This is the most unprofessional company I have ever dealt with in my life. For starters, I was sent the wrong engine and the engine that I was sent was completely sl... See more

dealing with this Autoparts specially with Mr. Tom has been a great experience. I will continue buying parts here. Everyone else should also buy here.

Excellent experience from start to finish. Their team communicated clearly to make sure I ordered the correct car part for my vehicle, followed up promptly to confirm details, and kept me informed thr... See more

Excellent customer service with updates via phone and email. Fast and professional shipping. Rep also followed up after unit was delivered. Part received was in good condition.

I ordered a cummins 5.9 engine with under 90000 miles. Thats what I paid for. I received an engine with 266,000 miles on it per Carfax. The reason I know that is they send a label with the vin. numbe... See more

The website was pretty straight forward and easy to use. Got the privilege of meeting Sofia who was in charge of giving all the shipping info. Motor arrived when the shipping instructions said it woul... See more

Best used sold me a bad transmission. Tom Pace promised me he was going to pay for the mechanic shop to remove the bad trannny. In a NUT shell my automobile has been sitting at Cobb... See more

The communication has been a pleasant surprise, it's hard to get status updates from anywhere nowadays. Thank you for keeping me in the loop. Excellent customer service.

They say they test their engines but I would not trust them. The engine I purchased was advertised as a good engine with less than 60k miles. I had it installed. It had a fairly loud tick in the... See more

They are real and legit ,I can’t thank them enough for making sure I got my engine,they stayed in the phone with me the whole time until my application went through ,10 stars thank you guys!!!!

I haven’t installed the unit yet but it was delivered to my house with no extra cost. Showed up on a pallet and appears to be in good condition. Has the detent cable and all the electrical connections... See more

Mr.Brian did an excellent job from the beginning of my purchase to follow-up after the installment of my transmission for my Chrysler town and country LX 3.3 v6.

5 stars no issues easy employees to deal with! Answered all my questions very quickly will do business with this company in the future Suzzane was great!

WORSE PLACE I HAVE EVER DONE BUSINESS WITH. THEY WILL LIE TO YOU OVER AND OVER AND THIS IS NOT HOW YOU ARE SUPPOSED TO DO BUSINESS EVER. I DO NOT RECOMMEND THIS PLACE TO ANYONE. AGAIN DO NOT DO BUSINE... See more

Motor was delivered within days in a timely manner. Motor is used, but runs less smoothly than previous motor which was even more used by 100,000 miles. Car shakes, and feels like it sputters when i... See more

Your team was very professional and full of information. John and Sofia are very good at what they do. You plan on keeping them. Probably should give them a raise too. Thankyou!

Easy and fast. Sofia kept us up to date on all aspects of our transaction. If I ever need another motor will definitely use them again.

Definitely a 5 start review, really helpful employee and fast delivery. I want to say also thank you to all the employees that helped me. Especially Suzzane🙏🏼

The shipping process was interesting and could be more structured not sure if the part works quite yet because the mechanic is still fixing the car. Suzanne did a wonderful job on trying to keep me in... See more

Fast shipping and item purchased was as advertised. Would recommend using this company again. Thanks, Old School Customs.

I did buy an engine they told me that it had only 40K miles and it was not the case. When I received the engine it was very dirty with black oil all over, then the sparkplugs were damaged due t... See more

My experience with BEST USED AUTO PARTS was so GREAT because from start to finish the personnel were very professional, courteous, respectful, knowledgeable, and helpful. The company's name fits the c... See more

Ms Sofia Bloom thank you, I was worried at first but she assured me that everything was going to be alright, she walked me through every step, step by step the hole process from beginning to end was v... See more

Best Used Auto Part is horrible. They sent us a bad part then won’t to charge me to trash it. I paid $2100 in good Faith they kept $250 dollars of my money only giving me back 1850. I’ve contacted cap... See more

Sofia kept me informed throughout the process of getting my engine to me and making sure I had tracking on it an checked up on when it was delivered

Great customer service!! Sofia was a huge help. She kept me informed of my orders status and was always available for any questions I may have had

VERY HELPFUL, always be kind and notify me about all the information about the item i order Excelent work by Sophia⭐️⭐️⭐️⭐️⭐️

Exceptional customer service with Brian and John. They have quality products and I would recommend Best Use Auto Parts to friends and family.

I was personally extremely impressed by their service and customer service. I have to say a lady by the name of SOFIA helped throughout the process. Her service is first class and if this company i... See more

Jennifer called to check the status of the transmission. Though I did say that is was not yet installed. So there for can’t quite tell you my overall satisfaction. As far as customer service so far is... See more