While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Founded in 2004 by the Elm family, Be Cool Refrigeration & Air-conditioning has grown into a close-knit, London-based team that specialises in keeping local businesses comfortable. We listen first, offer clear, honest advice, and stick to upfront prices so clients never face clock-ticking surprises. Our engineers are on call day and night, and with well-stocked vans and lots of experience we usually sort a breakdown on the first visit. From restaurants to office blocks and high-street shops, we look after each site as if it were our own, keeping spaces cool, compliant and energy-efficient around the clock.
35-37 Ludgate Hill, EC4M 7JN, London, United Kingdom
3.8
10 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely Brilliant service!
Very much on point with quick responses, and the full advise on the unit needed for the area in question.
Installation went very smoothly, with very professional onsite engineers, who have left everything perfectly clean and tidy after the installation.
100% recommended.
Great service, fair pricing and quick response! Many thanks for the help guys
My Ice machine works fine but thought it might need a descaling for an upcoming busy summer. Called them to have descaling service for ice machine for £400+. They came in and do the descaling, but ice machine fails to work afterwards. They clearly broke my ice machine. Business fails to trade properly as a result of their failure. The “senior engineer” said that a few components are broken and needs replacement, this company gave a quotation of £900! Keeps repeating that the components were broken before descaling, but how could the components be broken when ice machine was working perfectly fine before descaling? How can this “senior engineer” be trusted with further works? And this is their one and only senior engineer for ice machine!
No compensation, no refunds,
no gratitude towards their failure, but asks for more money!
TOP ENGINEERS? FOLLOW UP IS GREAT AND TECHNICIAN ARE VERY MULTI-TASK
THANKS FOR ALL
Great service from team at Be Cool! Very supportive and professional, never felt pushy. Took time to explain all options for us to selected best install option for our place. Fairly priced and above all work done to high standard. Very pleased!
Reply from Be Cool Refrigeration
Thank you for the kind words, we really appreciate you taking the time to share this. Glad the team helped you find the right setup without any pressure. Happy to hear you’re pleased with the installation and service. Always here if you need anything in future.
Services were amazing by the team they made sure to properly install AC at my home.
Reply from Be Cool Refrigeration
Thank you for the lovely feedback. Glad the team took good care of the installation and got everything set up properly for your home. We appreciate your support.
Be Cool refused to refund us for a faulty component. DO NOT USE THEM OR TRUST THEM.
Terrible customer service.
We lost thousands of pounds
I strongly advise caution when dealing with this company.
We contacted them to report a fault with our fridge and paid a £180 call-out fee. The engineer identified an issue with the fan and charged us an additional £390 for a follow-up visit and repair.
However, during the second visit, he then reported a new issue with the condenser. As a result, a new fan was installed in a fridge that still doesn’t work, leaving us £570 out of pocket and with no resolution.
I would like to believe the initial diagnosis was simply incorrect, but this experience has led me to question the company’s transparency and approach to customer service.
Despite several email exchanges, it became clear they were unwilling to take responsibility or make any genuine effort to resolve the issue.
Unfortunately, based on my experience, I cannot recommend their services.
Reply from Be Cool Refrigeration
Thank you for your feedback, though we are naturally disappointed to read your comments.
For transparency, we’d like to clarify the facts:
You contacted us regarding a fridge fault. Our engineer attended under our standard call-out fee of £150 + VAT, diagnosed a faulty fan, and also advised of a likely compressor issue due to excessive noise and poor maintenance. This was explained on-site to your staff, documented in the job report, and signed on the day. The same note was also included on the final invoice.
We then issued a written quotation for the fan replacement at £325 + VAT, which again clearly stated the risk of compressor failure. You approved the quotation and instructed us to proceed.
At the second visit, we replaced the fan as agreed. Unfortunately, the compressor failed at that stage an outcome we had already highlighted in writing. This was again documented and signed for onsite.
All works were carried out exactly as quoted and approved. We also extended a goodwill discount offer that covers our cost only, which was not accepted.
It’s also worth noting that we have successfully completed four previous jobs for you, all without issue. We are therefore especially disappointed that this review does not reflect the longstanding and professional service relationship we’ve built.
We remain available should you wish to discuss this further.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
