beautyamora.com.au Reviews 

111
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many people faced significant delays, with orders often not arriving or tracking information showing no movement from the warehouse. Customers frequently reported poor and unhelpful customer service, characterized by slow responses, generic replies, and a lack of accountability for issues. Reviewers also encountered problems with product quality, including items arriving damaged, tampered with, or causing allergic reactions, and some orders had missing products. The delivery service itself was often criticized, with packages left in unsafe locations, not received, or delivered at inconvenient times by couriers. Conversely, a small portion of people felt satisfied, noting receiving their orders quickly and without any issues, with some even placing multiple successful orders.

What people talk about most

Order

Users describe ambiguous interactions with order experiences, with many reporting significant delays, missing... See more

Product

Consumers find product quality to be a significant concern, with many reporting issues such as receiving... See more

Delivery service

People report negative experiences with delivery service, citing significant delays, with some waiting weeks... See more

Customer service

Customers had negative experiences with customer service, frequently describing it as unhelpful, dismissive,... See more

Service

Reviewers mention negative feedback about service, with many finding customer service to be non-existent,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The prices are good. There are lots of good coupon code offers that pop up. The website was a bit clunky. I lost my order and had to re-add everything because the site refreshed as I was checking o... See more

Rated 1 out of 5 stars

Purchased 3 May. Allegedly shipped two weeks later. Already very slow. By 3 June hadn't arrived and tracking showed it hasn't left the warehouse. Two weeks of emailing customer service requesting a re... See more

Rated 1 out of 5 stars

i’ve bought from beauty amora before with no issues but my most recent order never arrived, it hadn’t even left their warehouse as stated in their auspost tracking info. i’ve emailed them a dozens tim... See more

Rated 1 out of 5 stars

My parcel never even got from them to Auspost, I've been chasing it up for over a month and the customer service is abysmal. They keep telling me they're investigating and will get back to me in 1-3 d... See more


1.9

Poor

TrustScore 2 out of 5

111 reviews

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1.9

All reviews

(111)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 21/4 & today is 12/5 & still…

Ordered 21/4 & today is 12/5 & still have received no order. When I contacted them for an ETA, was advised due to 2 days holiday over Easter break, my order had not been processed. In this time & day, to wait almost 4 weeks is just ridiculous.

May 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered $300 of skincare

Ordered $300 of skincare, courier lost it (admitted it). Seller won’t respond for 4 weeks. No refund, no help. Shame, because I was a returning customer. Be careful buying from them, I also note there’s been a fair few reviews with some products being fake

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

This company promises to contact you in three business days but that does not happen! Without the help of PayPal (which has ony just been resolved) I would still be waiting for a refund of a faulty product that was sent back to them at my expense. I tried to contact this company so many times to just send me a new product but did not hear a word from them. Would not recommend buying anything from them!

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend …

I have ordered I think four times from this company, first three times were nice smooth transactions the last transaction, late October 2024 was nothing but a stuff around, the label was created but the package was never recieved by austpost and beauty amora just kept telling me they would look into it, I gave them 4 weeks then I put a claim through PayPal and ended up getting my money back, will never buy from them again, Lila Beauty is my go to now for k beauty

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

Lazy couriers used, and no support for parcels not received

I ordered nearly $100 worth of products from them on 5th Feb 2025. The items still hadn't arrived by 15th Feb so I contacted them and advised this. They said it would have to go through the couriers. The couriers sent photos showing that instead of driving up our drive, where there were numerous places to leave the parcel, they had left it next to the letterbox. As it was no longer there (and no-one else in the house had collected it) I assume it was taken. Since then I have had the run-around, and no replacement items or refund.
I will not use this company again.

February 5, 2025
Unprompted review
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Rated 5 out of 5 stars

My experience was brilliant.

I read the reviews before I tried buying anything. Even though the reviews are mixed, I decided to try it as they have PayPal as an option so you can claim your money back if anything dodgy happens.
The service was great! Nothing terrible happened at all.
I ordered a TirTir foundation and it arrived within 3 days. It shipped from Sydney to Brisbane. I received a shipping notice and updates the whole time.
The prices are extremely reasonable and shipping was cheap. I will definitely be using this website again.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Items received within 48hrs, all legit

I purchased several items from Beauty Amora without having read any reviews about the company and happily report all items arrived in under 48hrs. I actually emailed their customer service to ask if I could add to the order but they replied (within hours) to say no as it had been dispatched already. I wasn’t receiving any shipping updates. Anyway when I got home (Sydney metro) that afternoon the parcel was on my doorstep! I’m no expert in spotting fakes but everything looks legit. If I had read all these reviews first I probably wouldn’t have placed the order, however I am glad I didn’t because my experience was seamless. Will order from BA again for sure. It’s Jan 2025 - perhaps they’ve fixed all the issues they were having over the past few years?

January 24, 2025
Unprompted review
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Rated 5 out of 5 stars

FAST SERVICE, QUALITY PRODUCTS

I don’t usually leave reviews, but when I do, they’re always based on my honest experience. I was initially skeptical about Beauty Amora, but I can confidently say they exceeded my expectations. The products are excellent, and with their new warehouse in Sydney, the delivery was impressively fast. I placed my order on January 8, 2025, and received it by January 17, 2025.

Customer service was responsive, replying within their stated three-day window, and everything went smoothly. The products were securely packed and, from what I can tell, are genuine. Although I had some concerns earlier and left a review expressing my doubts, after trying the products, I’m convinced Beauty Amora delivers quality.

Delivery timelines can sometimes be unpredictable to some states, something that is outside of their control, but their team is helpful and quick to respond to emails. As a customer in Brisbane, I had no issues at all. I also appreciate that they now include English instructions on their packaging, which makes understanding the products much easier.

Thank you, Beauty Amora, for the excellent service! I’ll definitely be ordering again.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

WTF RE : negative reviews...?

I'm a bit sceptical about the reviews that I've read on Trust pilot about this company and question the motives. I have ordered a multitude of products off of them over the last two years and never had any issues so I don't know what's going on with the negative reviews...

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

THIS WEBSITE IS A SCAM

THIS WEBSITE IS A SCAM. I ordered off them almost 7 weeks ago and have not received my parcel. They are also refusing to refund me and saying it is something to do with the courier. DO NOT PURCAHSE FROM THEM. SCAM.

January 4, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM - BUYER BEWARDE

Beauty Amora is a scam - DO NOT BUY. I've been waiting on delivery of a very small item that, according to their latest excuse, could't be delivered by the courier. I purchased on 23 October - its 3 December and they could literally have posted it. They respond to emails promptly but offer ZERO helpful information. AThey have a .com.au domain and advertise "1-4 days delivery from Sydney warehouse" but are clearly not based in Australia. I'm super disappointed and I love K-Beauty but also relieved that I tested them with one small item. Two weeks ago they agreed to send me a refund "once the delivery was returned to them" - whatever that means given they clearly haven't sent it. It is no surprise that I have not received the refund. If you're still unsure after reading the reviews here, read the ones on Product Review or even their own website. They advertise 5 stars but that's also a lie. SCAM.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Beauty Amora

I was pleasantly surprised by Beauty Amora! Despite some negative reviews, I decided to give them a try and was impressed. The service was quick and professional, and the prices were better than other websites I’ve shopped on. My order arrived fast and in perfect condition. Highly recommend!

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

This company is FAKE FAKE FAKE

This company is FAKE FAKE FAKE. The website needs to come DOWN. Falsely advertisers that their warehouse is in Sydney and the office is Australian Based, LIES. Spent over $320 and then....SILENCE. I've reported them to Westpac Fraud, ACCC, ASIC (Fake Australian business Infinity PtyLtd) and lastly scam watch. Emailed them my intentions to bring them the F down.

July 30, 2024
Unprompted review
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Rated 1 out of 5 stars

Disgusting pigs!!!

Disgusting pigs!!!! I ordered over 100$ worth of products from these scammers. Never got the delivery, they were basically uncontactable and never refunded me !! they literally stole my money !! I am in disbelief.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

I placed an online order for skincare…


I placed an online order for skincare products, but unfortunately, none of the items were delivered. Despite following up persistently for two months, the company has failed to fulfill their end of the deal by either sending the products or issuing a refund. Their response has been evasive and unhelpful. I strongly advise against ordering from this company as they are clearly not complying with section 36 of the Australian consumer laws.

March 2, 2024
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Order never arrived, despite tracking details saying it was returned to sender they said they are still waiting on courier response. Not sure why the customer has to be punished for your issues with courier. Extremely bad customer service, it sounds like they use auto generated AI software.

March 11, 2024
Unprompted review

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