Bath Fitter Reviews 

Outstanding experience from start to finish. Expert technicians made, excellent customer service team, knowledgeable and professional salesperson consultant.

The installer (Christian) did an excellent job. He was kind,understanding and very professional. He did an outstanding job with caulking, leveling and alignment. The entire job was professionally done and it looks outstanding. Before leaving, Christian cleaned the area and left everything in good order. I highly recommend him for the installation.

If I can give them a 0 ⭐️ I would. They are just a bunch of scammers.

Bath Fitter of Deerfield Beach installed a walk in shower. Steve the installer did an excellent job in a timely manner. I would recommend this person anytime.

I am reviewing my bathfitter experience in Prince Edward Island. I was sold at tub and wall liner and made my deposit. I was scheduled an install date and then rescheduled. When they arrived the tub didn't fit. Another date was arranged and rescheduled to try samples tubs. After that another installation dated was given and rescheduled 3 more times! It's been 15 weeks since I made my deposit and after talking to their manager Ryan I was assured he would personally look after my file until it was complete and he said he would call me back about adding a discount. He never did. When I called him to talk about it the day before the install he was too busy to talk me but had a staff member call to tell me he would give me $250 off at 6k installation. that's not even half a percent! I wrote him an email telling him that was unacceptable. He never responded. I absolutely without a doubt would never recommend bath fitters to anyone. Hands down, a terrible experience. They also put a hole in our wall during install and took zero responsibility. So now I have to fix that on top of everything. Hire anyone else, but not bath fitters.

I had two bathrooms tub and enclosures done by Bath fitters in 2021. I had no complaint or question about the cosmetic work that was done the product looked great until about a month ago. I had water coming done in my living room ceiling from one of the bathrooms above. Well after hiring a plumber after we had to open up the ceiling to investigate the leak was coming from one of the tubs. The leak was coming from the overflow of the tub we took the cap off and found there was only one screw holding the back plate where the gasket sits therefore allowing water to pour out the overflow onto the ceiling below. After having cold Bath fitters of Fort Meyers several times they refused to take responsibility for the error in fact it is clear they could never put the second screw in to hold the back plate because the tub insert covered the screw hole !!

We had our bath tub shower converted to a walk in shower with glass doors by Bath Fitter. The work was done by Connor Taylor and we are very pleased with the installation he completed. He worked in a professional fashion, left our home clean and we are happy with our new walk in shower.

Our whole experience with bath fitters was excellent. From initial consultation, to installation which was done by Chris, and plumber, Mike. They worked very efficiently and were very personable. We love that it has a lifetime warranty and were amazed at only a one day install that is promised. We will recommend bath fitters to our friends and family, and when we need our other bathroom done, bath fitters will be called.

wanted to have a chair in the shower but was told it would be 400 dollars.also the flooring is slippery and was told it would be 450 dollars they could put a coating on it. it took two days.

I
The sales people came in and promised over and over that bathfitter stands by their product. After months and months of trying to get the glass doors clean, I gave up and called bathfitter. They said that if I had hard water Theresa nothing they could do. However the sales people never told us anything about this. I insisted that someone come ind see what I was talking about. As soon as the person they sent looked at the doors and said you have hard water ( as though he knew what to say). I would never recommend bathfitter to anyone. I am embarrassed for anyone to use my bathroom because it looks like I don’t clean the doors.

My mother in law spent 9200.00 to get a shower installed in her unit in Parksville, BC. Initially they were very pleased with it, but after some use found that it was too slippery and dangerous to shower. The Manager was rude when speaking to my mother in law, and told her that she had to pay extra for anti slip and the conversation "was over" . What we don't understand is why if they are putting in a shower for an elder person, that includes grab bars, why would they not include an anti slip surface in the quote , it stands to reason that a slippery surface is massively dangerous to anyone especially an elder person with balance issues. As the owners of a Construction company, we have the ability to fix this issue ourselves, for people that do not have this option STAY AWAY FROM PARKSVILLE BATHFITTERS! Ed is arrogant and un helpful.
To bath fitters in general anti slip surfaces should be automatic in your quotes, it's a no brainer!

Bath Fitter was professional, one day job and I love my new bathtub. There were a couple of things I wish I had known at the time of consultation. I was told that the tub was the same size as the one they took out but the before and after pictures shows that my tub was a little bigger. I wish I would have gotten my tub actual size and the size that the Rep put down. It's not much smaller so without proof I kept the tub. I wasn't told by the Rep the curtain rod was a permanent fixture. I would not have bought one. I like to change my curtains for different looks. Just be aware and measure everything you are replacing. I still love my bathtub remodel and would recommend Bath Fitter. But always have your own measurements and ask lots of questions during the consultation process.
Cathy A.
Converse, TX

Everything about the installation of our walk in shower was excellent from the first meeting with Todd McGowan who presented a very informative package. He also installed the unit himself with professional and timely work. We are extremely happy and satisfied.

Price quoted and agreed. Commencement date confirmed and adhered to. Work completed as agreed. Efficient and tidy workers. Agent Paul Dee a pleasure to deal with.

From the first day of meeting Paul from Bath Fitter we knew that we would not go anywhere else. He was very personable and gave us loads of options on renovating our bathroom. His team could not have been more professional and respectful of our home. They arrived on time every day and left our home spotless. I have to give a mention to Joshua and his team whom nothing was too much trouble. Our bathroom is absolutely beautiful and we could not be happier with it. I have no hesitation in recommending Bath Fitter if you are thinking of renovating your bathroom. Thank you so much Paul, Joshua and your team. Lisa and John Bright, Dooradoyle Limerick

We just had a new tub shower combo installed by Bathfitter. It looks great! Our installer Dominick did a great job. He explained everything he was doing and showed me as he was explaining. This whole experience was easy from beginning to end.

I installed a walk in shower 3 years ago in my basement bathroom. A tub was removed to make the install ready. The drain for the tub was in a different location than the shower drain. The had to cut a hole in the concrete to move the drain. They did not fill in the hole with concrete after positioning the drain. So that left a hole in the concrete around the drain. This past week we had 9 inches of rain. Water came into our basement through the hole they left and now we have to replace almost 600 square of floor covering in our basement. We have a sump pump but it could not keep up with the amount of water coming into our house. Bath fitters said they are sorry but will not do anything to resolve the problem. They tried to tell me they never fill the holes with concrete.

We met with the salesman on April 24th, and told him at the time what faucet and manufacture that we wanted for installation even though he kept pushing for another type. We adamantly said we did not want the one that he was pushing. Installation day came, and a white wall was installed with grey marble trim, and soap dish. We order Grey/White Marble not White. When I pointed this out to the man installing he said that he installed the wrong wall. Down came the wall and the faucets. When I saw the faucet - I again said - that is not what we wanted. I was told, it was on our paperwork and it is normally what we use. I asked for the salesmen to call me. No return call. The next day I called the service department to make sure that they would be coming on the following day to install the correct wall and the correct faucet. I was told again - it is what is on the paperwork. Again, I adamantly stated it is not what we wanted, please have the salesperson call me. Saturday came, new installer with the correct color wall, and I again told this installer that it is not the faucet that we wanted. Requested the salesman call me again. Glass doors were left with silicone prints all over and I called to have them come out and try and clean them on Tuesday. On Wednesday another installer came out, extremely nice and cleaned the silicone off the walls and doors. I again stated that this is not the faucet that we wanted. Again - I was told it was on the paperwork. I again requested the sales person to call me. I called the service department a week later, since I heard from no one - the faucet you have installed is what is on the paperwork. I don't know how many times that I can tell everyone that it is not what we wanted, and the salesmen, and his superior would not call me back as many times as I requested a call. At this point I was told the wall would have to come down to change the faucet and I would have to pay the difference, even though we were told that the Delta and Moen were the same prices at consultation. Extremely unhappy that we did not get what we adamantly stated that we wanted, and numerous times at that. The project looks nice, just not the faucet that we wanted. For $8500 you would think they would listen a little better and be more concerned, than to just keep telling me - its whats on the paperwork.

The quality of the product and the installation were great. Installer was very adamant about keeping the work area clean. Installer explained things in great detail and answered all my questions. The salesperson stated that it would be a one day installation. Scheduling department stated no, 1.5 days. Was told that the sales representative didn't know about the permit even after I stated we needed one several times during the consultation. For the price, I am happy with the product, however I would recommend that any timelines the salesperson states be verified BEFORE you make a deposit.

Since August of 2017 I have been very happy with my Bathfitters Bathtub/Shower install. It is very easy to keep clean and maintain. It is always a pleasant experience when one of their employees arrives to take care of any periodical maintenance covered the lifetime warranty. Speaking of that, I was pleased with Curtis Patterson for his Knowledge and Professionalism not to mention being friendly and working neatly. These are qualities you just don't see every day. You can't go wrong with "Bath Fitter"; Clearly, the best choice!