The company's gear isn't 'bad,' but they need to put a little more effort into customer service. 10 days and my order to the UK is still 'proceeding to carrier' EDIT Changed my rating to 4 stars bec... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Contact info
Poor Fit
I bought a pair of work shorts at my usual size (M) and they were far too small. I returned them and got a pair of size L. They sort of fitted but fitted like a sack of potatoes. I cant get them to stay on, always hitching them up! They are too short and very uncomfortable.
To their credit, they seem solid enough and the service was good. But the product is just bad fitting!
Return policy is torture
Return policy is torture, they have AI generated emails that confuse you. Proper torture
If I could put 0 I would
If I could put 0 I would ! I bought for 230$ of close size 10 for women and I could put 2 me in those clothes looks like they have been made for men and the joke is I have to pay 10$ to send it back never again !!! Bad quality bad sizing nothing is right I could have had the same at Kmart !!
Work pants shrunk so much after first…
Work pants shrunk so much after first wash I can’t even get my legs into them. Of course, zero response from the company.
Had an advert sent to me
Had an advert sent to me, l needed some new work trousers so I took a look. Every single item I clicked on in my Size was out of stock. Complete waste of time looking on there Website, don't bother.
No shorts, no reply.
Ordered from them almost 2 weeks ago, no shorts have arrived, no working shopping number. Ignored 5 emails I sent, finally left a bad review, got an email within the hour, replied. Been ignored again since.
If I could them zero stars on customer…
If I could them zero stars on customer service I would .
After weeks of waiting for products that supposedly take 5 days to deliver I still haven’t received them. So cannot comment on product quality .
I wish I had found the reviews before buying .
Zero customer service!!!!
There is absolutely no customer service, I was sent the wrong size boots and now cannot get hold of anyone nor will they respond to emails. Its an absolute joke!!! Definitely would not recommend.
Where is my refund you promised
Where is my refund you promised? Don't use this lot. They send the wrong item. Fail to exchange saying it is out of stock. Promise refunds but don't pay. 5 weeks now! Terrible.
I received these pants today and the…
I received these pants today and the material is not “built” for up and down squat workwear. They gather, and I have to keep adjusting myself. When I received them I did all the quality work-out moves that I need in them, and creased them hugely. So don’t know if I can send them back?
I bought some zip side safety boots from
I bought some zip side safety boots and took just over a week to arrive. Happy with the quality of the boots but was unfortunately too big and wanted to exchange them for a smaller size. I put in a request and got redirected to the shop app which told me my request has been accepted and to look in my emails for further information. Nearly a week has passed and still no email with a shipping label or instructions. Customer service seems no existent as I’ve emailed and have even tried to contact them on instagram. Very disappointing.
Returned an item and they took a…
Returned an item and they took a ridiculous amount off even though Id paid for delivery already. Totally unethical business
Very poor customer service and low…
Very poor customer service and low quality products, do not shop here i repeat do not shop here. They will send you damaged products and will not replace or refund for you. The quality of the safety shoes is horrible.
Not Waterproof at all
Bought the waterproof rain defend hoody and the waterproof trousers. THEY ARE NOT WATERPROOF! kneeled in a puddle of water to finish some concrete and instantly felt the water seep through. False advertising and really disappointed
Cheap workwear, awful service, DO NOT BUY!
I brought a pair of their safety trainers 2 months ago, these have started to fall apart significantly, I only use these to walk around a warehouse but these have fallen apart to the point they are now unwearable.
I contacted bad workwear customer services to claim off the warranty because surely any “safety shoe” that falls apart after 2 months of purely walking should have some sort of manufacturing defect.
But Rebecca was sure this was due to wear and tear and the claim was denied.
I suppose “Bad” workwear really do live up to their name.
Their Customer Service and Quality SUCKS
My husband purchased a pair of work pants 30/4. Within 2 months the stitching around the waist band has come loose and exposed the elastic. Put in a warranty claim (they have a 3-month claim window) and was denied. Apparently 2-months and 10 days surpasses their 3-month window. Will be taking this further as this is not acceptable. Avoid this business, their quality is not what it used to be and their customer service is non-existent.
Definitely worth buying
Was honestly dubious because of some reviews, but saw some work shoes that look just like air force trainers, got a pair, and honestly I love them, worn them for 3,13 hour shifts driving a forklift and running around, pretty much just like trainers. I got white for the trainer look, and really am so pleased with them, will definitely be buying again. Colleagues are so jealous lol. 🤣♥️
Brought a pair of work boots
Brought a pair of work boots. Tried them on seemed all good and comfortable.Wore them for 7 hrs straight and thought they take time to become comfortable. Unfortunately kept wearing them but my right foot gets extremely sore as the metal plate on top of my foots keeps digging into my foot. Took photos and of cause you can’t see the fault, so they have dismissed my claim. No phone call just a silly email saying there is no manufacturing fault that they couldn’t see in the photo. Very poor service. Don’t buy boots from them as they are so uncomfortable.
Received my Bad skinny leg work pants…
Received my Bad skinny leg work pants and they are an awesome fit and quality.. I was always an FXD girl but for the price and fit I'm now converted to Bad brand. Defiantly recommend these work pants
Made an order nearly a week ago and…
Made an order nearly a week ago and still haven’t been packed in a bloody box, let alone dispatched. Awful customer service experience also, I asked for assistance in finding out when it will be sent and they copied and pasted the email they sent to me when I first made the order. Would not recommend to anyone going through these guys, if my order isn’t processed by end of day tomorrow I will be getting a refund and going somewhere else.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








