Awaze Reviews 188

I booked a last minute holiday with a cheap deposit. My dad then had a stroke. So i couldnt go. I spoke to the team at awaze and said i would pay the remaining deposit on a specific date. Which i did and i have evidence of. Awaze then took me to court for the payment even though it had been made. Even with the judge ruling in my favour it has affected my credit rating which is now in the 300s. I habe been treated appaulingly. I have no way to fix this for myself. They did this to me whilst i was navigating everything with my dad. They shouldnt be able to have a company

My Family and I have just returned from Smithy House in Stainton, Penrith after a wonderful 4 day stay. The cottage was lovely, spotless and so well equipped with everything and more needed for a comfortable and cosy stay. The village was very picturesque and a great base to visit popular tourist spots. Also a big thank you to the owners Colin and Dame Dela Smith for keeping in contact and giving us all the information required. I would definitely recommend staying in this beautiful accommodation.

Terrible- wish I’d never signed up to let part of my house with Awaze and Cottages. Almost impossible to change text and photos and they seem to want to set the price ?? WTF lots of mistakes and inaccuracies and a real hassle. My house my rules

Avoid this circus they like to call a company! Haven or Park Dean Resorts are far better and you get a decent customer service with both. Even booking.com is better, but as for “awaze”they are a complete laughable joke as a company, whether it’s hoseasons or cottages.com, honestly avoid them.

If I could give less I would as an owner
Bullied told untrue information
Put into discounts after they were told I do not want to be involved
Threatening me with fines
If you look on our property reviews 5 star every time.
I have never let anyone down
This company is terrible to the owners and we are their business
Dont go with then

As an owner ...
Terrible company to deal with
Don't respond to emails/ web messages
Don't tell the truth
Discount when told not to
Have no idea of pricing
Not the top of the search engines anymore

Remember!! Awaze have holiday cottages.com and Hoseasons as part of their porfolio! This means thay don't give a toss about customer service! A massive company who act as though customers do not matter! Call it out as it is! Customer contact with both companies mentioned is atrocious. Think carefully before booking with either of these.

Another 1-star experience here. Unfortunately, Novasol has 4 stars on Trustpilot and one only realizes how bad they are when searching for Awaze.

Uninhabitable house, but Novasol refuses to refund or help
We arrived to a Novasol holiday home on October 4th and found it completely without electricity due to the storm that occurred the night before — no heating, no lights, no ability to cook — making it uninhabitable. We immediately contacted Novasol. Their replies admitted the outage was due to local weather issues, but they refused to provide any alternative, compensation, or refund. Their emails are attached/screenshotted.

According to Novasol’s own General Terms & Conditions, if a booking cannot be completed due to reasons beyond Novasol’s control, the rent already paid must be refunded immediately. Despite this clear clause, Novasol denied responsibility and withheld our payment.

Because no solution was offered, we were forced to secure alternative accommodation at our own cost. We are also in direct contact with the property owner, who confirms that even after three days, the house remains uninhabitable, still without electricity. However, Novasol still refuses reimbursement.

Our experience shows Novasol does not act in accordance with its own regulations. Practical advice: if you book with Novasol, be aware that in case of utility failure, they may leave you without help, a refund, or a place to stay.

As a property owner, my advice is simple: never do business with Awaze/Novasol. Their customer support is non-existent, and our communications have been repeatedly ignored, leaving us unable to exercise our legal rights. When they finally respond—often after more than two weeks—they simply claim that a previous colleague failed to forward the emails. Save yourself the frustration: avoid them, as they will drain both your time and your money.

booked this break through hoseasons, in an autograph junior lodge, these are not lodges these are caravans, the property i was in was a carnaby highgrove, which on carnaby website is sold as a caravan, but is marketed by both hoseasons and percywood as a lodge, dont be fooled into thinking you are getting a lodge, caravan was small and very narrow in the hallway between lounge and bedrooms,couldnt have 4 adults in this van, heating in van broke at 5pm on Saturday night, contacted on site handyman who couldnt repair ,so no heating or hot water till sunday late afternoon, so couldnt use hot tub as we couldnt shower, all dishes and cutlery covered in food, dishwasher in van dont understand why dishes and cutlery cant be put through dishwasher between clients by cleaning staff,van very dusty and very cold on arrival as patio door would not fully close which i feel was a security risk, all these problems given to emergency callout on sat, only heating was been fixed,

I had booked a holiday cottage with this company, it was £800. per week. I paid a £60 deposit. I had to cancel 8months before I was due to go, they charged me nearly £300 to cancel, as I was on the phone to the caller, the price was going up, he said his manager was telling him the price will go up if I didn't hurry up and agree to the price,because they had my card details. I had to pay it. I don't know how they get away with it. After reading the reviews. I'm not the only one affected. I'm pleased for the customers that have had no issues, because there clearly are.

Awaze.com are an awful company. Their customer service is non existent and the staff are rude and most unhelpful. They did nothing to assist with the initial set up of the property and then put it online for reservations before they were instructed to do so. When I informed them to take the property down, they charged me £605 in fees, stating I had breached my contract. Do not use this company, they will only disappoint you and probably charge you astronomical fees for doing nothing!

Very poor communication and no flexibility! I waited for a response to my cancellation for 3 months. I definitely cannot recommend their service as a homeowner.

Aviod, they make bookings as
hoseasons co.uk
cottages com
novasol co.uk

No customer service, no bokings dirty house they take no responsiblity no contact no nothing and only show sentence in the 20 page contract that they take no responsibility of anything !!!

We booked a cottage with the daughter company cottages.com. When we arrived at the location we found the place was infested with bees. We asked for help by contacting both the owner and the customer service and got no help and, after our first call, also no response anymore. So basically we spent the holidays cozying up to bees. When we asked for a partial refund, they did not reply and when I called them they kept sending me to a different department and responding very non committaly. Terrible customer service, terrible company. I would really advise you to think twice before booking, feels like a scam to be honest.

We hired out our house with this company and got cheated. When you try to cancel the contract they claim it takes a year. They demand 4500euro or keep hiring out your home without your permission. Avoid them like the plague.

Booked a lodge for a family get away, but then my partner got made redundant. It was 5 month before we were due to go. I rang up the company explaining the unforseen circumstances but they weren't interested even though I'd explained and that I had given them plenty of notice for them to be able to rent it out again as summer was coming. But no I'd lost my refund then told I was going to be charged a £200 cancellation fee! I told them I was not paying it as they had already kept me deposit. A week later I had a court letter through the door saying I had to pay, absolutely disgusting. Money was tight after my partner was made redundant 2yrs on I'm still paying £5 a month. Never will I ever book through this company again. No empathy or understanding of how peoples circumstances can change, Just pure greed.

They are so slow to respond to requests and so rigid with their policies that it takes forever to get anything done. Simple things like changing some text adding a new image or changing prices needs months of patience. Once you are on their books their customer service is appalling considering they take 21% (plus VAT) of your income. Sadly there is only one viable alternative and it gets similar reviews to this.

Cottages.com and awaze are in my opinion truly awful. They make up charges not owed to them. There service levels are appalling. Don't deal with them if you have any other option. They should not be allowed to trade.

If it were possible to give this company 0 I would. They never get back to you despite promises to do so.

They have no coordination between colleagues so nobody knows what is happening to an issue.

They promise to get back to you but never do. They have no contact at all with guests other than to take money from them, so if there is an issue it is down to you.

Avoid this company like a plague if you wish to rent out a property.