Auto Rent Lda Reviews 441

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful, friendly, and professional staff. Many appreciate the competitive pricing, often noting that the quoted price is what they paid, with no hidden costs or pressure to upsell. The quality of the cars, often described as clean, new, and reliable, also receives frequent positive mentions, as does the efficient and smooth shuttle service for pick-up and drop-off. However, some people were dissatisfied with specific issues, such as disputes regarding damage charges, experiencing problems with vehicles that were not properly checked, or encountering rude and unhelpful staff. A few customers also reported slow service during car pick-up and receiving cars that were dirty or had mechanical issues.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the great service, reasonable prices, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and fair... See more

Staff

Consumers generally find the staff to be positive, highlighting their efficiency, professionalism, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the cars,... See more

Product

Reviewers mention positive feedback about the product. Customers consistently praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company, 1. Easy to locate the shuttle bus at Faro, car park 4 2. Shuttle bus driver, lovely man and super helpful 3. Office staff excellent and helpful 4. Good car with no issues 5.... See more

Company replied

Rated 5 out of 5 stars

We rented a car from Auto Rent recently for 2 weeks while visiting the Algarve. Everything about this company was excellent, pick up from the airport was easy and quick. The hire was really good value... See more

Company replied

Rated 5 out of 5 stars

This was not our first time renting a vehicle through this company and definitely will not be our last. Our whole experience from start to finish was easy and worry free. Although we want to thank... See more

Company replied

Rated 5 out of 5 stars

We have used Auto Rent three times now and are more than happy with the service and the cars provided. For winter rental, this is the cheapest company we found and the service was excellent. We have n... See more

Company replied


Company details

  1. Car Rental Agency

Information provided by various external sources

With over 35 years of experience Auto Rent is a high quality (9/10) competitive car hire company in Algarve, Portugal. With facilities in Faro Airport and Praia da Rocha and a fleet over 500 vehicles we satisfy the clients needs in a flexible, professional and freindly way. Book your car hire in Algarve now at www.autorent.pt


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

441 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Nice car at a nice price.

April 8, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Conor,
Thank you very much for your kind review! We’re delighted to hear that you were happy with both the car and the value.
We truly appreciate your feedback and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

Fantastic service and car condition

I've rented a car with Autorent for our holiday in Portugal. Price included full insirace with zero deposit and was the best offer we could get. The car was clean not older that 2 years (had road assistance, appleCar, reverse vam etc.). Staff is friendly. Guys at registration desk helped us to save some money on unneeded service explaining toll roads rules. I recommend Autorent an will use them in the fitire.

April 5, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Sergei,
Thank you very much for your fantastic and detailed review! We’re delighted to hear that you were satisfied with the value, the condition of the car, and the overall experience.
It’s especially rewarding to know that our team was able to assist you and provide helpful advice, ensuring you didn’t pay for services you didn’t need.
We truly appreciate your recommendation and look forward to welcoming you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

The best rental company I have ever used.

I have hired cars in many countries around the world, as well as in Portugal. I found Auto Rent in Portugal 12 months ago and have used them 3 times since. They are by far the best rental company I have ever used. Extremely professional, polite and reasonably priced. They don’t try to push unwanted “extras” at you like some companies. I am completely happy with Auto Rent and have just booked again for September 2025. Highly recommended.

April 13, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Steven,
Thank you so much for your outstanding review and for your continued trust in Auto Rent! It truly means a lot to us to hear that, after renting cars in many countries, you consider us the best company you have used.

We’re especially pleased to know that our professionalism, transparent pricing, and no-pressure approach have made a difference in your experience.
The fact that you’ve already booked again for September is the greatest compliment we could receive.

We look forward to welcoming you again very soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Very professional

Very professional. Quick service. Great cars. Can recommend.

April 1, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Martin,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our professionalism, quick service, and the quality of our cars.
We truly value your recommendation and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Excellent service and welcoming staff

Excellent service and welcoming staff. Auto Rent is my choice for Algarve visits.

April 5, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Customer,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our service and the friendliness of our team.
It means a lot to us that Auto Rent is your choice for visits to the Algarve.
We look forward to welcoming you again very soon!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

Efficient pick-up and delivery

Efficient pick-up and delivery. We have rented cars from Auto Rent more times, and was always satisfied.

March 3, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Kristin,
Thank you very much for your kind review and for your continued trust in Auto Rent! We’re delighted to hear that you have always been satisfied with our service and that you appreciate our efficient pick-up and return process.
We truly value your loyalty and look forward to welcoming you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Fast

Fast, professional and reasonable.

January 4, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Wayne,
Thank you very much for your kind review! We’re delighted to hear that you found our service fast, professional, and reasonably priced.
We truly appreciate your feedback and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Great car hire company

Great car hire company, have used them several times now and they are very professional and trustworthy, you never feel like they might rip you off.

February 1, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Christine,
Thank you very much for your wonderful review and for your continued trust in Auto Rent! We’re delighted to hear that you have used our services several times and that you value our professionalism and reliability.
Your comment about feeling confident and secure with us means a great deal, as trust is at the core of what we aim to provide.
We truly appreciate your loyalty and look forward to welcoming you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Super Service - Highly Recommended

Been using Auto Rent for 8/9 years now, great service and car every time, never had a problem.

January 2, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Ian,
Thank you so much for your incredible loyalty and for your wonderful review! It truly means a lot to us that you have been choosing Auto Rent for 8–9 years and have consistently had a great experience.
Knowing that we’ve been able to deliver reliable service and quality cars every time is the greatest compliment we could receive.
We look forward to welcoming you again for many more years to come!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

Great rates with no hidden fees

We have found that they always have the best prices for long-term rentals in the winter season.

December 5, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Customer,
Thank you very much for your kind review! We’re delighted to hear that you appreciate our competitive pricing, especially for long-term winter rentals.
Providing great value with no hidden fees is exactly what we aim for.
We truly appreciate your trust and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Used them twice this year both times…

Used them twice this year both times very good pick up and collection, no hard sell, good cars and nice people

October 16, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Bob,
Thank you very much for your kind review and for choosing Auto Rent twice this year! We’re delighted to hear that both experiences met your expectations.
It’s great to know that you appreciated our smooth pick-up and return process, our cars, and the friendly approach of our team without any pressure.
We truly value your trust and look forward to welcoming you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

great service from start to finish

great service from start to finish. friendly staff spoke excellent english . bus transfer from faro is literally 2 minutes to their office. car was smashing a nice red seat ibiza.

November 10, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Tedward,
Thank you very much for your great review! We’re delighted to hear that you enjoyed the service from start to finish and that our team made a positive impression.
It’s also great to know that you appreciated the quick transfer and the car — the red Seat Ibiza is definitely a favourite!
We truly appreciate your feedback and hope to welcome you again soon.

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Autorent, reliable and very efficient

The autorent place was about 5 mins from Faro Airport. Picked up at meeting point at airport and away within 5 mins. Reception desk sorted me with the car in next to no time. Very helpful, polite and everything electronic, including any marks on the car so no paperwork. Return was just as efficient. Would definitely use again.

October 14, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Dennis,
Thank you very much for your fantastic and detailed review! We’re delighted to hear that you appreciated the speed and efficiency of our service, from the airport transfer to the pick-up and return process.
It’s also great to know that our digital and transparent approach made your experience even smoother.
We truly appreciate your feedback and look forward to welcoming you again in the future!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

Best auto rent in Portugal I could…

Best auto rent in Portugal I could find. Competitive price, full insurance, no crazy deposits, speedy check-in and check-out, 4min location from airport. Good condition and clean cars. Can't say anything bad about this company

October 14, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Anna,
Thank you so much for your outstanding review! We’re truly delighted to hear that you consider us the best car rental company you found in Portugal.

It’s great to know that you appreciated our competitive pricing, full insurance option, transparent conditions, and the speed of our service, as well as the quality of our cars.
Your kind words mean a lot to us, and we’re very happy that everything met your expectations.

We truly appreciate your feedback and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Fast and efficient Auto Rent Faro

First time using Auto Rent at Faro and it won't be the last. A very efficient operation indeed, shuttle from the airport was fast. Rental checkout was very quick, any existing damage had already been recorded and the walk around with the rental agent taking additional photographs if required was a bonus and provided peace of mind. The contract is then emailed to the driver. Likewise on the rental return, the car is inspected in the presence of the driver and all paperwork cleared before getting the two minute shuttle to the airport. So impressed I have already booked a car my next trip to the Algarve in a few months. Highly recommended.

October 15, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear David,
Thank you very much for your fantastic and detailed review! We’re delighted to hear that your first experience with Auto Rent made such a positive impression.

It’s especially rewarding to know that you appreciated our efficient process, the transparency during the vehicle inspection, and the peace of mind provided by our approach.
We’re also very pleased that both the pick-up and return processes were smooth and convenient for you.

The fact that you’ve already booked with us again is the greatest compliment we could receive. We truly appreciate your trust and look forward to welcoming you on your next visit to the Algarve!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

Lovely experience

Lovely experience (escially after bad one at another company in Faro). Pick up was ok, at the car rental the had enough desks and they helped up directly. Clean, nice and new car, according to our booked class. Normal prices and return of the car was easy, after a small check everything was ok. We booked 3 cars and all the same experience. We will book here next year again.

September 5, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Michel,
Thank you very much for your wonderful and detailed review! We’re delighted to hear that your experience with us was such a positive one, especially after a previous less satisfactory experience elsewhere.

It’s great to know that everything met your expectations across all three rentals, from the smooth pick-up process to the quality of the cars and the easy return.
Your trust in booking multiple vehicles with us means a lot, and we’re very happy that we could deliver a consistent experience.

We truly appreciate your feedback and look forward to welcoming you again next year!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Good customer service

Great service staff really helpful and friendly always smiling and being friendly.

August 19, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Monique,
Thank you very much for your kind review! We’re delighted to hear that you found our team helpful, friendly, and welcoming.
We truly appreciate your feedback and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Very professional and kind staff

Very professional and kind staff, reasonable prices.

August 18, 2024
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Helena,
Thank you very much for your kind review! We’re delighted to hear that you appreciated the professionalism and kindness of our team, as well as our pricing.
We truly value your feedback and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

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