You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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Review summary
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You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Game was dispatched quickly and in good condition. Could staff please stop butchering the removal of the price sticker before sending. If you can't get it off without making a sticky mess, just leave... See more
The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Contact info
4.0
Great
26K reviews
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Straight forward process to sell our…
Straight forward process to sell our old iPhone. Easy to send phone to CeX and money was in our account within a few days of CeX receiving it
April 13, 2026
Easy shopping!
Service with CEX is always professional. Shopping and purchasing is easy. The website is pretty simple to navigate. The goods are quality used items at very reasonable prices. Consoles, games, gaming accessories, phones and other electronic equipment at a great bargain!
April 18, 2026
Game was dispatched quickly and in good…
Game was dispatched quickly and in good condition. Could staff please stop butchering the removal of the price sticker before sending. If you can't get it off without making a sticky mess, just leave it alone.
April 19, 2026
Great delivery times and products came…
Great delivery times and products came exactly as they were shown online
April 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took ordered package on friday 17 april…
Took ordered package on friday 17 april and it is arriving 28 april so takes it a while
April 19, 2026
Reply from CeX/Webuy - Australia
Hi Shravan,
Thank you for reviewing us on Trustpilot.
Whilst we endeavour to have online orders delivered within 2 to 5 working days, we do request around 14-days for this to be completed by the carrier. Please refer to the link to read more about this - https://tinyurl.com/yc77k3rx
On reviewing the records, I see that the order was placed on Friday, and due to the weekend, the collection by the carrier was initiated the next working day, and at the moment is enroute.
In case you would like to discuss this further or require further assidstance for this order, please feel free contact us via the support page on the CeX website (au.webuy.com) with the subject line “TP Took ordered package”. Once we receive your message, I will be happy to assist accordingly.
Regards,
Viraj.
I received what I ordered promptly and…
I received what I ordered promptly and as it was described
April 4, 2026
Great staff love having a chat with them
April 19, 2026
Very prompt service and the item was…
Very prompt service and the item was packed very carefully.
April 5, 2026
The staff at Burwood are so friendly…
The staff at Burwood are so friendly and helpful. Keep up the good work guys. Cheers!
April 21, 2026
Always great service
Always great service. Great communication. Very helpful and easy to do returns. I like that they have excellent warranty. Items always packaged well.
April 4, 2026
Amazing service and extremely helpful
Amazing service and even helped me with setting up my online account i can't recommend them more.
April 4, 2026
It did take a while and it was weird…
It did take a while and it was weird that it came from Queensland when there were so many copies of the game I bought in NSW. Overall, good service just took a while
April 18, 2026
Reply from CeX/Webuy - Australia
Hi Sultan,
Thank you for your review.
Whilst we endeavour to have online orders delivered within 2 to 5 working days, we do request around 14 days for this to be completed by the carrier.
Additionally, since we do not have a centralised warehouse, our online order allocation system is fully automated and items can be assigned to any store that has the item(s) in stock.
If you would like to discuss this further or need any additional information, please feel free to contact us via the support page on the CeX website (au.webuy.com) with the subject line “TP It did take a while”. Once we receive your message, I will be happy to assist accordingly.
Regards,
Viraj.
Incorrect product sent
April 17, 2026
Reply from CeX/Webuy - Australia
Hi,
Thank you for your review.
Please accept my apologies if you received an incorrect product in your recent purchase.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
To work towards a resolution, kindly return the item in question to us for a refund/replacement in line with our online return policies - https://tinyurl.com/3vt22ekw.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
prompt delivery
prompt delivery, and very happy with the quality of the product, clean and neat
April 16, 2026
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