Art-Prints-On-Demand.com Reviews 78

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Terrible experience - never received my order, and never heard back from Customer service. Their phone is also disconnected when I try to call. Ordered for my wedding and devastated that they have not... See more

Rated 5 out of 5 stars

We have orderd multiple prints from Art-Prints-On-Demand. They are high quality, thick canvas, thick paint and mount easily - minimal stretch. I order them without frames to the USA and mount them ove... See more

Rated 5 out of 5 stars

I ordered the El Bano del Caballo by Sorolla (The horse's bath) and there was a problem with the template but they resolved that in a very amicable way and the canvas print is so bright and clear, alm... See more

Rated 1 out of 5 stars

Period Prints seem to have changed name to Art-Prints-On-Demand. I wrote a review about Period Prints because the print was printed badly on cheap looking shiny paper. I wrote to them and they... See more

Company details

  1. Paintings Store

Written by the company

Fine art prints manufactured on demand from a catalog of over 300,000 art pieces of all styles and artistic periods. Various printing materials (paper, canvas, wood, aluminum,glass) and frame types. Hand-painted oil copies also available and painted on demand.


Contact info

3.4

Average

TrustScore 3.5 out of 5

78 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

art prints is a fraud, they will rip you off.

Ordered a product, canceled that order and they shipped anyway, when I showed them the proof, they told me to f-off and were insanely rude, would not even try to compromise, or work with me. They do not care if your product is wrong, if there is an issue or if you like me told them do not send it.. they will charge you anyway DO NOT give these thieves your credit card info for any reason.
They stole from me, they will steal from you.

June 18, 2022
Unprompted review
Art-Prints-On-Demand.com logo

Reply from Art-Prints-On-Demand.com

We manufacture on demand and follow the terms & conditions you approved when you ordered and payed online. Once the fabrication has started (immediately after the online payment) we engage material ressources and workforce.

We explicitly warn our customer that each product is manufactured on demand and that there's no automatic right of withdrawal after the manufacturing process has started.

We take pride in delivery in a quick manner high quality products.

We follow our terms and conditions and the law.

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Rated 5 out of 5 stars

Braunfels Castle Print

I got the print with no damage. Received it on time and I am very happy with the print and the service I received. I gave it five stars because I love my print.
Thank you
Kathryn Klucznik

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Good place for art prints

The print was of good quality. It came on time and it was well packed. No damage during shipping. All hardware for hanging was included. I ordered stretched canvas print and this was well done. I will order again.

January 17, 2022
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

I ordered from this company a few times already. I was fully satisfied by each of the order, which arrived in time and very safely packaged. The quality of the print and the frame is always excellent.

October 27, 2021
Unprompted review
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Rated 1 out of 5 stars

BUYERS BEWARE

You cannot trust this ethically-bankrupt company to do the right thing. They have non-existent customer service – I never heard back from them after multiple attempts. I ordered and received a very large, heavy framed print. Once received, I found the print was torn. The interior and exterior packaging had no damage, so clearly the print was packaged with the damage already inflicted. Immediately I sent photographs of the damaged print to the company, to which I also received no response. Only after I initiated a Pay Pal case did the company respond. And their solution? I PAY THE RETURN SHIPPING for a large, heavy, damaged-by-them framed print from the USA to GERMANY, and then they would refund ONLY my purchase price. UNPRINCIPLED TO THEIR CORE!

March 18, 2021
Unprompted review
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Rated 5 out of 5 stars

Solved my problem after delivery

I am editing my review, the customer service reached out to me and offered a fair solution to my order. I really value this and appreciate it and changing my review as resolved with 5* I will purchase here in the future!
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Original review:

We placed our order (16064094834842619) in the event "buy 1 get 1 free". The website preview had an error claim the stretcher to be included. After the payment, I received an email to check the order for errors and to respond if an issue is found. I noticed the issue I immediately left 10+ emails/calls/call messages requesting the issue fix/cancel my order. No one picked my phone next days, no one responded to my messages or emails up until next Monday 5 days later that it has been printed and is being shipped with errors! After negotiation they let me make another order to replace this original order but for the "FULL PRICE" this time 100 USD more and smaller size.
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Quality 5*
Customer service 5*

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

My mom loves it!

I bought The Last Supper for my mom and I've never seen her so happy like that. She's touched because it looks so real and authentic.

December 11, 2020
Unprompted review
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Rated 5 out of 5 stars

Happy customer

Very pleased with the quality of the print. So have ordered three more. Well packaged for transit. Fast and helpful response from customer service.

August 7, 2020
Unprompted review

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