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ARS/Rescue Rooter Reviews 

790
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 607 reviews, reviewers had a great experience with this company, often noting how reliable the services are. Customers frequently praise the technicians for being professional, knowledgeable, and extremely helpful during home maintenance and repair appointments. Consumers also appreciate the efficient and clean work done when installing new heating and air conditioning systems or fixing plumbing issues. Some reviewers were not happy with high service costs and unexpected expenses for replacement parts during visits. Additionally, a few customers noted frustrating communication problems, delayed callbacks, and missed appointment windows when trying to resolve problems. People also mentioned instances where scheduled maintenance or follow-up visits did not meet their expectations due to lack of preparation.

What people talk about most

Service

Customers expressed great satisfaction regarding the service, frequently highlighting professional... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising technicians and sales representatives for... See more

Customer service

Reviewers mention mixed feelings about customer service, with some consumers reporting extremely poor... See more

Product

People report ambiguous experiences with product, noting that technicians installed useful components like a... See more

Price

Users describe ambiguous interactions with price, as some consumers found costs to be very reasonable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience. Our AC compressor wasn’t starting. AJ Perri tech came out the next business day, discovered a failed surge protector and fixed it. Price was a bit high but other than that a great ex... See more

Company replied

Rated 4 out of 5 stars

Service tech was very knowledgeable and did a great job, I thought the module I purchase Was very expensive. I also called the office this week and left a message for Service manager to call me abou... See more

Company replied

Rated 4 out of 5 stars

The experience was really good. I was able to able to get an appointment for the next day. The issue was resolved. However, cost of service was very expensive. The issue was repaired in 15 mins but I... See more

Company replied

Rated 4 out of 5 stars

In the past I had two exPeriences where the price to install a UV light on my AC unit in my condo and a capacitor on my home AC.unit were way out of line price wise. I. Believe the UV light was quote... See more

Company replied


Company details

  1. HVAC Contractor
  2. also in
  3. Air Conditioning Contractor
  4. Electrician
  5. Heating Contractor
  6. Plumber

Written by the company

As a nationwide network of company-owned locations, we provide expert heating, air conditioning, plumbing, and sewer and drain services to homes and businesses. Our Commitment to Comfort means you can always count on our courteous, professional technicians, plumbers, and home comfort advisors to deliver exceptional service and get the job done right—the first time.


Contact info


4.1

Great

TrustScore 4 out of 5

790 reviews

5-star
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1-star

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4.1

All reviews

(790)

606 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone was knowledgable

Everyone was knowledgable. Friendly personalities.And considerate

August 14, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

very good tech

good tech, knowledge, courteous, fast worker

August 15, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

professional

All your team leaders are professional, aware of our needs, and explain what they will do to solve our issue.

August 15, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

Quick

Quick, efficient, explained everything, in layman's terms. Cleaned up the site, equipment works great, truly will recommend you all to all my acquaintances. Thank you for all the work 🙏

August 15, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish. Everyone was knowledgeable and understood the situation. I would highly recommend Hamilton Plumbing. Thanks.

August 10, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 3 out of 5 stars

Possible Upcharge

Each time the techs would come to do scheduled maintenance, they would release some coolant when they connect and remove the hoses during testing. The unit is only 5 years old and after the last ten times they were here doing maintenance, I was told I needed more coolant, so I was forced to pay $317 and it was the techs who were responsible for releasing the coolant, not a failure of the AC. I believe this could be considered an upcharge. Please advise. Thank you.

August 14, 2026
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Reply from ARS/Rescue Rooter

We appreciate your business, thank you for leaving your review. If you are still in need of any assistance related to your visit, please reach out to us at wecare@ars.com.

Rated 5 out of 5 stars

Courteous

Courteous, knowledgeable, and explained in detail. Anthony was great!

August 14, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

Excellent experience

Excellent experience, very professional work, did what they said they would do and did it extremely well.

August 14, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

Sharp and Efficient

She came in and knew the problem and fixed it quickly. She was fast and efficient.

August 14, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

True professional service!

Beutlergave me a great price and exceptional service! After dealing with another company for 3 weeks with no return of phone calls and no call no show on appointments, the prompt and professional service from Buetler was refreshing! Prompt professional service and the techs worked extremely hard to get us air conditioning as quickly as possible! True professional service at its finest!

August 14, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

Great service…

The service and the technician were great

August 14, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

Professional

Professional, knowledgeable service technician

April 14, 2026
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Reply from ARS/Rescue Rooter

Thank you so much for your review! We appreciate your business.

Rated 1 out of 5 stars

came out to fix leak

came out to fix leak, said it cost 600 and he said it was fixed, did not get fixed and called again and someone came out and tried to fix it ,, again, did not get fixed, called for two more appt, both did not show up or call,, had to have it fixed by someone else who fixed it first try,

August 14, 2026
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Reply from ARS/Rescue Rooter

Thanks for your review and we apologize that your expectations were not met with our visit. If you are still in need of any assistance, please contact us at: wecare@ars.com.

Rated 3 out of 5 stars

Disappointing, issue unresolved

I have had good experiences with ARS in the past, but I was disappointed this time. I called as a follow up to an issue I had in February, which ARS helped me address. I was therefore disappointed that the plumber arrived unprepared, without a snake camera or a suffioiently large snake to clear my blocked drain. The visit was a waste of both of our time. I contacted another plumber to fix the issue.

August 14, 2026
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Reply from ARS/Rescue Rooter

We appreciate your business, thank you for leaving your review. If you are still in need of any assistance related to your visit, please reach out to us at wecare@ars.com.

Rated 3 out of 5 stars

The tech was professional

The tech was professional, and assessed the problem in the first 10 min on site. The parts replaced cost less than $100 and the service fee was $69. The labor for what amounted to less than a 40 min fix was $911.

August 14, 2026
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Reply from ARS/Rescue Rooter

We appreciate your business, thank you for leaving your review. If you are still in need of any assistance related to your visit, please reach out to us at wecare@ars.com.

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