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Arabella Designs Reviews 164

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the solid construction, comfort, and craftsmanship of the sofas. Many appreciate the personalized service, noting the staff's helpfulness, knowledge, and friendly approach in guiding them through choices of fabrics and designs. The delivery service is frequently mentioned as efficient and careful, with some even noting early arrivals. Reviewers are particularly impressed with the bespoke options and the ability to customize products to their exact needs. Though some customers experienced minor delivery hiccups, these issues were quickly and professionally resolved by the company, maintaining overall satisfaction.

What people talk about most

Product

Reviewers consistently express high satisfaction with the product quality. Customers frequently praise the... See more

Staff

Customers consistently express high satisfaction with the staff, particularly Chris and Amy, praising their... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are blown away by the... See more

Service

People report positive experiences with service. Customers consistently praise the exceptional and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising the personal touch and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment we met Chris and visited his showroom we knew that the bespoke sofa we wanted for our snug was doable, this was after visiting all the large sofa companies who couldn’t tick all our b... See more

Rated 5 out of 5 stars

I was a bit nervous ordering a sofa made to order, but couldn’t justify Loaf prices, which was the only sofa I had found I truly loved. Amy & Chris offered a personal service, sent loads of fabric sam... See more

Rated 5 out of 5 stars

We have just had our Coco sofa delivered and we absolutely love it. It has a subtle 70s vibe which we were unable to find anywhere else. It has a solid construction, is super comfortable, and... See more

Rated 5 out of 5 stars

From start to finish the service is fantastic! All staff are amazing, informative and friendly. They all went above and beyond to make our dream sofa at a reasonable price! The upmost car... See more


Company details

  1. Sofa Store
  2. Furniture Rental Service

Written by the company

Arabella Designs offers a range of bespoke sofas made to the highest standard. Choose your shape, colour and design to help build your dream home. All our ranges are tailor made to the customers specific requests. As a company we pride ourselves on quality and perfection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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Rated 5 out of 5 stars

Chris and Amy were incredibly nice and…

Chris and Amy were incredibly nice and super helpful from my initial interest in their Sofas . Brilliant customer service . But I am completely blown away by the Sofa , I can honestly say it is the best sofa I have ever sat in . I have been to some lovely five star hotels etc but I can honestly say nothing compares to my Soho sofa from Arabella . I can’t rave about it enough as I did loads of research on different companies but I found the best 🙏. Thanks so much Chris and Amy !

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous.

Thanks so much for our beautiful sofa, it’s so comfortable, absolute love the depth of it & really makes the room.
Chris really knows his stuff and was so accommodating and easy to talk through what we wanted.

Thank you so much, can’t wait to order for the next room.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Bar stools

Chris was extremely helpful from the first time I contacted the company about bar stools that I had seen on the website. I always had quick replies to emails and my questions were always answered in detail....nothing was too much trouble. I wouldn't hesitate to recommend Arabella Designs to friends and family - amazing service and product.....we love our bar stools!!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

I came across this company on instagram…

I came across this company on instagram while looking for new sofas. Couldn’t find anything we liked in the traditional shops so thought we would get in touch with Arabella Designs. So glad we did. Blown away by the incredible personal service from Chris & Amy. Nothing has been too much trouble and we have a design personal to us. Order placed and cannot wait for our new sofas.

March 21, 2026
Rated 5 out of 5 stars

Outstanding service!

Fantastic customer service and amazing product. Our bed is brilliant quality and exceeded our expectations. Would highly recommend. Thanks again

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

These guys created a beautiful bed for…

These guys created a beautiful bed for us, I spent hours googling high headboard beds and couldn't find the quality and finishes that Arabella deliver on.. we got to choose from a huge range of fabrics, and they even matched the wood edging to a vanity sample I had, absolute genius! Can't recommend them enough, 10/10

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great sofa and experience

We've had a fantastic experience with Chris and his team at Arabella. As others have said, it's daunting to buy a sofa without trying it first but the many positive reviews gave us confidence.

Communication with Chris is outstanding - he really does go above and beyond in explaining options and responding to questions.

We settled on the cloud sofa in cloud cotton ivory and Chris offered to adjust the width to fit it into our space.

Chris delivered and assembled it himself and we couldn't be happier with the result.

It's extremely comfortable, looks and feels great and is far better than the Loaf sofa it's replacing.

I'd recommend Arabella without hesitation!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Bespoke, great value, exceptional service

We wanted a bespoke sofa due to our room being an odd size and shape and saw Arabella online. We booked in for a face to face discussion and Chris and Amy were 5*
We initially wanted the cloud but Chris gave honest advice considering our life, dog etc and we decided to go with foam instead. Without this advice I would have got the wrong sofa and been annoyed down the line.

All the samples for fabrics and colours were fab and we were able to take our time choosing.

By sheer chance at the end of the consultation I mentioned I wanted a dining booth and Chris said that this could be done with Arabella (and a better spec than what the other place could offer that I was going to go to)

We absolutely love the sofa and dining booth. They are exceptionally made and of the highest quality. Fabrics are 5*. We are so happy we went with a family run business instead of one of the big companies. Chris was a great help on the day of delivery too.

If you are looking for bespoke at a great price, look no further than Arabella. Chris and Amy are lovely and you won't be disappointed.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

It’s been a dream from start to…

It’s been a dream from start to finish!! I was very apprehensive about buying a sofa online! (Had a couple of near misses). Well, it’s arrived, and they so beautiful, bespoke design the craftsmanship and quality, for the price is unbelievable.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amy and Chris gave excellent service…

Amy and Chris gave excellent service and always responded promptly. I needed an especially large sofa to fill the room, and they were very helpful in suggesting the possible options.

The sofa is extremely well made, and the materials used are of very high quality. The sofa was excellent value considering it's quality.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Really great service and a great product.

Really great service from Chris. Completely clear from start to finish and getting the bespoke sofa we were looking for will (I predict) be a bit of a game changer for our house. It’s only just gone in, but the quality of the final piece looks top notch.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended by a happy customer.

From the fantastic help when choosing our sofas and footstool. A large selection of fabric made the selection process easy. The design changes that we made were done and they were delivered earlier than the expected delivery. Happily sitting on a new sofa writing this review.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience all round!

Visited the showroom and was very impressed with the sofas that we looked at. Chris did a fantastic job of explaining everything to us. Excellent choice of colours and fabrics and swatches arrived really quickly. Love the idea of sofas made to order. Just need to decide which colour and make sure the sofa we like is right for us 😁

January 28, 2026

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