Ancestral Cosmetics Reviews 

91
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural facial balms, noting how deeply they hydrate dry skin, soothe stubborn irritation, and visibly smooth out fine lines over time. Consumers also highlight the outstanding customer service provided, describing representatives as exceptionally responsive, accommodating, and genuinely helpful when resolving various ordering questions. Some reviewers were not happy with the formulation, mentioning that the rich balms caused unexpected skin breakouts or unwanted irritation. A few other people also felt that the natural consistency can feel quite heavy on certain skin types or leave a noticeable greasy residue.

What people talk about most

Product

Clients share positive opinions on product, noting it deeply nourishes the skin, works wonderfully under... See more

Quality

Consumers find quality to be positive, highlighting the lovely texture and effective hydration of the balms... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the balm features a smooth consistency... See more

Order

People report positive experiences with order processes, noting that support agents quickly resolve mistakes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had absolutely no issues with shipping and it arrived quickly. Packaged well and nice face balm. It works really well under makeup, especially for filling in early fine lines as a sort of primer (but... See more

Rated 5 out of 5 stars

wrong address given - Unfortunately I did not add my house number in the delivery address hence the product was returned to the Sender. Amazingly enough, Ancestral cosmetics offered to send again the... See more

Rated 5 out of 5 stars

Unscented Tallow and honey balm has worked the best for me, my sensitive skin can't handle essential oils well, and my nose doesn't like strong smelling products. The unscented version is just gorgeou... See more

Rated 5 out of 5 stars

The customer service is great, they always get back to you!! And the facial moisturiser is just amazing, NOT oily or smells funny, which i was expecting. It soaks into your skin, a great base to then... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(91)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Product

I have been using Tallow & Honey Balm on my face for a few weeks now , I can honestly say it is a game changer. My skin has never felt so soft & brighter.
I was skeptical at first but I would definitely recommend to anyone. I wont be using anything else in the future.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and exceptional customer service

This company started showing up in my IG feed. I’m always looking for minimal ingredient products with no gross chemicals. I continue to purchase the Tallow Honey balm, the dry oil, the body cream and the deodorant. I just purchased the 3 pack deodorant, I’m allergic to one scent in the the pack, I placed my order and when I got the conformation I was able to email them on the same link and request that the one scent be replaced with something else. They responded quickly and were happy to swap out the one scent. I LOVE ALL THE PRODUCTS I’ve purchased and the customer service is exceptional. I would give them 10 stars if I could.

October 21, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Products and Customer Service

Amazing products! I have tried every product imaginable over the years on my face and always felt underwhelmed. The unscented tallow is perfect for my sensitive facial skin. I noticed a difference within one month-others asked me what I was using after two months. My fine lines are fading, any acne I had is gone, and my skin is so soft! It took some getting used to and some experimentation to use the right amount without feeling greasy, but I have it down to an art now. I also love the body cream. I use it to even clear up eczema spots, bug bites, and any dry skin. It’s pretty much a cure-all for me! To top it off, their customer service is stellar. They are so helpful, accommodating, and generous! I had a shipping problem and they made it right, even though it wasn’t their fault. I can’t recommend this company enough! I’m excited to try more of their products.

October 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

I ordered a jar of cream on the 9/10
Immediately I changed my mind and told them not to take any money as I was supposedly given a discount that they DIDN'T INCLUDE. They told me discount couldn't be included but I would get money off next time.
They went ahead and took my money anyway AFTER BEING TOLD NOT TO
I'm still waiting for the refund
This is theft and fraud
I didn't make any mistake other than to trust a scam company. The fact you have tried blaming both me and the bank says more about you than it does me. I told you not to take any money from my account but you proceeded to do so after this and have not returned it
The public need to be warned about your thieving ways

October 9, 2026
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hi Sue, your order was cancelled per your request within 6 minutes after you placed it and your refund was processed immediately. Refund can take 5-10 business days (this is two weeks) to show back on your card.

Calling companies publicly “a scam” due to your own error when we did everything right doesn’t seem fair now, does it Sue?

Rated 5 out of 5 stars

LOVE

I have struggled with acne my whole life with most moisturizers breaking me out heavily, but the unscented tallow has been so amazing for my skin! It never causes any breakouts for me and keeps my skin very well moisturized. I also accidentally ordered the scented jar and the company was gracious enough to gift me an unscented jar! Amazing company and amazing service - highly recommend

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

The product is absolutely amazing

The product is absolutely amazing. But the customer service is an absolute 10.
Quick response, it’s been a long time since I dealt with a company that was so wonderful and kind.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star

Travis in customer services is excellent, been buying of this company for a while now and I can confirm i wouldn’t go anywhere else for skin care again!

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

I have beef tallow

I have beef tallow, sun balm and tanning oil. I've noticed my skin is so much better when I use the sun balm, so thats the cream I put on my face daily. I have dry and oily skin. The sun balm seems to hydrate the dry patches, and keep the oily patch at bay, its like a miracle cream, ive gone from family and friends offering advice what I can do to help my skin it looked that bad, to strangers complimenting how nice my skin is!! I sleep in these creams and use them through the day, ive had the products a few weeks and havnt even scratched the surface, a little goes a very long way these will last me months. Now ive found you and ive seen what it can do, I will forever be a loyal customer

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

I love this product and this company

I love this product and this company. Their customer service is fast at responding and absolutely accommodating.
The shipment got to me really fast, faster than the projected timeframe, which I greatly appreciated
The product itself is fantastic! I’ve been using it for a few days and I swear I see a difference already, my skin tone seems more evened out and my marionette lines are not as noticeable.
Highly suggest this!

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have the Essential Bundle and love it…

I have the Essential Bundle and love it all! My 62 year old skin feels and looks amazing. My favorite product so far is the charcoal cleanser. I can't wait to try the soap!! There was an issue with the shipping and customer service responded right away to make it right.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

wrong address given

wrong address given - Unfortunately I did not add my house number in the delivery address hence the product was returned to the Sender. Amazingly enough, Ancestral cosmetics offered to send again the cream to me at no extra costs. I am very impressed!

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

So easy to swap when one product wasnt quite right

had been wanting to try products from this brand for a while. when I finally was able to, i ordered 3 different products. One of which is the Tallow Honey Balm. Which is a best seller. For me, however, something in the essential oils irritated my skin. But Ancestral made it so incredibly easy to swap out for store credit. so I replaced it with the fully UNscented product - and it is so lovely. Feels fantastic on my skin! So I am very happy with this entire experience.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great Products and Customer Service

I love the unscented Tallow Body Cream. It works great on my sensitive skin. Customer service was very responsive and provided options to resolve an ordering issues that was my fault.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

My son has battled with eczema for a…

My son has battled with eczema for a few years, all over his body and face. I finally found something that works! I tried other tallows but they didn’t work. And because I go through a lot, coupons help. Thanks to customer service!

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute game changer .

Absolute game changer .
I had my first jar , ordered one for my mum and definitely will get more .
Big shoutout to the customer service ,Travis .Unfortunately my cream turn up smashed. I did contact customer service and two days later I have received new jar.
Great product , great customer service.
Thank You .

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Sensitive skin? Go Unscented Tallow Balm

Unscented Tallow and honey balm has worked the best for me, my sensitive skin can't handle essential oils well, and my nose doesn't like strong smelling products. The unscented version is just gorgeous, lovely texture and consistency, easy to apply, after a few days of use, my skin feels very nourished and hydrated, definitely the skin tone looks more balanced and it fills in or smooths out fine lines..I don't wear make up foundation so this is a real bonus for me.. really like this company, great range of products, really good customer service, and I love how there is so few ingredients used. But they are good ingredients..and it's a decent size pot. Thanks 👍

October 1, 2026
Unprompted review

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