amp Reviews 273

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, praising its quality, sleek design, and ease of use. Many highlight the advanced AI program building and the comprehensive app, which offers a wide variety of workouts and adapts to individual needs. The staff is frequently commended for their professionalism and helpfulness during installation. However, some people were dissatisfied with the installation process, mentioning issues with installers' experience, communication, or the quality of their work, occasionally leading to damage or improper setup. A few other people also felt that the app lacked certain functionalities, such as the ability to program supersets easily or support for Android devices.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its design, functionality, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the product's ease of use, intuitive... See more

Quality

Customers consistently express satisfaction with the quality of the product. Many reviewers describe the... See more

Application

Consumers find the app to be a positive and impressive feature. Many reviewers praise its AI program... See more

Staff

Users describe positive interactions with staff. Many customers praise the professionalism and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m blown away by AMP. It’s like having a personal trainer, a custom program, and a full gym all in one sleek setup. The virtual coach adapts to me, the equipment attachments cover every muscle group,... See more

Company replied

Rated 5 out of 5 stars

An amazing machine. Installation was top notch, I didn't have to do anything. So many different exercises can be done, and even if you have dumbbells at home, this will add a whole other dimension to... See more

Company replied

Rated 5 out of 5 stars

Being an AMP user was the best decision I’ve ever made. Have an AMP machine made my busy working mom life easier… just working out from home and have their AI generated content motivate me work out c... See more

Company replied

Rated 5 out of 5 stars

This is a great machine! We love it and it gives a wonderful workout! It's sleek and very easy to use. The customer service has also been top notch and phenomenal. They really care about giving custom... See more

Company replied


Company details

  1. #9 of 15 best companies in Physical Fitness Program
  2. #30 of 80 best companies in Fitness and Nutrition Service
  3. #32 of 59 best companies in Wellness Program

Written by the company

amp is an AI-powered home fitness device designed to deliver adaptive strength training tailored specifically to you. Featuring 450+ diverse movements and guided workouts by celebrity trainers, amp provides engaging, effective sessions directly in your home. With a sleek, modern design that blends seamlessly into any living space, amp eliminates bulky equipment while maximizing results. Experience smarter, personalized fitness that adapts with your progress and lifestyle.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Nothing bur account and login issues

Waited months, bolt broke during install, numerous calls to tech support about loging in. Bought the subscription, twice, per tech support. Still having login in issues. Additional subscription still not refunded (as of last night). Been a week of back and forth and our account issues remain unresolved. No idea if the device is good or not. Haven't been able to use it.

April 28, 2026
Rated 5 out of 5 stars

Had a great experience with amp

Had a great experience with amp. I have been working out since 2 years. My coach offered several terrific workouts and really helped me with some injury issues as well. The workout library is a fantastic reference for new exercises and I love the overview and video section.

May 4, 2026
Unprompted review
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Reply from amp

Hi Olivia, thanks for sharing your experience with us! We're so glad that you are enjoying your amp workouts and that it's even been helpful with your injury. Wishing you a continuous recovery, and keep crushing your workouts!

Rated 5 out of 5 stars

AMP Fitness

Beware the Software as a Service. If you buy this machine, you will be locked in for a full year to pay the $23 per month. After this period, you can cancel. One thing to note is that their customer service is excellent and the machine itself is also pretty great, especially for those that don't have a lot of room for a workout.

May 3, 2026
Unprompted review
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Reply from amp

Hi Jack, thanks for taking the time to share this feedback. We are glad that you are enjoying training with your amp! Feel free to let us know at support@amp.ai if there's ever anything we can do to assist.

Rated 5 out of 5 stars

Both the eccentric and band modes offer…

Both the eccentric and band modes offer a special burn that cannot be matched by the free weights. I have never found it easy, engaging and fun to track my progress and fitness.

April 3, 2026
Unprompted review
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Reply from amp

Hi James, we are glad to hear that you are enjoying the extra challenge of lifting with Band and Eccentric modes! It's definitely a great way to get more out of each lift. We can't wait to see all that you will continue to accomplish!

Rated 5 out of 5 stars

Service and installation were great!

Service and installation were great!

April 17, 2026
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Reply from amp

Hi Russ, thanks for taking the time to share your experience. We're excited to have you set up and ready to crush your amp workouts. Please let us know at support@amp.ai if there's ever anything we can do to improve your experience with us.

Rated 1 out of 5 stars

Atrocious Customer Service

The device itself is great. I waited literal YEARS to get it, and received 3 delivery estimates which were all blown. (I had to message the company on IG to get these estimates- no one could bother to reach out to me. )

Finally, my device arrives on 4/13. My husband had bought it for me. I excitedly set up the app on my phone, and the installers walked me through connecting the device to my app. Excellent- I loved the machine for exactly 1 week.

At no point was there any mention about completing the subscription purchase- not through the app store, not in the app, not in any emails. To be clear, I KNOW I had to buy a subscription- it just never gave me an option to!

At the 1 week mark, the app stopped letting me use the paid features, and prompted me to buy a subscription. Again, there was no warning or mention about the trial ending. I was happy to buy the subscription but there was no device linked to my account, so therefore it did not give me an option to purchase a subscription. I contacted support, and they said the subscription needed to be made in the "owner" account, which in my case is my husband since he made the purchase.

Ok- no problem, I have him make an account. Exactly like me- when the app is first set up you are placed into a mystery trial, which I figured out was 7 days long, based on my experience. At NO POINT is it made clear to you that this is happening. Of course, his account was brand new and there was no option to purchase the subscription.

We contacted support on 4/21 and have since been in limbo- the device doesn't show up in either of our accounts, and there is no option to purchase a subscription under either of our accounts. We've been in an endless loop with no resolution.

April 21, 2026
Unprompted review
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Reply from amp

Jacquelyn, we hear you, and we agree this isn’t the experience you should have had.

Delays, lack of proactive communication, and especially the confusion around trials, ownership, and subscriptions are not up to our standard. We take this seriously, and we’re actively addressing both the product gaps and the support breakdown you’ve described.

On your specific case: we’re on it. Our team is reviewing what’s happened and will make sure your device is correctly linked and your subscription access is restored without further runaround.

Thank you for sticking with us and for laying this out so clearly. It helps us fix what needs fixing.

Rated 5 out of 5 stars
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Reply from amp

Hi Vanessa, we're glad everything went well with your installation and that you're ready to dive into your amp workouts! Let us know if you have any questions or need help with anything as you're getting started at support@amp.ai. Thanks for being a part of the community.

Rated 5 out of 5 stars

This is a great machine!

This is a great machine! We love it and it gives a wonderful workout! It's sleek and very easy to use. The customer service has also been top notch and phenomenal. They really care about giving customers the best experience.

April 15, 2026
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Reply from amp

Hi Shamain, thanks for taking the time to share your experience with us. We're so happy that you are enjoying your amp, and we can't wait to see all that you will accomplish in your workouts!

Rated 5 out of 5 stars

While we had to wait a LONG time after…

While we had to wait a LONG time after pre-ordering. Once it was available in my area, the delivery and installation process was smooth. The installers were excellent! This is a well made ppeice of equipment

April 14, 2026
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Reply from amp

Hi Richard, we truly appreciate your patience with receiving your amp, and we are so glad that it was worth the wait! We're so grateful for your early support and for being a part of the amp community. To many workouts together!

Rated 5 out of 5 stars

I can’t stop recommending it!

As I waited for the machine, they were always immediately responsive to any emails. The installation was a breeze as they knew exactly what they were doing and the machine and app are incredible. I’ve already recommended it to dozens of friends!

April 14, 2026
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Reply from amp

Hi Ashley, we're so excited to have you as part of the amp community, and we're so grateful that you've shared your experience with so many others. We're here if you ever need anything - just send us a message at support@amp.ai!

Rated 5 out of 5 stars

Delivery was as scheduled and set up…

Delivery was as scheduled and set up was quick. Love the machine!

April 14, 2026
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Reply from amp

Hi Kim, thanks for this feedback. We're glad that you are already loving your amp! Keep crushing your workouts.

Rated 5 out of 5 stars

Hi Amp Review!

Hi, this review is about Amp AI fitness. I love this product. I could recommend it to everybody. I enjoy it. I've done all type of exercise and it's very, very well built. One of the key features about this product is the training. It has AI training. I love it. It's a virtual coach and he teaches you how to work with your body up or part, middle part and lower part is a great product. I will recommend it. I gave it a 10 out of 10, it's a 10 and I recommend it to everybody. Enjoy!

April 14, 2026
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Reply from amp

Hi David, thanks for taking the time to share your experience with us! We're so happy to hear that it's been a 10 out of 10 experience for you, and we can't wait to see all that you accomplish with amp. To many more workouts together!

Rated 5 out of 5 stars

Install was quick and easy

Install was quick and easy. Arrived on time and we ran into no problems. The machine is outstanding. Both my wife and I use it daily. The ability to mindlessly show up and have the workout curated for you is best part. Really is like having an in home personal trainer.

April 7, 2026
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Reply from amp

Hi there, thanks for taking the time to share your thoughts. We're so glad that you and your wife are enjoying all that amp has to offer! Be sure to check out Partner Workouts. :) Thanks for being a part of the community!

Rated 5 out of 5 stars

I waited forever

I waited forever! I was so glad when I was told I could complete my order. So far, so good. Great workouts and the amp is a great addition!

April 13, 2026
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Reply from amp

Hi Lindsay, thanks for sharing your experience! We appreciate your patience, and we are so glad to hear that it was worth the wait. We hope you continue to enjoy your workouts, and please do not hesitate to reach out to us at support@amp.ai if there's ever anything we can assist with.

Rated 5 out of 5 stars

An incredible, premium addition to any home gym!

An amazing machine. Installation was top notch, I didn't have to do anything. So many different exercises can be done, and even if you have dumbbells at home, this will add a whole other dimension to having a full gym experience at home. The AI program building and follow-along app is a great feature as well!

April 13, 2026
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Reply from amp

Hi Andrew, thank you for taking the time to share your thoughts with us! We're so glad that you are experiencing all that strength training with amp has to offer. We are excited to see all that you will accomplish!

Rated 5 out of 5 stars

The amp fitness equipment is sleek in…

The amp fitness equipment is sleek in design and performs as advertised to help me increase strength. I love how easy it is to follow the workout of the day. There are so many other areas of exercise I look forward to exploring. AI automatically knows when to increase or decrease weights as needed. It’s a great application in the use of AI to improve our lives.

April 18, 2026
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Reply from amp

Hi Letitia, thanks for taking the time to share your experience with amp! We are so happy to hear that you are enjoying the ease and convenience of training with us. We're excited for all that you will continue to accomplish in your workouts!

Rated 5 out of 5 stars

I absolutely love my new amp

I absolutely love my new amp! I had gotten bored with free weights and even though I have a personal trainer (virtual) I wasn't seeing results.
With the amp I WANT to work out and love all the AI workouts that the app has created for me. I still work with my trainer but now I have motivation again to workout!

April 10, 2026
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Reply from amp

Hi Jessie, we're so glad to hear that amp has helped with motivating you! We're grateful to have you as a part of the community. Keep crushing your workouts!

Rated 5 out of 5 stars

Amazing product

Amazing product. Installation was seamless!

April 8, 2026
amp logo

Reply from amp

Hi there, we're so glad that you're enjoying your amp! Please don't hesitate to let us know at support@amp.ai if there's ever anything we can help with.

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