American Van Lines Reviews 

The man who came to pack up my stuff in florida and then deliver it in Redmond, Washington was meticulous. I just referred your company to a friend.

Date changes, altered contracts, endless phone calls with no help, our good arrived on a different truck thay what it was packed in with no explanation what happened. Worst of all, overcharged by thousands after a bad estimate. Stay away!

Absolutely terrible in communication and explanation of anything involving your life. Don’t pick them!

If I could give American Van Lines negative stars, I would.
Our experience was defined by poor communication, unclear charges, and a delivery delay of more than three weeks. We rushed across the country to meet our scheduled delivery, only to find out—at the last minute—that our truck wasn’t arriving at all.

From that point on, every update required us to chase the company down. We reached out repeatedly by phone, email, and text, and were consistently given conflicting or misleading information about where our belongings were and when they would arrive. At no point did the company proactively communicate with us.
Even the driver and locally hired unloaders openly told us that the company is disorganized and difficult to work with, which only confirmed what we were experiencing.
Because of the repeated and unexplained delays, we incurred significant additional expenses. The company offered $30 per day in compensation—an amount that doesn’t realistically cover even basic daily costs. Worse, accepting that payment required signing an agreement not to leave a negative review, which we found completely unacceptable.

We declined the offer.

This was a stressful, expensive, and deeply frustrating experience from start to finish. I strongly recommend avoiding this company and choosing a mover that values honesty, accountability, and basic customer service.

After receiving a deluge of automated text messages and phone calls following filling out an online form, I called them to get an estimate. I was on hold for a few minutes, then was told they couldn't do my move and they hung up on me. Very unprofessional and spammy.

Do not hire this company. It is a scam. Will lowball you a quote then collect your down payment. Then a few days before your move will call you and because the first person didn’t put a headboard or footboard will triple the price. Then if you cancel they will keep your down payment. Even had a person who worked for them called me on his personal phone a told me this is what they do to people. Do not use this company

Moved from Texas to MA. Movers arrived, and price was over double what was quoted. We had no choice to accept to keep time to closing house. Received 2 weeks later than quoted, most boxes crushed things damaged. Claims process is confusing, and very little support.

Edit 9/17/2026. After this review a representive called me for a few weeks to see how "to make this better". I tried to work them, they would call during work hours but I spoke with them at least 5 times. I felt like they were trying to pin the blame one without saying it every call as they kept saying the price the day if was part of the quote process. My stuff was packed up and on the driveway ready to go. We had a phone video walk through for the intial quite. Supposedly a claim was put in but I have never heard back from them after this. Still very much unresolved and unresponsive.

I see a lot of one star reviews, and many common themes.

-They will hold your property as long as they like, regardless of the "promises"/lies that you'll hear from sales. We were in an empty house for over two weeks after the date that was agreed upon months in advance

-They will pay no claims for damages
-They will say anything to get rid of you
-They subcontract all the loaders in many states
-They are just plain unclear about how the work and price things.
-Despite dozens of promises, they've done nothing. Not even formally apologize (one employee did in a way)

This company is a broker who will give you a price for your move, collect one-half up front, and then sub out your move to a company you would not hire yourself in a million years. The sub collects the other 50% before they will deliver your furniture. American Van Lines keeps the 50% up front money for doing very little except having a phone number and pretty pictures of trucks that will not show up at your house.
My experience was terrible. Nobody showed up on my moving date and numerous calls to American were unanswered or not helpful. I was lied to repeatedly by American employees who told me movers were on the way. Movers did not show up until two and a half days later and they were terrible. I would never have hired them myself.
Be very careful in hiring movers. I was fooled by fancy adds and pictures. This is not what you get from American. You get horrible movers who do the job for half of the price you pay and that is exactly what you get – half of the job you expect.

The crew that actually did our move was incredible. If I could hire them independently, outside of American Van Lines, I would. The administrative aspect of the move was a nightmare. They didn’t dispatch the correct size truck so 10% of our belongings were left behind. When I tried to seek resolution with AVL to help pickup what was left the wanted to charge full rates for an “overflow” move. Ended up having to hire a different company because AVL refused to acknowledge or take responsibility for their error. Will never use them again.

WORST MOVE OF OUR LIFETIME (WE'RE in our 50's)! CONSUMER BEWARE. THEY ARE OVERPRICED AND due to their poor planning and logistics showed up with a truck too small. They did not own the error but said it would be two weeks and cost me an additional $3500 after we had already paid them $12k!! Noone was apologetic. Their system is broken and talking to the driver this has helped multiple times.
They damaged our furniture (tvs, lamps, dressers, desks, tables. They put things back together and stripped our furniture so now we may never get some things back apart. They hired ALL subcontracted help except the driver. The team that showed up at our new home through things everywhere and did not handle anything with TLC. NEVER HAVE WE EVER HAD SO MUCH BROKEN SCRATCHED DAMAGED goods. We were so DONE with the company in the end we didn't even want to file a claim... We just want to shout from the mountain tops how horrible they were on pickup and delivery. WE HAVE NEVER MOVED WITH THIS HORRIBLE OF A CREW. SUBCONTRACTED HELP IS NOT BACKGROUND CHECKED.

The movers who came to the house were excellent, the staff that set up our project were excellent, there was lots of communication, they called us right back when we called them. And they got our stuff across the country in perfect condition.

The movers, Francisco and William, were awesome! They took great care with everything over and above expectations.

The moving team was really great. They moved all our items with great care and assisted in every way required

Excellent move from california to east coast.
Careful with my furniture.

Anthony and Alberto were the final delivery drivers and they did a great job. Everything where I wanted it and handled with care.

Fantastic dealing with a moving company without any brokers involved. Beat move ever! Our driver Charlie and Charles were exceptional!

American Van Lines moved us early in 2025 and they did a great job with everything -- disassembling stuff, packing, unpacking, reassembling stuff. Their scheduling was a bit uncertain. We waited several days on the packers, and although we drove 10 days cross-country to our destination, we had to wait two weeks for the truck to arrive. But I guess that may usually be the case with a long-distance move. The service, all-in-all, was excellent.

Easy move, great job