Great service! Ordered from the Netherlands and received it within about a week. Very happy with my jacket!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sandali come da foto belli e comodi! È arrivati super in fretta!!! Super acquisto e super sito!!
Thank you for the speedy delivery. We are very impressed. I will recommend you to others.
i had all products, shoes, like description and in perferct conditions, very fast too
Company details
Contact info
via ponte persica 159, 80053, Castellammare di stabia, Italy
- 081 8721860
- servizioclienti@alexoo.it
- alexoo.it
4.7
Excellent
5K reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wordwide shipping is a lie!
This company is lying about their shipping and the costs. They say that they ship worldwide, but they don't. Also the costs shown on their webpages are a lie.
The mailing cost to Finland is shown to be 12,90e (on their webpages 4.11.2025). When I tried to buy shoes, it was impossible - no mailing to Finland. I contacted the company via Whatsapp and got an answer that they do not ship. After that I got another response saying that shipping cost is 50e. I questioned that due to the fact that on their webpages they tell customers a different price (12,90e). After this they said they do not mail to Finland at all. What a joke!
November 4, 2025
Unprompted review
Reply from Alexoo
Dear Customer,
we’re really sorry for the confusion! Our shipping service to Finland had some reliability issues, so we decided to disable it for now. We had simply forgotten to remove the destination from our website, and that’s why the wrong price was still showing.
Sorry again for the mistake — as soon as we find a good, reliable courier, we’ll make shipping to Finland available again.
Thanks for your understanding 🙏
The Alexoo Team
Advertisement
Puntuali ed efficienti!
September 16, 2019
Unprompted review
I like it!
Veloci, disponibili e cordiali, merce impeccabile consigliatissimo!
June 15, 2019
Unprompted review
Molto efficienti
October 18, 2017
Unprompted review
Advertisement
Puntuali ed efficienti!
September 29, 2017
Unprompted review
😲 wow!!!
Sandali come da foto belli e comodi! È arrivati super in fretta!!! Super acquisto e super sito!!
August 4, 2017
Unprompted review
Excellent service
Thank you for the speedy delivery. We are very impressed. I will recommend you to others.
February 4, 2017
Unprompted review
Good shoes
Good shoes but more discounts for good customers would be convenient
January 25, 2017
Unprompted review
Advertisement
Great service!
Great service! Ordered from the Netherlands and received it within about a week. Very happy with my jacket!
January 13, 2017
Unprompted review
Reply from Alexoo
One pair of shoes was missing, we will refound soon.
sorry for the incident
Advertisement
All ok
i had all products, shoes, like description and in perferct conditions, very fast too
February 25, 2016
Unprompted review
Advertisement
fast and beautiful
i order two shoes and 24h later it's mine... very very beautiful
February 21, 2016
Unprompted review
wonderful
beautiful shoes like the photos on the website, comfortable
February 18, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.