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Rated 1 out of 5 stars

Just send my goods ordered would be a start. You have stolen my monies and that is not good or acceptable. I wonder how Costco will feel when they hear you are advertising their Kirkland Foil for... See more

Rated 1 out of 5 stars

Package was marked delivered but never arrived. I emailed akenz that despite being marked delivered DHL told us it wasn’t actually for my order but mixed up with someone else’s. I sent two emails with... See more

Rated 4 out of 5 stars

All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service. 1) If Arkenz is not able to ship to certain direction it shoul... See more

Rated 2 out of 5 stars

I bought a jacket from Akenz and the sizing was incorrect. I tried to contact them twice, once the day I received the jacket and the second time a week later. They haven’t responded and it’s been two... See more

Company replied

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Furniture Accessories
  4. Men's Clothing Store
  5. Western Apparel Store
  6. Women's Clothing Store

Written by the company

Shop AKENZ online and in stores worldwide. Featured Brands include 11 By Boris Bidjan Saberi, Rick Owens, Iso.Poetism, Hamcus, Sankuanz, Astrid Andersen, Krakatau, and more. True to our Scandinavian roots we aim to continue a legacy of design and quality in craftsmanship, by building a new unique retail universe, featuring carefully curated international designer brands, offering consumers a platform for experiencing authentic designer brands within apparel, footwear, eyewear, lifestyle,  accessories and furniture design.


Contact info

1.8

Poor

TrustScore 2 out of 5

35 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Just send my goods.…

Just send my goods ordered would be a start.

You have stolen my monies and that is not good or acceptable. I wonder how Costco will feel when they hear you are advertising their Kirkland Foil for sale taking payment yet not sending the goods.

Mrs J.Bennett

April 16, 2026
Unprompted review
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Rated 1 out of 5 stars

This company is a SCAM …

This company is a scam no emails telephone always engaged no communication what so ever avoid at all cost don’t waste your money and time they provide you with no goods just headache chasing your money

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

I paid over £70 no product

I paid over £70 no product, no response be phone it never answers, vis email, no reply. via FB messenger zero reply.. id avoid 100% now trying to get cash back via PP.

August 22, 2025
Unprompted review
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Rated 1 out of 5 stars

This is a SCAM fake site

This is a SCAM fake site, take you money and you hear nothing again from them
Im having to discuss with Fraud dept to get my money back as they ignore you
stay away from this company

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Scam Fake Site!!!!

Sadly It seems I'm not the only person with a missing order and no response or answer from their customer service. I'm sure this site is a scam, don't be fooled by the fake positive reviews and shop elsewhere.

May 19, 2023
Unprompted review
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Rated 1 out of 5 stars

I ordered a panda pillow on the 19th…

I ordered a panda pillow on the 19th April, there's no sign of it, I've tried ringing the company they wont answer the phone, I've emailed them 3 times with no reply.i think I can say goodbye to my £38,i think it's disgusting the way they treat people

April 19, 2023
Unprompted review
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Rated 1 out of 5 stars

1st Experience with Akenz

had complications throughout the order and ultimately ended up getting $500 shoes in a plastic bag. i’ve ordered less expensive items from further i can’t comprehend the issue. they never mentioned anything of this and i’ve never had anything like this happen anywhere at this point it’s laughable. after asking about it they held my box ransom for $60? even though shipping is free and returns are free? but getting something i didn’t receive is 60? i’m laughing as i type shouldnt i receive the $60 for failing to give me the box. at this point we just move on and no one i know will buy from akenz, i recommend you do the same to avoid such a weird experience for something so straightforward

January 11, 2023

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