Air Filter Factory LLC Reviews 1,726

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and perfect fit, often noting they are superior to original or name-brand alternatives. The ordering process is frequently described as easy and straightforward, with many appreciating the competitive pricing and fast, reliable delivery service. However, some customers also noted that a few filters were described as thin and flimsy, unlike the original ones. There were also occasional reports of filters arriving damaged due to shipping, and a few people felt the price was a little high for certain filters.

What people talk about most

Product

Consumers find products to be positive, often praising their perfect fit and quality. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the fast and prompt... See more

Quality

People report positive experiences with quality. Many customers praise the great quality, with some stating... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease and speed of the ordering... See more

Price

Customers consistently note positive experiences with price. Many reviewers found what they needed easily and... See more

Based on these reviews

Rated 5 out of 5 stars

I have Duplex rental properties and was refurbishing both units in one building. They both have the same above the stove exhaust vent fan units. They are Broan Nutone model BXT130WW. I... See more

Rated 5 out of 5 stars

Needed a grease filter for my new houses stove hood.I have used this company before had a good transaction needed another one.Smooth transaction exactly as described.

Rated 5 out of 5 stars

A perfect fit for my whole house filter on my hvac system at a significant coast reduction from ‘name’ brands. Materials slightly different but ok to work the same so far . I’m satisfied

Company replied

Rated 5 out of 5 stars

Air Filter Factory has been great but the filters have come in through USPS damaged two times. Pictures are available. Maybe try different shipping company.

Company replied

Rated 1 out of 5 stars

Don't bother emailing this company for help. I was blown off twice with one sentence responses to important questions. Because my appliance has been discontinued, I was looking to speak to someo... See more

Rated 4 out of 5 stars

The filter quality, customer service, shipping process was all 5 Stars. The only reason I gave 4 was the fact of feeling the price was a little high on these filters. That being said, I’m happy that t... See more

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Rated 4 out of 5 stars

The charcoal air filter for my range hood came very quickly. The process was seemless. However, the actual filters were very thin and filmsy and nothing like the original filters

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Rated 4 out of 5 stars

Once I found the filter I needed it was easy to order and delivery was quick.

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Rated 5 out of 5 stars

It was very easy to find the filters I wanted and very easy to order. They had the best prices I could find. I am a returning customer and I will order when I need filters again. Great communication... See more

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Rated 5 out of 5 stars

The Air Filter Factory had a direct replacement filter for the discontinued one on my older model range hood. Online ordering was easy and my filters were delivered by the date projected. Would recomm... See more

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Rated 5 out of 5 stars

Upon review of your listings was able to find the filters needed - and received in 3 days - very impressed - will be ordering again - also did not have to pay any postage

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Rated 5 out of 5 stars

I have been buying humidifier filters from AFF LLC for a few years now. Easy to order, great website and fast delivery. Thank you SO much!

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Rated 5 out of 5 stars

It was so simple and easy. I sent an email explaining what I needed including dimensions and within 24 hours I had an email back with a link to the exact filter. 3 days later it was here.

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Rated 5 out of 5 stars

The filters arrived in a timely manner. Ordering was easy. I have ordered these filters several times and have received great service each time.

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Rated 5 out of 5 stars

I needed a grease filter for my LG over the range microwave. I found the AIR FILTER FACTORY. I am glad and I did I found what I needed easily and at a fair price. Shipping was fast. Higher recommend... See more

Rated 5 out of 5 stars

Great service, quick delivery. A great replacement filter for my Jenn Air downdraft vent. The filter is about 1/8 inch longer than the original, but I was able to smush it in place. Works great!

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Rated 5 out of 5 stars

Great product and exactly what I needed! The communication/email updates were very helpful and it was easy to get my questions answered when needed.

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Rated 5 out of 5 stars

Quick service, from the super fast processing to the super fast shipping. The filter itself is sturdy and fits perfectly. Thank you, we’re very happy!

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Rated 5 out of 5 stars

Great customer service. One of your reps called me to confirm my order and together we got exactly what I needed.

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Rated 5 out of 5 stars

Order filled quickly and accurately. Shipping was outstanding too. What's not to like!

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Rated 5 out of 5 stars

I had and issue with the post office delivery. They immediately sent out a new one.

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Rated 5 out of 5 stars

Product arrived very quickly, as ordered, These folks provide a dependable, drama free service. Thank you!

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Rated 5 out of 5 stars

Always competitive price and fast delivery. These filters work exactly as the name brand filters !!!!

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Rated 5 out of 5 stars

Quick and easy ordering. Quality product! Good pricing.

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Rated 5 out of 5 stars

THE ORDER WAS QUICKLY PUT TOGETHER AND SENT AND WAS PERFECT. THANK YOU.

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Rated 5 out of 5 stars

Best filters ever! I have tried other brands and they don’t work as well.

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Rated 5 out of 5 stars

Excellent product. Better quality then manufacturer's original for my humidifier. Will keep using Air Filter Factory!

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Rated 5 out of 5 stars

They had what I wanted, ordered and got it quickly. Not much more I could ask for. Good price too!

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Rated 5 out of 5 stars

Great customer service!!! I ordered the wrong filters (my fault) and they quickly resolved my issue and the filters look as good as original ones


Company details

  1. #4 of 8 best companies in Air Filter Supplier

Written by the company

Air Filter Factory is a leading manufacturer and supplier of premium air filtration products, specializing in air filters, grease filters, and HVAC solutions for both residential and commercial applications. With a strong reputation built on quality, reliability, and innovation, we are committed to delivering efficient and durable filtration solutions that enhance indoor air quality, optimize appliance performance, and promote healthier living environments. Expertly Designed Filtration Solutions At Air Filter Factory, we understand the importance of clean air and high-efficiency filtration in maintaining a safe and comfortable space. Our extensive product line includes: Microwave and Range Hood Filters – High-performance aluminum mesh and charcoal grease filters that capture grease, smoke, and airborne contaminants, keeping kitchen air fresh and clean. Furnace and HVAC Filters – Advanced air filters designed to trap dust, allergens, pet dander, and airborne pollutants, improving indoor air quality and system efficiency. Dehumidifier Filters – Moisture control filters that help prevent mold growth, improve air circulation, and enhance appliance longevity. Custom and OEM Replacement Filters – Precision-engineered replacement filters compatible with various brands and models, ensuring a perfect fit and optimal performance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very easy to navigate the website and…

Very easy to navigate the website and complete the order.

March 15, 2025
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Reply from Air Filter Factory LLC

Alice, thanks for the kind words! We’re glad to hear the website was easy to use and your order process went smoothly. We appreciate your support!

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Rated 5 out of 5 stars

Friendly & had correct size & received…

Friendly & had correct size & received in necessary time

March 14, 2025
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Reply from Air Filter Factory LLC

Pat, Thanks for the great feedback! We're happy to hear you got the right size and on time. We appreciate your support and hope to help you again soon!

Rated 5 out of 5 stars

I searched everywhere for the stove…

I searched everywhere for the stove hood filter but could not find the right size anywhere. I finally find it at Air Filter Factory and ordered it immediately. My package arrived and I was excited, opened it up and saw that it was an even better filter that came with my hood a couple of years ago. Suddenly, I discovered that the springs were on the wrong side of the filter so it wouldn't work. I called the Air
Filter Factory LLC and spoke with Ken and explained my problem and I couldn't believe my problem was solved within minutes, Ken immediately sent another set of filters with the springs on the ends I requested. Ken was so professional, he listened and let me know that the problem will be fixed ASAP. I now intend to order my heating and air conditioning filters from Air Filter Factory in the future because their customer service is outstanding as well as their products.

April 3, 2025
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Reply from Air Filter Factory LLC

Shirley, Thank you so much for sharing your experience! We're so glad you finally found the filter you needed with us, and even more grateful that Ken was able to quickly turn things around for you. We take pride in our customer service, and it’s wonderful to hear that Ken made such a positive impression. Your kind words mean a lot to our team, and we’re honored to have earned your trust for future filter needs. We look forward to serving you again!

Rated 5 out of 5 stars

Air Filter Factory Never Disappoints

We have ordered 2 different sizes of filters for our home for several years and we have never been disappointed in any way. Air Filter Factory makes it easy to order the correct filters at a great price and fast shipping. Thanks for the great service.

March 12, 2025
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Reply from Air Filter Factory LLC

Richard, Thank you so much for your continued support and kind words! We're thrilled to hear that you've consistently had a great experience with our filters, pricing, and shipping. It means a lot to us to know we’re making it easy and convenient for you. We truly appreciate your loyalty and look forward to serving you for many more years to come!

Rated 5 out of 5 stars

Items delivered promptly and undamaged

Items delivered promptly and undamaged. Product is same size exactly of the one I removed from the stove top vent in the over the range microwave. Sturdy material.

March 8, 2025
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Reply from Air Filter Factory LLC

Brent, thank you for your feedback! We're glad to hear the items arrived promptly and in perfect condition. It's great to know the fit was exact and the material met your expectations. We appreciate your support and look forward to serving you again!

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Rated 5 out of 5 stars

Excellent customer service after the…

Excellent customer service after the sale

March 8, 2025
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Reply from Air Filter Factory LLC

Bruce, thank you for your feedback! We're thrilled to hear you had an excellent experience with our customer service after the sale. Your satisfaction means a lot to us, and we appreciate your support!

Rated 5 out of 5 stars

these people were very accommodating…

these people were very accommodating when the order was wrong and did a very good job of making things right

March 8, 2025
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Reply from Air Filter Factory LLC

Timothy, thank you for your kind words! We're glad we could make things right and ensure your satisfaction. We truly appreciate your understanding and support, and we're always here to help if you need anything in the future!

Rated 1 out of 5 stars

I’m very upset about the return policy

I’m very upset about the return policy. I ordered a filter that I assumed was the right size, but it was the wrong one. Basically I called and basically the air filter company doesn’t make one or doesn’t have one that I need so I asked her to to return the current filter which I did cost me $16 and basically they gave me a seven dollar refund. That’s ridiculous. I would never use the company again. I’d always use Amazon though cause they’re very reliable.

March 7, 2025
Rated 5 out of 5 stars

Got exactly what I ordered

Got exactly what I ordered, in a timely fashion.

March 7, 2025
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Reply from Air Filter Factory LLC

Anthony, thank you for your feedback! We're happy to hear that you received exactly what you ordered and right on time. We appreciate your support and look forward to serving you again!

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Rated 5 out of 5 stars

US company

US company! Was happy to find filters that fit. I wish you did have the clips though as I don't know how long mine will last.

March 4, 2025
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Reply from Air Filter Factory LLC

Joe, Thank you for your feedback! We're glad you were able to find filters that fit and appreciate your support of a U.S. company. We understand your concern about the clips and will certainly pass your suggestion along to our team. Thank you for being our customer!

Rated 5 out of 5 stars

Great prices and fast shipping

Great prices and fast shipping, quality product!

March 3, 2025
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Reply from Air Filter Factory LLC

Chris, Thank you for your kind words! We're glad to hear you were happy with the price, shipping speed, and product quality. We truly appreciate your support and look forward to serving you again!

Rated 3 out of 5 stars

The Longer delivery date than…

The Longer delivery date than estimated, about 10 days longer.

March 2, 2025
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Reply from Air Filter Factory LLC

James, Thank you for your feedback. We apologize for the delay in your delivery it’s never our intention for orders to arrive late. We appreciate your patience and will continue working to improve our shipping timelines. If you have any concerns or need assistance, feel free to reach out!

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Rated 5 out of 5 stars

Helpful and polite customer service…

Helpful and polite customer service person.

March 1, 2025
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Reply from Air Filter Factory LLC

David, thank you for your kind words! We're so glad to hear that our customer service team was helpful and polite. We truly appreciate your feedback and are always here to help if you need anything else!

Rated 5 out of 5 stars

Made in the USA

Made in the USA.

Order was correct.

Quality is good.

Time line to delivery was great.

Save my order information for the next time.

March 1, 2025
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Reply from Air Filter Factory LLC

Keith, thank you for your kind words! We're glad to hear your order was correct, the quality met your expectations, and delivery was right on time. It’s great to know you're happy with your experience and we’ll be sure to make reordering just as easy next time!

Rated 5 out of 5 stars

Super quick shipping and good prices!

Super quick shipping and good prices. The humidifier wicks (filters) seem to be very well made!

February 2, 2025
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Reply from Air Filter Factory LLC

Dave, thank you for your kind words! We're glad to hear you were happy with the quick shipping, fair pricing, and quality of the humidifier wicks. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

They sell exactly what is advertised…

They sell exactly what is advertised and described.

February 20, 2025
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Reply from Air Filter Factory LLC

Bryan, Thank you for your feedback! We're happy to hear that the product met your expectations and matched the description. We appreciate your trust and look forward to serving you again!

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Rated 5 out of 5 stars

Customer service was kind

Customer service was kind, courteous. Received promptly. Correct fit. Half the price of what's his names multi-billion dollar mail order company product!

February 24, 2025
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Reply from Air Filter Factory LLC

Charles, thank you for your wonderful feedback! We're so glad to hear that our customer service was helpful and that your order arrived promptly with the correct fit. We truly appreciate your support and are glad we could offer great value. We look forward to serving you again!

Rated 5 out of 5 stars

Fast and efficient delivery.

Fast and efficient delivery.

February 24, 2025
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Reply from Air Filter Factory LLC

Caro, thank you for your feedback! We're glad to hear that you experienced fast and efficient delivery. We appreciate your support and look forward to serving you again!

Rated 4 out of 5 stars

Little stumble, but support was great

Received filters that were the wrong size from what was described on the product page description .. Had a great chat with support ... while it took a while to receive a replacement set, I ultimately got the filters. Good filters and good support, will try ordering again from this company.

February 6, 2025
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Reply from Air Filter Factory LLC

Dimas, thank you for your honest feedback! We're sorry for the initial sizing issue, but we're glad our support team could help and that you ultimately received the correct filters. We appreciate your patience and are happy to hear you’re satisfied with the product and service. We look forward to serving you again!

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