1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was... See more
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Location
Switch locationUnits 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX Ashington, West Sussex, GB
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See what reviewers are saying
No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my dam... See more
Company replied
Poor customer service. Extremely poor communication. Complete lack of interest by receptionist. No schedule of works Receptionist thinks she runs enterprise car rental and can dictate how to speak t... See more
I just cannot fault these people. I first used them to replace a bumper on an old car I wanted to sell. They did a fantastic job very quickly. Due to this experience I asked my insurance company to... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX, Ashington, West Sussex, United Kingdom
- 01903 212060
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
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AD Williams Coachworks – Customer Care Team
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good repair shop
very pleased . always kept informed during the process and work is of good quality .
November 28, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
They were quick and efficient with…
They were quick and efficient with dealing with my vehicle which was in an accident. From collecting to being told it was a total loss was 3 days.
November 21, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Quick and efficient service
Quick and efficient service. Returned my car in pristine condition.
November 19, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
A slick and friendly service.
No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my damaged car quickly collected from home, repaired and swiftly returned again by a cheerful friendly and competent team. The online dashboard and automated email/text systems showed progress throughout the job and the dates and timescales offered were stuck to. Highly recommended.
November 19, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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Good all round service
AD Williams are efficient and helpful in every way. The Tracker system was very useful in knowing how long the repair was taking and when complete. Very satisfied with the whole experience.
November 15, 2024
Reply from AD Williams - Worthing
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
They are very helpful and reliable.
They are very helpful and reliable.
Simple Amazing service.
November 8, 2024
Reply from AD Williams - Worthing
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Very professional
Very professional, polite service, job perfectly done, excellent communication.
November 15, 2024
Reply from AD Williams - Worthing
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Good quality service
Efficient pick up and drop off as well as fixing time. Completed early as well.
November 13, 2024
Reply from AD Williams - Worthing
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
1989 Austin mini front end repair
1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was always consulted on. I was regularly invited on site to see progress/confirm paint choices.
November 6, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
First class workmanship
First class workmanship. A recommendation by the KIA dealership. Even delivered to my door!
November 1, 2024
Reply from AD Williams - Worthing
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great service
Great service, great communication.
The garage fixed the damage to our car in excellent time and I was informed of what was happening at every point.
I really could not have asked more from this garage!
October 31, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Above and beyond service
can not fault the service at all, kept me informed at every step and went above and beyond when it came to pick up and drop off of the car, the guys calling me to keep me informed of ETAs.
couldnt believe the turn around time as well, and a great valet to top it off.
thank you everyone at AD williams
October 11, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Fantastic work and great communication…
Fantastic work and great communication keeping me updated as to the progress of the work. Really pleased with the results and customer care.
October 11, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
I just cannot fault these people
I just cannot fault these people. I first used them to replace a bumper on an old car I wanted to sell. They did a fantastic job very quickly. Due to this experience I asked my insurance company to use them for a repair on my new car (had a prang) rather than who they suggested. The car was collected, spare parts ordered and repaired extremely quickly to my absolute delight. I even had a couple of non related technical issues which they kindly looked at for me. Do not think twice about using these guys they are terrific.
October 14, 2024
Unprompted review
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Rear of van supposed to be re chevroned…
Rear of van supposed to be re chevroned but have noticed in a few places the stickers have been cut around and new sections stuck in or over originals.Looks a bit botch in places.
October 9, 2024
Reply from AD Williams - Worthing
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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