Every time i telephoned in with an enquiry I got a very positive friendly response. Always answered my questions no matter how obscure they were ! I was worried about my car being collected and drop... See more
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it took over 7 weeks and numerous calls for the insurance company to deliver the car to the right place.it then only took AD Williams 48 hours to forward their quotation. with Lauren in particular kee... See more
Company replied
Spent ages trying to get hold of these guys initially through the call centre although contact with their branch ofice was much easier. Actual repair I can't fault at all - they did a really good job... See more
Great service and quick repairs, communication 10/10. Kirsty was absolutely amazing, she kept me updated and helped with all questions and queries. They even took the extra mile to make sure someth... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Ashley Crescent, Sholing, SO19 9NA, Southampton, Hampshire, United Kingdom
- 02382 353000
A failed group of companies that are…
A failed group of companies that are either in administration or have been liquidated.
October 1, 2025
Unprompted review
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Excellent service, exceptional staff
From the initial call, to taking the photos, booking the collection, providing a courtesy car, doing the repair and delivering my car back to me.. the whole team were exceptional.. friendly, knowledgeable, and professional. Repair was completed within the 5 days originally advised, and far cleaner than when they picked it up!! Have a 3 year warranty on the repair too!! Thoroughly recommend - thank you Paul 😜
January 28, 2025
Unprompted review
Reply from AD Williams - Southampton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great communication from the outset and…
Great communication from the outset and a very prompt repair. First class job all round.
December 11, 2024
Reply from AD Williams - Southampton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
You didn't replace my damaged door,you…
You didn't replace my damaged door,you repaired only with filler body,you charged me £7000 ,so you are very greedy I'm afraid that you used the cheapest parts!!!!!!!
December 11, 2024
Reply from AD Williams - Southampton
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
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The repair was so quick
The repair was so quick, definitely didn't think I would get the car back within 2 weeks. Delivered back to my house and it was cleaned inside and out.
10/10
December 6, 2024
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Removed taxi sticker from the car…
Removed taxi sticker from the car without telling me
November 29, 2024
Reply from AD Williams - Southampton
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Car repairs were carried out to very…
Car repairs were carried out to very high standard,car returned cleaned inside and out,repairs guaranteed.
November 18, 2024
Unprompted review
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent customer service.
Excellent customer service from the team booking me in and dealing with my repair.
The repair itself is fantastic. I'm very happy. Thank you.
November 21, 2024
Unprompted review
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Great communication from start to…
Great communication from start to finish, Paul picked up my car and dropped off my courtesy car at the arranged times, making everything smooth.
Can’t fault the service at all.
November 18, 2024
Unprompted review
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Very unsatisfied
Customer service is ok. The repairing team is the one that is bringing the company down. I had my car “fixed”. This is what they do, they “fix” the car, they don’t repair cars. Verry unhappy with the “repair”, also the car went out from they’re garage more scratched than it was. Thank you AD Williams for nothing.
November 14, 2024
Reply from AD Williams - Southampton
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Great service and friendly staff
Great service and friendly staff. Paul was very good and would definitely use ad williams again.
November 13, 2024
Reply from AD Williams - Southampton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Great service from start to finish
A.D. Williams repaired my van very quickly after an accident with someone going into my wing they picked it up my van at the time and day they said they would repaired it I brought it back to My Address, very pleased with the work would highly recommend
November 13, 2024
Unprompted review
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
My experience
I was kept up to date at all time's,a lovely friendly man I think was called Barry,came and collected my car and dropped off the courtesy car.The work done was so well done,the colour match was perfect.Thank you AD Williams Team 👏 I would highly recommend you.
November 11, 2024
Reply from AD Williams - Southampton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
it took over 7 weeks and numerous calls…
it took over 7 weeks and numerous calls for the insurance company to deliver the car to the right place.it then only took AD Williams 48 hours to forward their quotation. with Lauren in particular keeping us informed every step of the way and the job sorted within a fortnight. thanks for restoring my faith in the motor industry. JT
November 4, 2024
Unprompted review
Reply from AD Williams - Southampton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great communication and really helpful…
Great communication and really helpful when I needed access to van
October 28, 2024
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Quick and professional service
Quick and professional service. The car looks like new - I’m thrilled with the repairs! Lauren and Kirsty couldn’t have been more helpful and kind - thanks so much everyone!
October 31, 2024
Unprompted review
Reply from AD Williams - Southampton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great work completed
Great work completed. Only fault I could say is that I had to chase up my paperwork a couple of times but overall very satisfied with the work.
October 22, 2024
Reply from AD Williams - Southampton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
They understand tomuch !!!!
October 22, 2024
Reply from AD Williams - Southampton
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
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